Then manage and measure it all through a single platform to grow customer lifetime value. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). 0000001643 00000 n We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. 0000014537 00000 n Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. Find and engage customers across all channels. Find and engage customers across all channels to accelerate growth. 0000028000 00000 n Elevate your sales team through sales outsourcing, including a customized growth services playbook. Learn why we use cookies and how to manage your settings. What you'll be doing: To learn more visit us at https://www.ttec.com. In this guide, learn the pros and cons of the different types of customer service and sales outsourcing options available to brands. Most notably, she launched and built Accenture Digital into a global, digital transformation powerhouse with more than $20 billion in annual revenue in just seven years. TTECs end-to-end Customer Experience as a Service (CXaaS) platform combines the technology, talent, and services to build effortless experiences for customers and employees alike. We provide customer care associates with empathy and sensibility, who support your existing customers, attract new customers, and protect customers from digital fraud or malicious content. Working with a contact centre outsource partner provides numerous cost and innovation benefits while improving the customer experience. Learn why we use cookies and how to manage your settings. Complementing TTEC Digital is our TTEC Engage business, which handles millions of last-mile customer interactions on behalf of the world's leading brands. 0000119092 00000 n ", Tweet This:Digital-first is exactly what you want in an exec delivering customer engagement solutions at enterprise scale. Reporting to Ken Tuchman, TTEC's Founder, Chairman, and Chief Executive Officer, Mr. Erickson will lead over 40K employees to deliver the contact center of the future, today. The Company's TTEC Digital business provides insight-driven, outcome-based and AI-enabled omnichannel cloud platforms and CX consulting solutions and its TTEC Engage business delivers operational . Elevate your sales team through sales outsourcing, including a customized growth services playbook. They frustrate consumers and can hurt your brand. 0000119471 00000 n Customer experiences should be effortless be consistent be seamless make you feel something be personal be effortless Every experience your customers have with your brand is an opportunity to build a relationship - or lose one. TTEC helps the best companies on the planet reinvent their businesses to drive competitive differentiation through customer engagement and digital transformation. I have undertaken formal Genesys training on both products. DENVER, Sept. 20, 2022 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, today announced that Charles "Chuck" Koskovich has been named Chief Operating Officer (COO) of TTEC Engage. Privacy Policy. The Company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. Privacy Policy. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. 0000020166 00000 n DENVER, May 4, 2022 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC ), one of the largest global CX (customer experience) technology and services . Get the agile tools to transform your total experienceone stage at a time. Denver Post Douglas County's TTEC to lay off 252 employees after client takes services in-house. 0000008022 00000 n "wa =gf)`Fr3f$cF=:O>|:tOS*-}OR]C~a. Flexibility to leverage all workforce strategies to provide an optimized CXaaS delivery model. Faced with high call volume, a major bank deployed an AI-powered messaging solution, successfully deflecting calls, increasing employee productivity, and improving CSAT. ", Marty Deghetto will retire from TTEC on November 2, 2020. We're here to help. When typing in this field, a list of search results will appear and be automatically updated as you type. 0000001450 00000 n 0000007921 00000 n 0000024733 00000 n . 28 44 TTEC reports financial results for the following two business segments: TTEC Digital (Digital) and TTECEngage(Engage). Outsourced customer experience and technology One that tells you what happened in the past. Consumers choose where, when and how they interact with you. As previously announced, Martin DeGhetto, a legend in the CX industry and a pivotal member of TTEC's executive team since 2009, will retire in November. Non-GAAP Earnings Per Sharebetween $4.14 and $4.32. TTEC Engage - Digitally-enabled customer care, acquisition, and fraud prevention services First quarter 2021 GAAP revenue for TTEC Engage increased 34.1 percent to $475.6 million from $354.7 . Eliminate friction and create value . 0000001176 00000 n We use a blended contact centre training approach that combines AI-powered and live learning programs that improve speed-to-proficiency by up to 75% and employee NPS by as much as 18 points. This site uses cookies and by using the site, you are consenting to this. To learn more about how TTEC is bringing humanity to the customer experience,visithttps://www.ttec.com/, contactLiesl Perez[emailprotected]+1.303.551.1417, Cision Distribution 888-776-0942 time keeping apps, and training on client products and procedures. Now, how cool is that? The company's 62,700 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. Your customer's journey, guided by technology. r\a W+ Get better at textingthem. 