Be advised that any refund due to you shall be paid to you within 14 days of cancellation of any booking. By using, participating in, engaging, or booking any recreational activity, you accept these risks and agree that Royal Caribbean International, Carrier, its employees, directors, servants and agents are not liable for any claim by you, your dependents or legal representatives in negligence, breach of contract or statute or statutory duty resulting in personal injury or death, any direct/indirect or consequential loss or damage including without limitation of financial loss (such as loss of profits or use of capital or revenue or otherwise),or for any punitive, exemplary, special or incidental loss or damage. Please note that whilst we are able to take requests for specific dietary requirements and take note of food intolerances, this is confined to the Main Dining Room on each ship. Accordingly, we cannot accept any liability, whether in contract, tort or otherwise, in relation to such activities. That typically can be done while you are on with them to confirm the receipt of the email. Please note that Kosher food and other special meal requests may not be the same standard and offer the same range as the food provided under the general menu. Restrictions apply and this policy is subject to change without notice. Logo Store; Find Your Roll Call; Meet & Mingle; Guidelines; Community Help Center; More . For all potential guests considering cruising with Celebrity Cruises, please feel free to make contact with us in advance of making a booking to discuss with us any special needs. Each country-specific page has information on vaccine recommendations, any current health risks or outbreaks, and factsheets with information on staying healthy abroad. Please request your preferred seating and table size at the time of booking. For more information about financial protection and the ATOL Certificate go to http://www.atol.org.uk /ATOL Certificate. Please note, if you are taking consecutive cruises there may be some duplication with regard to onboard programmes, meals and entertainment. We have additional measures and Supplementary Terms and Conditions in relation to COVID-19. Alternatively and to stay up to date on the latest visa requirements, please go to: https://www.gov.uk/travel-abroad Please note: that the above visa advice is for UK passport holders only. Gallery . For all Celebrity sailings departing between December 1, 2021 and March 31, 2022, final payment will now not be due until 60 days prior to cruise departure (excluding contracted groups). The exception to this is where the claim or complaint concerns the absence of a safety feature, which might lead a reasonable holidaymaker to refuse to take the holiday in question. The fact a delay may entitle you to cancel your flight does not automatically entitle you to cancel any other arrangements even where those arrangements have been made in conjunction with your flight. Where there is a price error, we will advise you and give you the opportunity to either pay the correct price or cancel your booking. If you have booked a cruise-only holiday with us you should expect to receive from the travel agent a confirmation invoice issued by us, which shows that we are responsible for the cruise part of your holiday only. Please note that your booking will be re-priced in-line with the up-to-date business and price rules and a new confirmation invoice will be issued. All participants who engage in such recreational activities do so at their own risk. Drones are not to be operated onboard the ship at any time.2. Subject to availability and paying any applicable difference in price, you can arrive in style by upgrading your flight. Some medical assistance and some special meal requests may incur a charge by the airline, which will be invoiced accordingly. Terms and conditions for those travelling in a group are different to those that apply to individual bookings. When you pay you will be supplied with an ATOL Certificate. I logged onto Celebrity, pulled up my reservation and realized that my final payment due date was July 1,. Please note: The ability to pre-book your seats and complete online check-in varies between airlines and ticket class. Once your airline tickets have been issued, you must travel as per the itinerary in sequence as originally booked. For guests wishing to make a significant amendment to their booking outside of 69 days from departure, such as changing the ship, sail date, flights or brand, please note that a booking transfer fee is applicable. Not meeting any special request for any reason will not be a breach of contract. Guests who violate any alcohol policies, (over consume, provide alcohol to people under stated age above, demonstrate irresponsible behaviour, or attempt to conceal alcoholic items at security and or luggage check points or any other time), may be disembarked or not allowed to board, at their own expense, in accordance with our Guest Conduct Policy. Please contact your Airline directly to pre-book your seats and note that there may be occasions when the airlines are unable to assist due to the fact that you may be travelling on a Group/seat block allocation. 