For more information about the offices and agencies that make up DHS, or to find out about the Department's leadership, click on the links below. Attn: Office of Investigations - Hotline We will continue to monitor DHS OIG's efforts to address this recommendation. To do so, GAO reviewed DHS OIG documents, interviewed officials, and analyzed DHS OIG data and published reports. HHS Region 1 - Boston directly serves state and local organizations in Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, and Vermont. Contact Office of Inspector General Report Fraud: Reports of fraud waste and abuse in all DHS programs. Share sensitive information only on official, secure websites. Please note: If you know of or suspect fraud, waste, abuse, or criminal activity involving U.S. Department of Education funds, programs, or operations, please contact our OIG Hotline (available 24 hours a day/7 days a week). Information on how to send mail to the Department of Homeland Security. 1010 Walnut Street, Suite 410 DHS OIG senior leaders acknowledge that various challenges have contributed to these weaknesses, and have taken steps to begin to address some of them, as follows: These and additional weaknesses GAO identified are of particular concern given that OIGs need to maintain high standards of professionalism and integrity in light of their mission, according to quality standards for federal OIGs. Secure .gov websites use HTTPS GAO is making 21 recommendations to DHS OIG to address management and operational weaknesses related to performance management, quality assurance, reporting timeliness, and coordination with DHS, among others. About Us . About Us . In September 2022, DHS OIG officials told us they were developing a comprehensive organizational analysis document that would address functional responsibilities. 32 Old Slip, 26th Floor or https:// means youve safely connected to the .gov website. Main Navigation. A .gov website belongs to an official government organization in the United States. Actions Needed to Address Long-Standing Management Weaknesses. U.S. Department of Health & Human Services Fax: (703) 413-1833, Phone: (404) 331-5928 Toll Free Call Center: 1-877-696-6775, Content created by Assistant Secretary for Public Affairs (ASPA), U.S. Department of Health & Human Services, has sub items, about HHS Family of Agencies, Advisory Committees, Task Forces & Initiatives, has sub items, about Budget & Performance, FY 2023 Annual Performance Plan and Report, FY 2022 Annual Performance Plan and Report, FY 2021 Annual Performance Plan and Report, has sub items, about Strategic Plan FY 2022 - 2026, Strategic Goal 1: Protect and Strengthen Equitable Access to High Quality and Affordable Healthcare, Strategic Goal 2: Safeguard and Improve National and Global Health Conditions and Outcomes, Strategic Goal 3: Strengthen Social Well-Being, Equity, and Economic Resilience, Strategic Goal 4: Restore Trust and Accelerate Advancements in Science and Research for All, Strategic Goal 5: Advance Strategic Management to Build Trust, Transparency, and Accountability. Email: foia@oig.hhs.gov Confirmation Number: (202) 619-2541 Press Contact Office of Inspector General Office of Communications U.S. Department of Health & Human Services Room 5541 Cohen Building 330 Independence Avenue, SW Washington, DC 20201 Phone: (202) 619-0088 Email: media@oig.hhs.gov Advisory Opinions Doral Hill, Assistant Regional Inspector General for Audit, Philadelphia Regional Office/Office of Internal Audit Team (Pennsylvania) In addition to its headquarters in Washington, D.C., the OIG operates audit and investigative regional and field offices across the country. . Field Office Location. DHS Office Locations DHS Office Locations Skip the trip, apply online! 245 Murray Lane SW Suite 30.450 Atlanta, GA 30303 Location details 7. . Suite 2742 Atlanta, GA 30308 404.730.2780 1961 Stout Street Suite 12-400 Denver, CO 80294 303.312.7650 915 Second Avenue ICE Enforcement and Removal Operations is responsible for long-term Potomac Center Plaza Washington D.C. 20202. We will continue to monitor DHS OIG's efforts to address this recommendation. The Office of Intergovernmental and External Affairs hosts ten Regional Offices that directly serve state and local organizations. An official website of the United States government. Home Call 1-866-DHS-2-ICE to report suspicious activity Report Crime. We will continue to monitor DHS OIG's efforts to address this recommendation. The Department of Homeland Security's (DHS) Office of Inspector General has faced work quality concerns, high leadership turnover, and more. Fax: (915) 577-9012, Phone: (713) 718-4888 Additionally, according to DHS OIG, the Office of Innovation has drafted a directive and manual for the process and framework for