0000041483 00000 n TecHR Series TTEC Named #7 on Virtual Vocations' Top 25 Employer Partners for Remote Work in 2021. That's why we're delighted to welcome back @rseanerickson as our new head of TTEC Engage! 0000021388 00000 n As a Information Security SOC Analyst working remotely in the US, you'll be a part of creating and delivering amazing customer experiences while you also , an award-winning employment experience and company culture.The Info Sec SOC Analyst will use various tools and dashboards to monitor the TTEC . Disconnected systems create disconnected customer experiences. Revenue was $658.3 Million, up 7.5 Percent and 9.6 Percent on a Constant Currency Basis. Based off of 7,800+ reviews, the TTEC employees have rated the company at a 3.5 out of 5 stars. And deliver CX at scale. Swanback will partner with TTEC's Chairman and CEO Ken Tuchman and the Company's senior leadership team to accelerate TTEC's next phase of growth. Do Not Sell or Share My Personal Information. 0000009833 00000 n There is nothing worse than a dumb bot. Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. H\n@E|E/E*%H^C`h{0Y/Hc sGEvN]N:OMpp$/\5}7zL8pOCRU.o^6pI}jgk{xt}KgZKp2i|{s>x8L3:M*^oev<5)/,SjlOg3xE^yfV\pI.B0J8F60}J)Sn\A0W+ TTEC is proud to be an equal opportunity employer. It operates through two segments: TTEC Digital and TTEC Engage. Learn about contact center best practices, industry trends, and innovative approaches to keep your customershappy. Optimise your contact centre Learn more. Increase customer satisfaction, grow revenue, and reduce costs all at the same time? Founded in 1982,the Company'ssingular obsession withCX excellence has earned it leading client NPS scores across the globe. Contact . ;@X[4Dkwe+`Pv[ZzAQLTGiWN}68 LYnUozim0/_ 0Rlpk&Td7gO TTEC Engage - Digitally-enabled customer care, acquisition, and fraud mitigation services Third quarter 2021 GAAP revenue for TTEC Engage increased 6.3 percent to $442.6 million from $416.4 . The best partners. Get voice and digital working in harmony and gain operational and CX optimization with our Voice Channel Assessment. TTEC Engage is a 60,000 employee service company, with customers in more than 80 countries. Privacy Policy. Fourth Quarter 2022. When it comes to your customers, only the best technology will do. 0000028129 00000 n H\@yZv/{ .qbR:1 1.|#=0I`%w]}C)\wO]3?RI9\iH?9IMm~m.=O~v[]NqzZ_Ke/6^K\1b9)mu?gY'on+. From data to insight, and insight to business value. This earnings release contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. Information Security SOC Analyst - RemoteAt TTEC, we're all about the Human Experience. TTEC Holdings, Inc. (NASDAQ:TTEC) is one of the largest, global CX (customer experience) technology and services innovators for end-to-end, digital CX solutions. Whether youre rolling out a new strategy, testing a new service channel, or just trying to optimise existing processes, Our resources library of trend reports, expert perspectives, and case studies can help you stay ahead of the competition. 0000038100 00000 n 0000006709 00000 n End-to-end customer experience as a service platform combines strategy, analytics, technology, and operations. And, one that helps you predict what will happen in the future. Get the agile tools to transform your total experienceone stage at a time. 9197 South Peoria Street Englewood, CO, U.S.A 80112-5833, Do Not Sell or Share My Personal Information. U9_P`0{,=p7H50q.a\ Qkk>u'K.hR`Y , iF ` Z:,h endstream endobj 29 0 obj <>>> endobj 30 0 obj <> endobj 31 0 obj <>/ExtGState<>/Font<>/ProcSet[/PDF/Text]/Properties<>>>/Rotate 0/TrimBox[0.0 0.0 612.0 792.0]/Type/Page/PieceInfo>/PageUIDList<0 2028>>/PageWidthList<0 612.0>>>>>>>> endobj 32 0 obj <> endobj 33 0 obj <> endobj 34 0 obj <> endobj 35 0 obj <> endobj 36 0 obj <> endobj 37 0 obj <>stream trailer <]/Prev 308380>> startxref 0 %%EOF 71 0 obj <>stream 0000119952 00000 n Flexibility to leverage all workforce strategies to provide an optimized CXaaS delivery model. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Design your CX to eliminate pain points and reduce churn. Revenue was $2.444 Billion, up 7.5 Percent and 9.4 Percent on a Constant Currency Basis. The TTEC Engage segment provides digitally enabled CX managed services; delivers omnichannel customer care, technology support, order fulfillment, customer acquisition, growth, and retention . 