2.3 What should I do if my property is lost, delayed or damaged during my cruise? Alcoholic beverages, illegal drugs, flammable liquids, explosives, and dangerous chemicals will not be returned. Celebrity Cruises can accommodate the following special diets on board: vegetarian, diabetic, low-fat, low-sodium, low-cholesterol diets. We will inform you at the time of booking, or as soon as we become aware, of the exact details required and the date we require that information. Please submit your dietary request in writing at least 90 days prior to your sail date giving as much detail as possible as to your particular requirements. Where this happens because of your failure to fully comply with such obligations we cannot accept any liability to you or any of your party and we will not pay you any compensation or make any refunds to you or your party in such circumstances and you will be responsible for your own onward/return travel arrangements. 4.6 SHORE EXCURSIONS AND RELATED ACTIVITIES. flight cancellation and rebooking fees, administrative fees or other charges or costs deriving from such transfer, both you and the other party shall be jointly liable to pay those fees, charges or costs. If Celebrity Cruises' "best price guarantee" results in a decrease in the guest's cruise fare after the Final Payment due date, then the difference will be provided to guests in the form of a non-refundable onboard If, for any reason, you do not claim against the airline and make a claim for compensation from us, you must, at the time of payment of any compensation to you, make a complete assignment to us of the rights you have against the airline in relation to the claim that gives rise to that compensation payment. Please check with your Vacations To Go cruise counselor for cancellation and refund policies for Celebrity cruises. The maximum luggage allowance for guests boarding our ships is 90kg per guest, (with the exception of Celebrity Xpedition Class), however, airlines also impose their own baggage allowance, with which you must also comply, this is usually less than the cruise allowance. Some sailings are sold by the regional country market for that itinerary in higher numbers, so there may be a large majority of that regions guests on that sailing, such as Celebrity Silhouette sailings from Southampton, which will be largely sold to the UK and Irish market. Tours involving flights, special events, overland and hotel stays can result in costs to us and may be subject to a cancellation fee. This means that if you purchase a Celebrity Cruises flight inclusive cruise holiday (where flights are arranged by Celebrity Cruises Inc. or RCL Cruises Ltd), in the unlikely event of our insolvency, the CAA will ensure that you are not left stranded abroad and will arrange to refund any money you have paid to us for an advance booking. https://www.celebritycruises.com/gb/terms-and-conditions, https://www.state.gov/state-sponsors-of-terrorism. Celebrity cruisers who booked by March 31, 2022, for sailing dates through Sept. 30, 2022, can cancel as little as 48 hours before sailing for a . Each cruise line has different rules for payment due dates and cancellation deadlines. Please note: Airlines may at their discretion refuse to carry passengers with certain medical conditions. We have no responsibility for any such activities, as they are neither run, supervised nor controlled in any way by us. A Guest Conduct Policy warning will be issued, and guests may be subject to disembarkation at their own expense for onboard drone usage. In the event of our liability for damage and loss to baggage, where baggage is deposited with the ship, this is limited to 3,375 (approximately 3,200) and for damage and loss to cabin luggage this is limited 2,250 SDRs (approximately 2,100). Final Payment is Jan 6, so I went into My Celebrity account and paid the final payment amount. Where a travel agent acts as our agent for a booking, any payments of money accepted by the travel agent from you is held on behalf and for the benefit of the Trustees of the Air Travel Trust at all times, but subject to the travel agents obligation to pay such funds to us as ATOL holder for so long as we do not fail as a business. Please note, we reserve the right to strictly enforce the luggage allowance limitation. I suppose I'll go ahead and pay it but I am a t. We are unable to guarantee or accept responsibility that the food served in any other food establishment on board ship will be able to cater for specific dietary requirements and food intolerances. My brother-in-law was told by a Celebrity customer service rep, that he would be able to make final payment 3 days after the due date because there is a grace period. Subject to section 5.8 below we promise to make sure that the holiday arrangements we have agreed to make, perform or provide as applicable as part of our contract with you are made, performed or provided with reasonable skill and care. When this information is provided at the time of booking or subsequently, it is subject to change (including the substitution of non-scheduled flights for scheduled air services and/or re-routing of air travel due to scheduled air services being withdrawn or changed or being unavailable). We will only be liable for any air travel that has been booked as part of a standard fly cruise package or build your own package that incorporates flight services. Experience, Learn, Connect with Three Distinct Programs Application Deadline: February 17, 2023 Program Fee Final Due Date: March 15, 2023 Program Fee: $4,895 ($4,495 if paid by Dec. . Reservations that are not paid in full by the final payment due date are subject to