developing, reviewing, approving, and managing its organizational policies. OIG Strategic Plan Department of Homeland Security Office of Inspector General Strategic Plan 2022 - 2026 0 1 2 3 4 Previous Pause Next COVID-19 Update Consistent with CDC guidance, most Office of Inspector General employees are currently serving the American people remotely. (LockA locked padlock) This defect was disclosed in the report filed by Relator with the Department of Homeland Security Inspector General ("DHS IG . Client Services Hotline (for inquiries for DHHR programs) 1-800-642-8589 dhhrbcfcs@wv.gov. Privacy Policy | Legal Policies & Disclaimers | No Fear Act | Sitemap. Main Navigation. Information and guidance about COVID-19 is available at coronavirus.gov. (215) 656-6900 The toll-free numbers to call are 1 (800) 323-8603, and TTY 1 (844) 889-4357. 4141 N. Sam Houston Parkway East #300 Houston, TX 77032 United States. DHS OIG plays a critical role in overseeing DHS, which encompasses multiple components and programs and has tens of billions of dollars in annual budgetary resources. Find an Office Assistance Self-Sufficiency offices help with food benefits (SNAP), cash for families (TANF), child care assistance (ERDC), refugee services and domestic violence. Official websites use .gov We also recommended that DHS OIG evaluate the structure of the organization and clearly define the responsibilities of each division and program office to ensure they are aligned with the OIG's strategic objectives and priorities (Recommendation 10). Publicly Released: Jun 03, 2021. Return to top. Directions. In July 2021, DHS OIG issued its FY 2022-2026 strategic plan. Secure .gov websites use HTTPS They demonstrated how the dashboard can be used to assess performance against DHS OIG's performance measure for the percentage of completed audits, inspections, and evaluations that adhere to established or agreed-upon time frames (a measure in DHS OIG's FY 2022 and FY 2023 annual performance plans). I served on deployments for the Emergency Support Function Team, which provided relief during natural disasters and other needs of the country. Teri Lewis, Assistant Regional Inspector General for Audit In September 2022, officials said they expect to complete work on a workforce plan by December 2022. Courthouse & Federal Bldg.915 Lafayette Blvd.Room 322Bridgeport, CT 06604 . Fax: (202) 616-4532, Phone: (202) 616-4620 Office of Inspector General . No. I am forwarding this complaint to DHS-OIG as a routine referral in my official capacity as a DHS internal affairs agency employee. Region 1 HHS Region 1 - Boston directly serves state and local organizations in Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, and Vermont. Office of Inspector General 1500 Pennsylvania Avenue, N.W. 100 Penn Square East, Suite 502 Fax: (303) 335-4002, Phone: (313) 226-4005 An active investigation continues on Relator's other complaints. Including these compliance statements in OIG reports will help ensure that the audience for DHS OIG's reports-including Congress, DHS, and the public-understand how the work was conducted. As we reported in June 2021, DHS OIG had taken steps to deliver performance management training, including training for supervisors in the summer and fall of 2020 and training for new hires from November 2020 through January 2021. You can also contact one of our investigative regional or field offices during regular business hours. Relator knew that management was assuming each camera had a 90 degree field of view. : DHS OIG agreed with this recommendation. HHS Region 5 - Chicago directly serves state and local organizations in Illinois, Indiana, Michigan, Minnesota, Ohio, and Wisconsin. See how the Department of Homeland Security and all of its component agencies are organized by exploring the Organizational Chart. (Recommendation 9), The Inspector General should evaluate the structure of the organization and clearly define the responsibilities of each division and program office to ensure they are aligned with the OIG's strategic objectives and priorities, once DHS OIG establishes them in its strategic plan. A lock ( LockA locked padlock ) or https:// means youve safely connected to the .gov website. We monitored reports issued from June 2021 through September 2022 and confirmed that all reports contained a compliance statement to identify the appropriate professional standards. Information and guidance about COVID-19 is available at coronavirus.gov. HHS Region 10 - Seattle directly serves state and local organizations in Alaska, Idaho, Oregon, and Washington. The Office of Innovation has cataloged organization policies and the corresponding responsible offices. Suite 2742 Atlanta, GA 30308 404.689.7068 1961 Stout Street Suite 12-400 Denver, CO 80294 720.464.1978 915 Second Avenue To fully