0000008134 00000 n Privacy Policy. Shelly shares our vision and has the passion and expertise to take us to the next level," Tuchman concluded. A proven, global, digital transformation leader, Ms. Swanback brings deep expertise across the Company's five growth pillars including technology innovation, vertical differentiation, enterprise-wide diversification, geographic expansion and strategic M&A. and the CX expertise to enable your success. HWnH}WCEolrEx;q`0^,h8HG$&E&X0)vWSPI!wzlq? ", Reflecting on his decision to return to TTEC, Mr. Erickson stated, "The strength and potential of TTEC's CXaaS platform powered by a culture of innovation across 40K+ passionate and dedicated brand ambassadors are an unbeatable combination in today's experience economy. Cloud-based technology and intelligent automation powering effortless customer and employee experiences. Reduce cost and improve CX with recommendations from your front-line employees. Learn what we've learned from a resource Make them. Although he will be sorely missed, we salute his extraordinary career and wish him all the best as he begins his retirement. 4 ways to orchestrate 0000035148 00000 n Design and roadmap your digital transformation, Optimize CX with AI, RPA, and machine learning, Power your voice, chat, SMS text, and social media, Deliver CX excellence with our associates, One platform, one workforce, one experience, 10 predictions shaping the evolution of customer and employee experience. H\n0y To learn more visit us athttps://www.ttec.com. 0000037328 00000 n Get voice and digital working in harmony and gain operational and CX optimization with our Voice Channel Assessment. When typing in this field, a list of search results will appear and be automatically updated as you type. Deliver best-in-class results, whether youre looking to acquire new customers or grow the ones you already have. 0000006260 00000 n AI and automation trends, The ultimate sales conversion highlight reel, High-tech goes all-in on contact centercloud, Voice of the customer best Because when it comes to the customer experience, your frontline employees must be happy to deliver experiences that make your customers happy. Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. News Mar 19, 2021. Revenue Increased 25 Percent to $539.2 Million, Operating Income was $73.4 Million or 13.6 Percent of Revenue, (Non-GAAP $79.9 Million or 14.8 Percent of Revenue), Net Income was $50.4 Million ($59.7 Million Non-GAAP), Adjusted EBITDA was $95.9 Million or 17.8 Percent of Revenue, Fully Diluted EPS was $1.06 ($1.26 Non-GAAP), Bookings Increased 95 Percent to $170 Million in the First Quarter 2021. 0000031578 00000 n We combine service design, strategic consulting, technology platforms and operations excellence to deliver experiences that captivate customers and dramatically improve the bottom line. 0000156098 00000 n Subscribe to TTEC's eNewsletter, Dialogue . Effective tax ratefor the full year is estimated between 22 and 24 percent. Not only will . The Company provides . What You'll Be Doing . "I am . TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. With 2022 recognition from Gartner as a Leader in their 2022 Magic Quadrant report for Customer Service BPO and Forbes citing the Company as one of America's Best Large Employers, TTEC continues to be recognized as a trailblazer in customer and employee experience. 0000044527 00000 n Our sales and revenue growth solutions help you acquire customers and increase customer loyalty and lifetime value. It also provides tolling and transportation. Please indicate that you are willing to receive marketing communications. Bringing smiles is what we do at TTEC for you and the customer. Risk Factors in our Annual Report on Form 10-K for the year ended December 31, 2020 and any subsequent filings with the U.S. Securities and Exchange Commission (the "SEC")and is available on TTEC's website www.ttec.com, and on the SEC's public website at www.sec.gov. amazing customer 0000054542 00000 n Koskovich, a proven leader who served as TTEC COO earlier in his career, was previously COO at TELUS International where he led the company's global operations and played a role in their successful global expansion. We make it a point to make sure all our employees feel valued and . 0000005417 00000 n We combine leading technology partnerships and the CX expertise to enable your success. We combine leading technology partnerships and the CX expertise to enable your success. practices and strategy, Want to reach more customers? The Companydelivers leading CX technologyand operational CX orchestration atscale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. To learn more visit us at https://www.ttec.com, Investor ContactPaul Miller+1.303.397.8641, Media ContactTim Blair[emailprotected]+1.303.397.9267, Cision Distribution 888-776-0942 . "Our broad-based financial momentum is accelerating and for the fourth consecutive quarter we have delivered record financial results," commented Ken Tuchman, chairman and chief executive officer of TTEC. PR Newswire (US) Full Year 2022. We have a high degree of confidence in our enhanced 2021 outlook, including the revenue and profitability split between first and second half of the year.". 0000030939 00000 n With the acquisition of Clarabridge, the XM platform now includes the ability to understand emotion, . From strategy to design to installation and ongoing support, our curated set of best-of-breed technologies will simplify your life and improve your customers'experiences. 10 predictions shaping the evolution of customer and employee experience GET THE REPORT. _W+ Don't wish for happy customers. Locations. There are three types of analytics. 