cancellation and in the event a reservation is canceled, a cancellation fee will apply. You are generally entitled to ask us (by letter or e-mail) what details of yours are being held or processed, for what purpose and to whom they may be or have been disclosed. If you have booked a cruise only package, we shall only provide the services relating to the ship as set out above. The value of the original FCC will now be added to the new FCC at 100% of its original value, plus 125% of any amount paid on the sailing Royal Caribbean cancelled because of the pandemic. For further information visit the appropriate websites: Celebrity Cruises policies and procedures are constantly evolving. Please make sure that all valuable and important items (for example, medicines, jewelry, fragile items, important travel and other documents, video/camera/laptop/mobile phone etc.) Your local booking office is RCL Cruises Ltd with address at Building 7, The Heights, Brooklands, Weybridge, Surrey, KT13 0XW. Can the Future Cruise Credit be used for the deposit? for advice and the most up-to-date health requirements for all destinations featured in this brochure at least 8 weeks prior to travel. They will advise you on how this information can be provided or verified. Problems, so telephoned, cleared it. ** We reserve the right to include a fuel supplement when making a booking. Please contact your Personal Cruise Specialist or your travel agent for further details. Please note any changes you make to your booking may result in a change in price explained in section 1.11 below. For items which are so deposited, the maximum we will pay you if any item(s) is lost or damaged (for any reason) whilst in our care is the maximum which is payable under The Athens Convention (see section 5.8 below) in this situation. Any such change will not entitle you to cancel or change to other arrangements without paying our normal charges. Where such letter is required, the letter must authorise the travelling adult to take the minor/s on the specified cruise and must authorise the travelling adult to supervise the minor, sign applicable sports waivers and permit any medical treatment that must be administered to the minor which in the opinion of the treating doctor needs to be carried out without delay. Unless specifically agreed by us in writing at the time of booking, we cannot accept any booking that is conditional on a special request being satisfied. To "Lift & Shift" the eligible booking, contact Celebrity Cruises at 1-844-418-6824 in North America or (316) 554-5961 worldwide. 5.6 Can you refuse to allow me to travel? Full details of onboard facilities with age restrictions are contained within the Daily Programme, which is available from the Guest Relations Desk. Please be advised that if your booking was made prior to 01/07/2021, the final payment is due 57 days prior to the start of your cruise. The most we will have to pay you for that claim or that part of a claim if we are found liable to you on any basis is, except as otherwise expressly set out in the Booking Conditions, the most the carrier or hotel keeper concerned would have to pay under the International Convention or Regulation which applies to the travel arrangements or hotel stay in question (for example, the Warsaw Convention as amended or unamended and the Montreal Convention for international travel by air and/or for airlines with an operating licence granted by an EU country, the EC Regulation on Air Carrier Liability No 889/2002 for national and international travel by air). We will also provide with your first Confirmation Invoice a Guest Special Needs form (also available on our website) which we ask you to complete and return to us no later than 90 days before travel as this gives you the opportunity to consider and advise us in detail of any special requirements you may have in writing. Guests who hold other nationality of passports should check with either VisaCentral or with the relevant embassy of each port of call. You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. These fees are detailed in section 1.11. #3. Please contact us at 1-866-277-8452 to make changes to your cruise vacation.*. After the cruise final payment date the refund is, the total value of the ticket will be refunded less a $200.00 non-refundable penalty. Guests with flights booked via Celebrity Cruises should also contact our Guest Relations team on-board who will be able to assist. All sums you receive or are entitled to receive from the airline concerned by virtue of these Regulations represent the full amount of your entitlement to compensation or any other payment arising from such cancellation, delay, downgrading or denied boarding. All standard fly/cruise package and standard cruise only prices quoted in this brochure are per person in UK Sterling and are based on two people sharing the specified stateroom. For the avoidance of doubt, where your travel agent makes all the arrangements for you and such arrangements involve services supplied by suppliers other than ourselves we will not have any contractual liability to you in these circumstances. Please email airsupportuk@celebritycruises.com. 2.6 What are the passport and visa requirements for my holiday? On board there are certain facilities where each entry is restricted by age. The holiday will only be cancelled on the date we receive the i cancellation. On occasion and due to operational reasons, it