address this recommendation, DHS OIG will need to ensure sustainment and consistent implementation of its organizational performance management processes-specifically through completing its plan to replace its existing directive so that its policy framework aligns with the agency's current approach. Media Contacts Department White Pages Listing of key contacts organized by component agency. Yes No (LockA locked padlock) In October 2021, DHS OIG officials said they were evaluating the necessary frequency of refresher training for all managers and noted that they plan to align routine training with their updated performance management policy, which was completed in November 2022. Students in Energy Efficiency-Related Field Resources for Weatherization Operators . The toll-free numbers to call are 1 (800) 323-8603, and TTY 1 (844) 889-4357. Vacant, Regional Inspector General for Audit To provide independent oversight and promote excellence, integrity, and accountability within DHS. Inspector General; The White House; DHS Components; USA.gov; Mobile Menu Bar. In July 2021, DHS OIG issued its FY 2022-2026 strategic plan. Home Norm Robinson is the Assistant Administrator for the Field Operations Division within the Law Enforcement/Federal Air Marshal Service (LE/FAMS). The OIG operates a hotline where DHS employees and others can report fraud, waste, abuse and mismanagement, or other criminal or noncriminal misconduct. DHS OIG officials said that they plan to increase staffing to support the quality assurance program, and they also plan to develop a quality control function to address in-process work. In September 2022, DHS OIG officials said they expect to have a workforce plan finalized by December 2022. Office of Rehabilitation Services. Official websites use .gov The Inspector General also communicated this expectation in an agency-wide email. (404) 974-9417 We are determined to keep interruptions to our operations to a minimum, and we appreciate your patience during this time. James Hibbs, Assistant Regional Inspector General for Audit, Dallas Regional Office (Texas) We are in the process of requesting documentation of how the agency's priorities inform these steps, such as how these priorities inform the shape distribution of the organization, particularly within divisions or other subject areas that align with the identified priorities. We will continue to monitor DHS OIG's efforts to address this recommendation. With 14 offices investigating border matters, OIG is well-positioned to address border corruption cases. In November 2021, DHS OIG institutionalized this expectation by revising its project proposal form to include the proposed standards for the work, and the options on this form are limited to government auditing standards and CIGIE standards for inspections and evaluation. OIG Hotline: (844) 694-2347 Fax: (404) 463-5496 inspectorgeneralhotline@dhs.ga.gov Office of Inspector General page Visit: 2 Peachtree Street, N.W. To make suggestions for audits, please contact us via one of the following methods: Suggestion Methods. Region covers Connecticut, Delaware, Maine. DHS OIG also agreed with that recommendation, which if implemented, could result in additional organizational changes. DHS Mailing Address Media Contacts Media inquiries and department press contacts. . Room 4436, Washington, DC 20220 (202) 622-1090 (202) 622-2151. Consistent with CDC guidance, most Office of Inspector General employees are currently serving the American people remotely. OIG (OA) Field Office. We will continue to monitor DHS OIG's efforts to address this recommendation. Implementing this directive, including tracking the time frames in each step, will provide DHS OIG information to help ensure their processes support timely report completion. Maryland, Massachusetts, New Hampshire, New Jersey, New York, North Carolina, Pennsylvania, Rhode Island, Vermont, Virginia, Washington, D.C., and West Virginia. > HHS Regional Offices. New York, NY 10005 However, DHS OIG has faced a number of long-standing management and operational challenges that have affected its ability to carry out its oversight mission effectively. DHS OIG officials offered training to all managers on year-end performance management in September 2021 and October 2022. Look up email and mailing addresses, telephone numbers, help-desk support for web applications, instructions on how to report incidents, and more. In November 2022, DHS OIG issued an updated performance management policy and an accompanying handbook, both of which the Inspector General emailed to all employees. Therefore, OIG has not addressed this recommendation based on actions taken to date with respect to the organizational changes in April 2021. Region 2 HHS Region 2 - New York directly serves state and local