0000042702 00000 n 0000074192 00000 n 0000021593 00000 n TTEC empowered a health benefits company to handle more calls, better andfaster. 0000004769 00000 n We have searched the marketplace to find the best CX solutions to meet our clients and their customers' needs. Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. Extending our executive team with Shelly at the helm of TTEC Engage will amplify and accelerate our progress as we help our clients and their customers win in the experience economy. Learn about contact centre best practices, industry trends, and innovative approaches to keep your customershappy. 0000034260 00000 n CE1Q TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. 0000012659 00000 n 0000017388 00000 n Continuously promote a performance-driven culture and always work towards reaching for amazing. Guaranteed. Tuchman continues, "I'm more excited than ever about our business. strategies for right now, Top customer service 0000004300 00000 n TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). TTEC has been combining People, Platforms and Process for over 40 years, to optimise the Customer Experience for Brands across the World. TTEC Engage is the company's global hub of operational excellence providing clients award-winning, turnkey customer acquisition, care, revenue growth, and digital trust and safety services. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). 0000163192 00000 n Contribute ideas and improvements for software products . My core skill sets are the Genesys Cloud for which am currently certified and Engage platforms. 0000022600 00000 n "The winners in the experience economy will be the brands that are customer obsessed and have the ability to deliver personalized, effortless experiences at scale," explained Ms. Swanback. XC0-4.2I8(4%n*J,&MA?Lz=ZDbcH+G? We help you connect your front end to your back end so all of your operations flow seamlessly. Improve your business performance in any economic environment with our rightshoring and automation approach. I'm excited to get started working with Ken and the team to accelerate growth in this next phase of TTEC's transformation.". Upselling products and services to existing customer base . TTEC Digital segment is engaged in designing, building, and operating robust digital experiences for clients and its customers through the contextual integration and orchestration of customer relationship management (CRM), data, analytics, customer experience as a service (CXaaS . Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. Options New. We help you design, build, operate, and. Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. Get voice and digital working in harmony and gain operational and CX optimization with our Voice Channel Assessment. Faced with high call volume, a major bank deployed an AI-powered messaging solution, successfully deflecting calls, increasing employee productivity, and improvingCSAT. Privacy Policy. Leveraging next gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. TTEC Digital segment is engaged in designing, building, and operating robust digital experiences for clients and its customers through the contextual integration and orchestration of customer relationship management (CRM), data, analytics, customer experience as a service (CXaaS . "In the last 10 years, TTEC has doubled in size and more than doubled its profit. We help companies reduce customer effort, enable contact centre employees, and continuously optimise business outcomes through digital CX transformation to improve CSAT and lower total cost to serve. Environmental, Social and Governance (ESG), HVAC (Heating, Ventilation and Air-Conditioning), Machine Tools, Metalworking and Metallurgy, Aboriginal, First Nations & Native American, TTEC Announces Fourth Quarter and Full Year 2022 Financial Results, TTEC's Board of Directors Declared a Semi-Annual Cash Dividend. Returning to TTEC, where he led North American operations in the early 2000s, he brings deep domain expertise along with a strong background in SaaS technologies, video chat, analytics, and consulting. Non-GAAP Operating Income marginsbetween 12.0 and 12.4 percent. TTEC Engage contributes the vast majority of the company's revenue, and most of the sales are derived from the United States and Canada, followed by Philippines, Asia-Pacific and India. 0000116041 00000 n A highly experienced Genesys Certified Cloud designer working on Genesys products for large global contact centre solutions. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. Subscribe to our free digital CX publication, the Customer Strategist. Business transformation begins with innovative customer experience strategy and insights. 0000124324 00000 n Everything you need to reimagine your CX and make your customers smile. 0000031554 00000 n About Us. Get voice and digital working in harmony and gain operational and CX optimization with our Voice Channel Assessment. Whether you need help operating business as usual or managing a seasonal surge, we combine the latest technology with proven approaches to keep things running. TTEC Engage Background: AT&T, Qwest, US WEST MARGARET MCLEAN SVP, General Counsel and Chief Risk Officer Background: CH2M HILL, Holme Roberts & Owen, LLP SHELLY SWANBACK TTEC Engage CEO, and President . End-to-end customer experience as a service platform combines strategy, analytics, technology, and operations. Leveraging next gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. Their brand equity and their financial success are now reliant upon their ability to rapidly modernize their technology, operations and processes to deliver a frictionless, personalized experience. 