is necessary for us to switch from a docked port of call to a tender. On every Celebrity Cruises ship, we are committed to providing every guest with a cruise holiday that is excellent. The 60 day final payment expires for cruises scheduled to depart after 3/31/2022. Please note that parent(s)/legal guardian travelling with a child who has a different surname to the parent(s)/legal guardian, will be required to produce official proof such as a full birth certificate/wedding certificate/divorce papers to prove that they are the parent(s)/legal guardian of the children concerned. Passengers should note that suppliers may not allow name changes and that the booking may need to be cancelled and rebooked. The booking transfer fee is 75 per guest which is limited to the first two guests on a booking, therefore any additional guests on the booking will not be charged as well. )Guest Drone Policy: 1. Celebrity Cruises welcomes pregnant guests but will not accept guests who will enter their 24th week of pregnancy by the beginning of, or at any time during their cruise holiday. If you book a Celebrity Cruises cruise-only holiday, fly cruise holiday or build your own package with us, you can have the peace of mind in knowing that we shall have responsibility for the proper performance of all aspects of your holiday. Our Galapagos sailings have different deposit and payment terms, full details will be given at the time of booking. While every effort is made to ensure the accuracy of both our brochure and our website content, regrettably errors do occasionally occur from time to time, and information contained in our brochures may have changed since printing. Ships' Registry: Malta and Ecuador. Subject to the above, we and the airline will only be liable for destruction or loss of, or of damage to, checked luggage on the condition only that the event which caused the destruction, loss or damage took place on board the aircraft or during any period within which the checked luggage was in the charge of the airline. . We promise to respond in most cases to your request within a month of receiving your written request and in some cases may be permitted to charge a fee. In the event that our authorised travel agent becomes insolvent after we have issued our confirmation invoice, then all monies you have paid to that travel agent for that cruise only holiday are protected by our ABTA membership. If you or any of persons travelling with you is prevented from taking the holiday, such as due to medical reasons, you/they may give your/their place on the booking to someone else (suggested by you). However, we will use only names and contact details for marketing purposes. For the purposes of Regulation (EU) 2016/679 of the European Parliament and of the council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), and any associated legislation, RCL Cruises Ltd is a Data Controller. Providing your chosen holiday is available and we have received all appropriate payments, we will send our Confirmation Invoice to you (if booking direct) or your travel agent. Please ensure you obtain a copy of these from your travel organiser before or at the time of booking. Where a refund is due, we will pay you the full amount of the decrease in our costs. If airfare payment is due prior to the cruise payment schedule, you will be advised at the time of booking. In this situation we are entitled without prior notice to refuse to allow you to travel on any ship and to terminate your cruise holiday at any time. We may also need to collect other personal details such as your nationality, citizenship, gender and passport details in addition to the details mentioned above. For ships originating in North America, the minimum drinking age is twenty-one (21). Royal Caribbean Cruises Ltd. do accept all major credit cards. IMPORTANT: A violation of Celebrity Cruises Guest Behaviour Policies are cause for appropriate corrective action, including confiscation of improper materials or items, ejection of the guest from the ship or refusal to allow you to travel on or termination of future cruise bookings. For European holidays you need a European Health Insurance Card (EHIC) to receive healthcare that becomes necessary during your visit to an EEA country or Switzerland free or at a reduced cost If you have an EHIC card, it will enable you to receive medical assistance in an EU country but is not an alternative to adequate travel insurance which we strongly recommend you obtain as soon as you make a booking. As such, in consideration of the limitations of the shipboard medical facility, equipment and staff, the company cannot accept waivers, releases or requests for exceptions to this policy. If you have booked a cruise together with an international flight or regional flight transfer from us please also see section 3.4 above. Anyone else deal with thisdid you let it ride until the date on the invoice? Flights will either be by scheduled or non-scheduled service. Please contact your G.P. Our descriptions may refer to activities that are available in the ports you are visiting. Please note, the transfer fee is a non-refundable amount, which will be included in any cancellation charges as detailed in section 1.10 above. Effective today, August 4, 2021, Disney Cruise Line has added a temporary final payment extension to sailings with departure dates through January 31, 2022.
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