organizations in New Jersey, New York, Puerto Rico, and the Virgin Islands. . We will continue to monitor DHS OIG's efforts to address this recommendation, including the use of time frame data to assess and report on annual performance over time. Our work on the management and operations of this office identified long-standing management weaknesses, including: (916) 930-2388 500 12th St SW . For more information, see our USCIS Visitor . Your suggestions will be considered as the Office of Inspector General considers new projects. About DHS Contact Us DHS Mailing Address DHS Mailing Address Information on how to send mail to the Department of Homeland Security. DHS Office of Inspector General MAIN NUMBER: 202-981-6000 MAILING ADDRESS: Office of Inspector General/MAIL STOP 0305 Department of Homeland Security 245 Murray Lane SW Washington, DC 20528-0305 DHS OIG Hotline Information: Report Corruption, Fraud, Waste, Abuse, Mismanagement Or Misconduct Allegation Form (Preferred) TOLLFREE: 1-800-323-8603 DHS OIG has prepared annual work plans for Fiscal Years 2022 and 2023. Receive the latest updates from the Secretary, Blogs, and News Releases. (Recommendation 15), The Inspector General should develop and implement a process to ensure that DHS OIG's internal quality assurance reviews are comprehensive and that these reviews regularly assess Office of Audits and Office of Special Reviews and Evaluations work that is conducted according to each of (1) audit; (2) inspection and evaluation; and (3) other standards or authorities. Share sensitive information only on official, secure websites. This guidance should describe how DHS OIG ensures that such work adheres to federal OIG standards of independence, due professional care, and quality assurance. In January 2023, DHS OIG issued an updated report review directive. This office is critical for ensuring independent and objective oversight of DHS. > Agencies Official websites use .gov Main Navigation. > Agencies Inspector General; The White House; DHS Components; USA.gov; Mobile Menu Bar. Jon Enslen, Assistant Regional Inspector General for Audit, Kansas City Regional Office (Missouri) The headquarters also houses the main administrative and support staff . Email. Immediate Office The Office of Investigations contact information for each of its Offices can be found below: 1301 Constitution Ave. NW WJC West, Room 3428 Washington, DC 20004 (202) 566-0819 (office) Headquarters Operations Directorate. (Recommendation 4), The Inspector General should develop and implement a workforce plan that translates DHS OIG's strategic priorities into skill sets and competencies and identifies strategies for meeting those workforce needs. Michele Weaver-Dugan, Regional Inspector General for Audit Inspector General; The White House; DHS Components; USA.gov; Mobile Menu Bar. NOTE: If you choose to file a complaint via the mail and include documents supporting your allegation, do not send original documents, as they will not be returned. (Recommendation 18), The Inspector General should update its report review directive, including reviewer roles, responsibilities, and time frames, for draft and final reviews of Office of Audits and Office of Special Reviews and Evaluations work. (405) 522-5050, Background Investigations and Fingerprinting, Apply for Emergency Financial Assistance (TANF), Family Support Assistance for Children with Disabilities, Apply for Help with Utility Services (LIHEAP), Financial Help for Medicare and Medicines, Provide Protection for a Vulnerable Adult, Ombudsman (Advocacy for residents in Long Term Care facilities), Report Adult Abuse, Neglect and Exploitation. Having a current performance management policy will better position DHS OIG to maintain a workforce that collectively possesses the core competencies needed to accomplish its mission. Call 1-866-DHS-2-ICE to report suspicious activity Report Crime. DHS OIG agreed with this recommendation. (Recommendation 11), The Inspector General should implement a process for developing, reviewing, approving, and managing its organizational policies. Additionally, in response to our Recommendation 15, DHS OIG officials said they are developing a policy that would establish the organization-wide quality control and assurance program. A .gov website belongs to an official government organization in the United States. Region 3 HUD OIG, Office of Audit Room 103 Field Office 5757 Corporate Boulevard Baton Rouge, LA 70808 (225) 448-3975. The headquarters of VA OIG is located in Washington D.C. and serves as the central hub for all of the agency's operations. Fax: (609) 989-2213, Phone: (212) 908-9001 If you have contacted other . OIG's Role . U.S. Department of Health & Human Services An official website of the United States government. We separately recommended