0000003270 00000 n services that improve customer satisfaction Introducing Twilio Engage, the customer engagement solution that uniquely captures first-party customer datain real timethat you can activate into personalized campaigns on any channel. 0000029878 00000 n 0000026716 00000 n Design your CX to eliminate pain points and reduce churn. Actual results may differ materially from those expressed in the forward-looking statements, and you should review and consider carefully the risks, uncertainties and other factors that affect our business and may cause such differences as outlined in Item 1A. "I look forward to being a champion for TTEC's global workforce, driving engagement, enhancing the employee experience, and delivering on the promises to our clients and their customers.". The best outcomes. 0000005949 00000 n base with new products and services 4. The people, processes, and platforms to optimize your contact center. About Us. Learn about contact center best practices, industry trends, and innovative approaches to keep your customershappy. Custom built to solve your This site uses cookies and by using the site, you are consenting to this. 0000007228 00000 n The Company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. 0000121691 00000 n Koskovich was previously COO at Telus . "I'm thrilled to join TTEC at this pivotal time. "Across the industries and geographies that we serve, improving the customer experience has never been more urgent. Remote contact center solution merges quality and security of on-site with cost structure and flexibility of work-from-home. Learn why we use cookies and how to manage your settings. Engage. Third quarter 2022 GAAP revenue for TTEC Engage increased 7.2 percent to $474.5 million from $442.6 . Contact Center Automation Tools and Trends READ THE ARTICLE. Given our sustained momentum and strong bookings, pipeline, and revenue backlog, it is evident that more of the world's most iconic and fastest-growing brands are embracing the differentiated TTEC value proposition. 0000120061 00000 n The experience economy has created an explosion of interaction volumes across a myriad of channels. from 8 AM - 9 PM ET. Exceptional customer experiences start here. {b6{nen;Wx5[.Q\zD~M, o_U!C#"3>bl$`M\ ,`Gvg3xEjM^G6kPA]Z%[0k2/y,XceN-P/P/IO?? h1 04hJz\GMy~q` s endstream endobj 836 0 obj <>/Metadata 49 0 R/Pages 48 0 R/StructTreeRoot 51 0 R/Type/Catalog/ViewerPreferences<>>> endobj 837 0 obj <>/ExtGState<>/Font<>/ProcSet[/PDF/Text]/Properties<>/XObject<>>>/Rotate 0/StructParents 0/TrimBox[0.0 0.0 612.0 792.0]/Type/Page>> endobj 838 0 obj <> endobj 839 0 obj <> endobj 840 0 obj <> endobj 841 0 obj <> endobj 842 0 obj <>stream 0000017351 00000 n 9197 South Peoria Street Englewood, CO, U.S.A 80112-5833, Do Not Sell or Share My Personal Information. News Mar 2, 2021. He will accelerate our progress, particularly in the areas of international expansion and world-class employee engagement, critical components of our growth strategy," said Shelly Swanback, CEO, TTEC Engage. News Apr 16, 2021. CX operations, outsourcing, and sales providing the talent and empathy of our award-winning front line team. An innovator in redefining the employee experience (EX), Koskovich will activate new models of EX which align to emergent principles of flexible work and service delivery, springboards for revenue growth. Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks. Clarabridge Engage is now Qualtrics Connect. CX Strategy and Analytics unlocks actionable insights and a transformation roadmap to guide you. We deliver automation solutions that streamline simple tasks so you have the time and resources to invest in the moments that matter. Diluted share countfor the full year is estimated between 47.2 and 47.6 million. 0000010434 00000 n . Reconciliation of Adjusted EBITDA by Segment : Cision Distribution 888-776-0942 We make it easy. and reduce cost to serve. Empower your frontline employees Learn more. Financial highlights for the two segments are provided below. From omnichannel to messaging to automation and CRM, weve gathered all of the best CX technology platforms in one place so it is easy for you to find the rightfit. And that is a smart move. When it comes to your customers, only the best technology will do. TTEC Engage is a 60,000 employee service company, with customers in more than 80 countries. Custom built to solve your specific challenges. TTEC Digital, and our 1,700 employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). What You Bring to the Role. Learn why we use cookies and how to manage your settings. 0000105286 00000 n a great experience to their customers, build customer loyalty, and grow their business.
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