The months that followed were all outwe had to pitch the company to private equity firms and other ticketing companies seeking to acquire us, all while trying to keep employee morale high amid the uncertainty, and executing our operational game plan. Suite 1 Avon, NY 14414. info@quicklees.com customersupportuk@stubhub.co.uk. Since I had no interest in serving as StubHubs number two leader after the merger, he and I agreed amicably that I would depart shortly after the transaction closed. All rights reserved. Email Address. Oscar Ferruz Director of Supply, Primary and Operations. As such, I was thrilled when the role of president at the global ticketing marketplace StubHub became available and I got a call to discuss it. Understandably, the situation remained difficult and challenging, with many still frustrated as we managed the tangled mess between sellers, buyers, leagues, venues, and more. Buy Sukhinders Book!Choose Possibility: Take Risks and Thrive (Even When You Fail). For UK media enquiries, please get in touch with the, Alternatively, you can send us an email at, Customer service all the way to your seat, 2000-2023 StubHub. StubHubs business was sizable, posting over one billion in annual revenues on close to five billion in annual ticket sales volume. Now, as a newly private company owned by another private company also strongly affected by the pandemic, we had a much smaller balance sheet and faced an industry shutdown ruining our entire business. WebGet in touch with us today! Give us a call if you need help with something urgent. eBay Inc. (NASDAQ: EBAY) is a global commerce leader including the Marketplace, StubHub and Classifieds platforms. To subscribe, click on the button below and copy the URL into an RSS reader. Stubhub, Inc. operates as an entertainment ticket agency. We connect fans with their favorite teams, shows and artists and introduce them to the ones theyll love next. It is the tech industrys definitive destination for sharing compelling, first-person accounts of problem-solving on the road to innovation. By signing up you are agreeing to receive emails according to our privacy policy. All Rights Reserved. WebCall us during our business hours US and Canada 1.866.788.2482 Toll free Everyday: 5:00 AM - 9:00 PM Pacific time Corporate Office Customer Service Mail PO Box 448 12180 S 300 E. Draper, UT 84020 As disappointed as I was that we couldnt make Joyus a large success, I felt optimistic about my prospects, thanks to my overall track record as an effective and resilient executive, entrepreneur, investor and board member. Sukhinder is a strong, dynamic leader who has founded and grown online marketplaces throughout her career, said eBay CEO Devin Wenig. The below posting was originally published on May 24th, 2016: San Jose, California eBay Inc. (NASDAQ: EBAY) today announced an agreement to acquire Ticketbis, an international ticket marketplace with a presence in 47 countries. Include your email address to get a message when this question is answered. She also founded Joyus, the first video commerce marketplace online, was CEO of Polyvore, the leading fashion and lifestyle platform and was previously the Founder & SVP of business development at leading fintech platform Yodlee. First, we adapted all of our previous policies to our new Covid reality, dealing with thousands of angry customers who wanted their cash back immediately for ticket purchases theyd made on now suspended events. This article has been viewed 52,013 times. ", The acquisition of Ticketbis will enable us to significantly scale StubHub's international footprint," said Devin Wenig, President and CEO of eBay Inc. "eBay's global presence will help StubHub acquire new customers as it expands into markets outside of the U.S. Enter a name to find & verify an email >>> Rocketreach finds email, phone & social media for 450M+ professionals. "In a world where the richest moments in life are becoming less about the things people have and more about the experiences they have to share, the acquisition of Ticketbis will allow us to connect millions more people with inspiring events, said Scott Cutler, President of StubHub. We connect fans with their favorite teams, shows and artists and introduce them to the ones they'll love next. I had not expected to preside over a record sale of the company, to be out of a job within two short years or to manage the extreme risk and volatility that unfolded during my tenure, but there it was. Published and reprinted by permission of Houghton Mifflin Harcourt. They mention on their website that you should call their normal customer service number to ask about adding an event. Throughout North America, the United Kingdom and Germany, StubHub provides the total end-to-end event going experience. As the largest ticket marketplace in the world, we enable fans to buy and sell tickets to tens of thousands of events, whenever they want, through our desktop and mobile experiences, including our StubHub app for iPhone, iPad, Apple Watch and Android. StubHub was a brand I knew and loved. During March and April of 2020, our leadership team and I rapidly restructured multiple parts of StubHub and its operations. StubHub will refund your money if an event is cancelled or moved. Our business partners include more than 60 teams in MLB, NBA, NHL, MLS and NCAA, plus ESPN, NBC Digital, AEG and Spectra Ticketing & Fan Engagement. The contact number is only for US and Canada. In March, the entertainment industry crashed. StubHub did end up achieving industry consolidation during my tenure, but not in the way I envisioned. Located just two blocks south of Times Square, the flagship store serves as an ideal destination for fans to find the events that are right for them. Sign up for News Alerts to receive occasional emails about eBay corporate announcements. If your tickets didn't sell, turn the listing off and the tickets should reappear in your wallet. Alternatively, For more information about the