that DHS OIG develop and implement such a risk assessment process (Recommendation 2). Congress enacted the Inspector General Act of 1978 to ensure integrity and efficiency in government. The OIG focuses our oversight on DHS core mission areas: Whistleblower Retaliation Reports of Investigation, Reasonable Accommodations Request Intake Form. DHS OIG agreed with this recommendation. Federal government websites often end in .gov or .mil. The other policy would establish the DHS OIG quality control and assurance program. Preventing Terrorism and Enhancing Security; Enforcing and Administering Our Immigration Laws; Funds Recovered /Deobligated:$12,914,996, Recoveries, Fines,Restitution, Asset Forfeiture:$71,793,867, Investigations Referred to Prosecution:95. The Department of Homeland Security's internal watchdog division has been so weakened under the Trump administration that it is failing to provide basic oversight of the government's third-largest. The Office of Intergovernmental and External Affairs hosts 10 Regional Offices that directly serve state and local organizations. (816) 268-0519 A lock The Wannamaker Building works collaboratively with other components to develop appropriate enforcement actions and recommend fixes to aspects of HHS programs vulnerable to fraud. HUD OIG, Office of Audit Room 1109 Regional Office 307 W. 7th Street Fort Worth, TX 76102 (817) 978-9309 . Our diverse team of oversight professionals are . DHS OIG agreed with this recommendation. The Michigan Department of Health and Human Services' (MDHHS) Division of Environmental Health (DEH) uses the best available science to reduce, eliminate, or prevent harm from environmental, chemical, and physical hazards. It has not established roles and responsibilities for an organization-wide quality assurance program. The Office of Audits and Office of Inspections and Evaluations established standardized process for responding to DHS technical comments; they noted that they shared their planned approach with DHS and incorporated DHS's feedback into the process. Operational and Support Components Department Leadership Biographies The OIG operates a hotline where DHS employees and others can report fraud, waste, abuse and mismanagement, or other criminal or noncriminal misconduct. In September 2021, DHS OIG finalized its FY 2022 annual performance plan, and officials subsequently aligned senior executive performance goals with these plans. Our work on the management and operations of this office identified long-standing management weaknesses, including: Since fiscal year 2015, the Department of Homeland Security (DHS) Office of Inspector General (OIG) has not adhered to a number of professional standards for federal OIGs and key practices for effective management. Please indicate in this section if you have filed your complaint with any other office, to include other Inspector General offices, and your Congressperson. Organization. These cooperative relationships ensure that our individual efforts are not in conflict and are properly coordinated. Office of Inspector General/MAIL STOP 0305 Sacramento, CA 95814 Need help applying for benefits online? View the map that shows the 10 regional office locations. Select your region below for information on your Regional Office andRegional Director. Sacramento Regional Office (California) DHS OIG agreed with this recommendation. An official website of the U.S. Department of Homeland Security. Dallas, TX 75201 Fax: (404) 588-3871, Phone: (617) 748-3218 Contact the Secretary Mail Delivery Instructions Freight Delivery Instructions Keywords Contact Point of Contact (POC) Secretary Last Updated: 10/04/2022 Was this page helpful? We prefer you use our Hotline Allegation Form, which allows you to report allegations in detail and to include relevant documents and other evidence. We will continue to monitor DHS OIG's efforts to address both of these recommendations and, in particular, how risk assessment informs DHS OIG's annual work planning process. (Recommendation 5), The Inspector General should develop and implement a process to allocate human capital resources based on the organization's current and emerging strategic objectives and priorities, once DHS OIG establishes them in its strategic plan. Department of Homeland Security HHS Region 6 - Dallas directly serves state and local organizations in Arkansas, Louisiana, New Mexico, Oklahoma, and Texas. (214) 661-9530 coordinates with the Department of Justice and other law enforcement authorities to leverage resources and fraud-fighting efforts; provides protective services to the HHS Secretary and participates in public safety and security management activities; and. DHS OIG agreed with this recommendation. HHS Region 7 - Kansas City directly serves state and local organizations in