company and its global portfolio of online brands, visitwww.ebayinc.com. All information in this press release is as of May 24, 2016, and we do not intend and undertake no duty to update this information. Among our most difficult decisions was the need to let go roughly two-thirds of our U.S. business employees given our steep decline in business volume. For more information about the company and its global portfolio of online brands, visit www.ebayinc.com. StubHubs New York City flagship was designed by Gensler and is now open every day, Monday Sunday, from 9 a.m. to 9 p.m. WebSend us a message. Eric Baker Founder. stubhub inc. Ticketbis will become part of eBay Inc.s StubHub business, the largest ticket marketplace in the U.S. With this acquisition, StubHub will grow its presence across Latin America and Europe and expand into Asia Pacific, becoming the global ticket marketplace leader, as measured by volume of transactions and international reach. StubHubs customer service line is available from 5:00 AM to 9:00 PM Paci She is the right leader to lay the foundation for long-term growth and continue StubHubs international expansion while delivering outstanding fan experiences.. Our RSS feed includes all eBay news articles published on this website. Learn more StubHub offers a convenient way to buy and sell tickets, but if you have an issue, figuring out the best way to get a hold of them can be a serious pain. 2697 Lakeville Rd. UPDATE: eBay has completed the acquisition of Ticketbis, an international ticket marketplace with a current presence in 48 countries. WebIndustry: Ticket sales office for sporting events, contract Printer Friendly View Address: 173 W Election Rd Draper, UT, 84020-9492 United States See other locations Most recently, Singh Cassidy founded theBoardlist, a benefit corporation and premium talent marketplace for boards, started in the technology industry. Our business partners include more than 130 properties in MLB, NBA, NHL, MLS and NCAA, plus AEG, AXS and Spectra Ticketing & Fan Engagement. Singh Cassidy has also held senior leadership positions at Google, including President of Googles Asia Pacific and Latin America business for more than five years and started her career at Amazon and Merrill Lynch. Contact StubHub customer support at toll-free or legal phone number. Call or write an email to resolve StubHub issues: Refund, Shipping and Delivery, Account. Visit the company website www.stubhub.com or help center for more information. At StubHub, our mission is simple: help fans find fun. Collectively, we connect millions of buyers and sellers around the world, empowering people and creating opportunity through Connected Commerce. We pride ourselves on being a brand differentiator who engages with StubHub customers in-person to amplify the fan It's often the quickest way to sort something out. Todays news builds on StubHubs history of innovation and strong tradition of firsts, which include forging the first ticket guarantee that covered both buyers and sellers in 2006; launching the industrys first ticketing app on iOS devices in 2010; being the first ticketing company with stadium naming rights in 2013; and now, becoming an international ticketing leader by adding the Ticketbis business to its offerings. I expected the job to be challenging and anticipated risks to my professional success related to my leadership execution, competition and changing priorities from our corporate parent. Personally, though, I found it disappointing. The sale price was a record sum for eBay, making the deal a massive professional success for me and my team. We ourselves chased thousands of sellers who already held these same funds in their own bank accounts (since we remitted cash to sellers very quickly after any ticket sale in the course of normal operations). To subscribe, click on the button below and copy the URL into an RSS reader. Offering a superior fan experience at its core, StubHub reinvented the ticket resale market in 2000 and continues to lead it through innovation. If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. StubHub is an eBay company (EBAY). Through technology and world-class customer service, StubHub's store simplifies buying, selling and accessing incredible live experiences. The sale price was a record sum for eBay, making the deal a massive professional success for me and my team. From media and technology to finance and real estate, leagues and teams across the globe have matured into far more than just back page entertainment. The below posting was originally published on May 24th, 2016: San Jose, California eBay Inc. (NASDAQ: EBAY) today announced an agreement to acquire Ticketbis, an international ticket marketplace with a presence in 47 countries. 1412 Broadway, New York, 10018, USA. Eric holds a BA in English from the University of Illinois at Chicago, and an MEd in secondary education from DePaul University. Level up your tech skills and stay ahead of the curve, A comprehensive look at the most efficient ways to resolve an issue with StubHub. Will His AI Plans Be Any Different? Pro tip: Each number appears to go to a different department. Cons Insight and analysis of top stories from our award winning magazine "Bloomberg Businessweek". The flagship is located at 1412 Broadway on the corner of Broadway and 39th St in Manhattan. Somehow, Id have to navigate us through it. Looking for More Built In Book Excerpts?My Secret to the Success of Amazon? This article was co-authored by wikiHow staff writer, Eric McClure. Actual results could differ materially from those predicted or implied in this press release for a variety of reasons. A former educator and poet, his work has appeared in Carcinogenic Poetry, Shot Glass Journal, Prairie Margins, and The Rusty Nail. In January of 2019, activists took a stake in eBay, joined the board, and petitioned it to sell StubHub in order to create more shareholder value. StubHub gets a lot activity from users on Facebook than it does on Twitter. As a small thank you, wed like to offer you a $30 gift card (valid at GoNift.com). Collectively, we connect millions of buyers and sellers around the world, empowering people and creating opportunity through Connected Commerce. HEADQUARTERS. Buy Sukhinders Book! Prior to accepting my role, I had come to believe that the ticketing industry would need to consolidate through mergers and acquisitions, and that StubHub could play a key role in this evolution. ", StubHubs extensive assets will add tremendous value for ticketing patrons and sellers worldwide, especially as we continue our expansion into nascent markets, said Ander Michelena, co-founder of Ticketbis. StubHub, Inc. Attn: Litigation Department, Re: StubHub Notice of Dispute. Our RSS feed includes all eBay news articles published on this website. Ticketbis is one of the first to successfully export the American-born business model to the regions of Southern Europe, Latin America and Asia. Sukhinder Singh Cassidy will become the president of StubHub, a division of eBay Inc., starting May 2. WebWelcome to StubHub Support Support Home / Getting paid Browse by Category Delivering tickets Getting paid Getting paid for your StubHub sale Direct deposit bank info is wrong Updating your default payment method to sell tickets Ways to get paid when selling tickets on StubHub How to see your payment history Does StubHub have live chat? If a crisis like this had hit us earlier, wed have been in better shape to weather it. In this regard I was right; but major unforeseen risks would also unfold on my journey. Although I couldnt have predicted the pandemic and its implications for StubHub, and the decisions at the end were excruciating to make, I look back on my time as StubHubs president as a success in terms of my ability to deliver outcomes and have impact. StubHubs New York City flagship was designed byGenslerand is now open every day, Monday Sunday, from 9 a.m. to 9 p.m. 3 if you sold tickets already and have an issue. She will report to eBay Inc. CEO Devin Wenig and become a member of eBay's executive leadership team. WebOUR PARTNERS. Within nine months of my arrival at StubHub, thats exactly what happened. The implications for my own role at StubHub were uncertain. It Contacting StubHub While StubHub does not offer live chat, they do have a phone If the only thing you know about sports is who wins and who loses, you are missing the highest stakes action of all. How to Contact StubHub: Every Option Explained, https://www.elliott.org/company-contacts/stubhub/, https://techboomers.com/t/stubhub-return-policy. To compare, worldwide StubHub employees have given a rating of 3.4 out of 5. To subscribe, click on the button below and copy the URL into an RSS reader. Check your order confirmation email for After leaving Joyus, I took several months off to evaluate different opportunities to lead a larger company, hopefully in e-commerce. Field Operations and Last Minute Services. Web199 Fremont Street San Francisco, CA 94105 https://www.stubhub.com/ Phone Contacts Main: (415) 222-8400 Customer Service: (866) 788-2482 Customer support is available These features are designed to create a better end-to-end customer experience for live event-goers and strengthen StubHubs commitment to connecting fans with inspiring event experiences across the globe. Search through past posts using the search bar at the top of the forum page. StubHub closes offices in San Francisco and Shanghai StubHub Change is still afoot. Use it to try out great new products and services nationwide without paying full pricewine, food delivery, clothing and more. Stubhub serves customers worldwide. Olivier Ropars Vice President & CMO. Surviving wasnt easy. WebHow To Contact StubHub Corporate Office Headquarters. For more information on StubHub, visitStubHub.comor follow @StubHub onTwitter,FacebookandInstagramorYouTube.com/StubHub. Restrictions apply. He was the winner of the Paul Carroll award for outstanding achievement in creative writing in 2014, and he was a featured reader at the Poetry Foundations Open Door Reading Series in 2015. WebStubhub, Inc. operates as an entertainment ticket agency. The Utah-based firm announced on LinkedIn it The acquisition of Ticketbis is StubHubs latest geographic expansion, preceded by the launches in Mexico in May 2016, Germany in September 2015 and the UK in March 2012. Enter a name to find & verify an email >>> Rocketreach finds email, phone & social media for 450M+ I had closely considered these challenges (the subway) when I took the job, but concluded that I could still thrive and have impact as StubHubs leader. I was prepared to take on this type of corporate risk, which would directly impact my own ability to succeed in the job, although I took care to include protections in case of a company merger or acquisition when negotiating my employment contract. By June, we had completed the majority of our restructuring, including the downsizing of most of our senior leadership team. Events Parking. Founded in 2,000 and with presence in over 40 eBay Inc. (NASDAQ: EBAY) is a global commerce leader including the Marketplace, StubHub and Classifieds platforms. Thanks for your message we aim to get back to you within 24 hours. Stubhub serves customers worldwide. The below posting was originally published on May 24, Winning Together: 1,100 Sellers Attend eBay OPEN in Las Vegas, eBays Mobile App Wraps in One Time Password, Touch ID and Android Wear Support. The online secondary ticketing market has been around in the U.S for over a decade, however, in many countries, this type of business model is relatively new and unknown. With the acquisition of Ticketbis in August 2016, throughout the world, StubHub provides the total end-to-end event going experience. Whether online, mobile or in person, StubHub is dedicated to connecting fans to the artists, athletes and performers they love.
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