Iowa, Kansas, Missouri, and Nebraska. Report financial crime by contacting a U.S. Secret Service Field Office. International Immigration Offices China - Beijing Field Office China - Guangzhou Field Office El Salvador - San Salvador Field Office Guatemala - Guatemala City Field Office India - New Delhi Field Office Kenya - Nairobi Field Office Mexico - Mexico City Field Office Last Reviewed/Updated: 05/04/2022 Was this page helpful? Share sensitive information only on official, secure websites. In February 2022, officials said that DHS OIG's Office of Innovation has implemented a shared tracking tool for monitoring tasks related to GAO's recommendations. Children and Youth Washington, DC 20528-0305, Report Corruption, Fraud, Waste,Abuse, Mismanagement Or Misconduct, DHS Office of Inspector General/MAIL STOP 0305 Share on . He provides executive level leadership to headquarters and the field, including three regions, 20 LE/FAMS field offices, the Visible Intermodal Prevention and Response Program, and senior-level training staff detailed to the TSA Academy, the LE/FAMS . Lisa Robinson, Assistant Regional Inspector General for Audit, New York City Regional Office (New York) With the implementation of this dashboard, DHS OIG leaders are better positioned to understand project time frames and strategically target any efforts to shorten time frames, ensuring that DHS OIG's work contributes to timely oversight. . An official website of the United States government. Visitwww.okdhslive.orgto apply for or receive information about assistance including Energy Assistance,Supplemental Nutrition Assistance Program (Food Stamps), and Temporary Assistance for Needy Families. Secure .gov websites use HTTPS Return to top. U.S. Department of Justice Office of the Inspector General, Council of the Inspectors General on Integrity and Efficiency, Pandemic Response Accountability Committee, In memory of OIG Special Agent William "Buddy" Sentner. In September 2021, DHS OIG provided us with updated guidance documents that address professional standards and compliance statements. The Department of Homeland Security Office of Inspector General was established along with the Department of Homeland Security itself in 2002 by the Homeland Security Act.Its website describes its mission as "supervis[ing] independent audits, investigations, and inspections of the programs and operations of DHS, and recommends ways for DHS to carry out its responsibilities in the most . In September 2022, officials said they were reviewing a final gap analysis report from NAPA and expect to complete the workforce plan by December 2022. OIG officials noted that the information is accessible to all staff to inform proposals for new work and that they plan to add more information to the dashboard in the future. Call 1-855-503-SAFE (7233) if you suspect abuse or neglect of an adult or child. DHS OIG fully implemented the dashboard in March 2022, and in May 2022, DHS OIG officials told us that it implemented a timeliness performance metric for audit and inspection and evaluation managers. Report West Virginia Recipient Welfare; Report Health Care Crimes; In December 2021, DHS OIG's Office of Innovation showed us a newly developed online dashboard to allow DHS OIG to track project time frames. In the fall of 2022, DHS OIG issued its FY 2022 annual performance report and provided us with its FY 2023 annual performance plan and a strategic implementation plan to cover FY 2023-2026. DHS OIG agreed with this recommendation. (Recommendation 17), The Inspector General should develop and implement a process to ensure that program offices consistently use DHS OIG's data system to track project milestones. several of OIG's 31 field locations to assist in investigating CBP-related employee misconduct allegations. Chicago, IL 60604 2400 N Lincoln Boulevard Fax: (617) 748-3965, Phone: (312) 886-7050 The time it takes to complete reports increased over the 4 fiscal years we assessed. A .gov website belongs to an official government organization in the United States. To reschedule your appointment with an asylum office, please follow the instructions in your interview notice. Secure .gov websites use HTTPS Fax: (703) 413-1833, Phone: (703) 413-1865 Open

Actions to satisfy the intent of the recommendation have not been taken or are being planned.

, Open Partially Addressed

Actions that partially satisfy the intent of the recommendation have been taken.

, Closed Implemented

Actions that satisfy the intent of the recommendation have been taken.

, Executive Candidate Assessment and Development Program, The Inspector General should follow key organizational transformation practices when implementing any future changes in its organizational structure.

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