Join the 261 people who've already contributed. It does seem that there are other members who have also not been refunded. The company needs shutting down. Training and fitness levels catered for the individual. Management is awful only good thing about trugym . Howev after a month or so the member of staff who was working till midnight decided it was a good idea to consistently kick everyone out at half 11. good equipment and friendly staff, Showers out of action for nearly two weeks was a little disappointing, but I understand that maintenance is important The gym itself is great and run by very friendly staff.. keep up the good work, This is a good gym, with friendly helpful staff. However the classes was so poor that after a number of weeks I decided to complain about the class as well as another issue (cant discuss here due to a continuing legal case). All that would have been nice is a little timely correspondence to let me know what was happening and what I would be expected to pay etc etc. Join the 271 people who've already contributed. Here are some useful contact details for the head office and director Mr Parmjit (Parm) Singh: Customer Services (direct debit):c.service@harlandsgroup.co.uk, Parmjit Singh: trugym.parm@gmail.com / parm@trugym.co.uk, Facebook Community: https://www.facebook.com/trugymfail, Your email address will not be published. HiPlease accept our sincere apologies for the negative experience you've had with truGym. townhomes for rent in pg county. Makes you feel reallllllyyyy bad, and it may be because you were late getting home from work etc. It goes against our guidelines to offer incentives for reviews. Your experience matters. Billie, Ada, Abs and Stephanie have always been adaptive in their classes and either challenged me further, allowed me to adapt or continue workouts as well as provided hints and tips for certain areas. Here are 8 tips for writing great reviews. We also ensure all reviews are published without moderation. Find out how we combat fake reviews. I requested to cancel my membership online as they instructed (because they hide their phone number so fewer people call) and got an automated response, still refering to my cancellation as a 'request'. Good luck TruGym you are going to need it! The showers and changing rooms are always clean and warm. 2023 Trustpilot A/S. *Paying your bill on the phone with a customer service representative incurs a $5 processing fee. The response by the manager was delayed and unprofessional. We also ensure all reviews are published without moderation. Whatever your age or ability, we have a class to suit you - including Yoga, spin, LBT and plenty more. Join the 263 people who've already contributed. Staff are the ones who represent the gym and are suppose to behave in a professional manner. Cancelled after one year membership. The staff, although minimal, are friendly and helpful. I have paid for a year's membership through GymFlex and have no idea how to get my money back. The showers always break down the toilet doors are broken and one of the toilets leaned to the side. I'm sure there will be better gyms in whatever area you are in, so I'd avoid this place just in case they decide to close another club, because no one will be told until it's closed. So unprofessional. Told the main desk I was receiving a poor service from my current gym and would like to try out the Thorpe bay facilitys for an hour to see if I liked it. The pool is like something you'd see on a really seedy Butlins holiday campsite, all it needs is a few lagers hanging in a net in the corner of the pool for the local demographic! Consistently fail to keep to their own opening and closing times. Ash showed me around when i started and explained each machine and how it would benefit me, he is always willing to give a good service and always rises the spirits when i feel like im about to give up! This resulted in TruGym blocking me me on twitter. No matter how many times I try to contact them I never get a response. 2023 Trustpilot, Inc. All rights reserved. Poor customer service and conflicting information provided by staff! Anyone can write a Trustpilot review. They closed them for new drainage, but there are still issues with some not having locks that work or hooks.Also, there is broken and damaged equipment that has not be sorted for some time now.Never see staff either.This is why they are so cheap, but they have some good classes, although you have to check each week as it does not seem to be consistent, Staff not so friendly And poor knowledge Dont approach to see if you are ok to offer better techniques. Always comes out on different days so I dont know when to have money in my bank for and dont realise its due until its actually came out. Plus side, plenty of cardio equipment. No on-duty lifeguard (is this actually legal!!!). Harlands (the company that takes care of their billings) have been on watchdog for another gym for cancellation dodging at all costs. Incompetent, uncaring staff with zero customer service skills, and a VERY convoluted way of paying and refunding..seriously considering court action now. How many stars would you give TruGym? Corporate Membership - truGym CORPORATE MEMBERSHIP According to the Chartered Institute of Personnel and Development's absence management survey in 2008: The cost of having unhealthy staff = 666 per employee per year in sick days There's never been a better time to offer a corporate gym membership to your employees and work force. The pool is excellent. Fantastic facilities. And the price is ok.Over all not impressed with the gym at all. Very clean with a good atmosphere and equiptment maintained to high levels. Completely recommend this gym for any women that are looking for a great gym for good value for money. Even spend time trying to find a locker that works!PRO's / The gyms open times are good. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk Fitness & Weight Lifting Fitness centre TruGym TruGym Reviews 272 Poor 2.0 VERIFIED COMPANY trugym.co.uk Visit this website Write a review 29% 17% 12% 2-star 8% 1-star 34% Filter Sort: Most relevant Waleed 1 review GB 5 days ago Huddersfield gym- horrible service I have been trying to contact them for a refund for months and have been completely ignored. Apparently it broke down three years ago and has not been fixed. The main reason that I joined is for the Les Mills Combat class. This gym offers friendly staff with excellent personal trainers. They charge you 20 every time you miss a payment and you cant cancel it you have to pay the full contract. It was a great gym to start off my journey on becoming the best version of my self. Please consider an 11pm closing time in line with Monday-Friday or a 24/7 access with swipe cards for members. Join the 242 people who've already contributed. I went home and promptly sent another email to the address he gave me with all my details as an attachment, which promptly bounced back. Your experience matters. it's never the same amount and do not expect any sort of customer service! Dreadful management of memberships Id avoid this company and invest elsewhere! I'm unable to post links, but if you google 'Trugym Folkestone' or 'Trugym Plymouth' Plymouth Live and Kent Online have published a number of news articles which back up my review. Good luck getting them to answer the phone. If you like swimming, prepare to be hugely disappointed! The only classes worth attending are the ones run independently, much better than the loud lacklustre performances of the staff. I will probably be ending my membership soon and going to a cheaper competitor.Sauna and steam room is really nice, it's a shame the equipment is old and dirty. Required fields are marked *. kept it quiet from staff aswell ! not enough space for stretching n exercise. And update your website!!!! Find out how we combat fake reviews. The list of kit faults is long much of which needs either a battery ,spanner or Allen key However management dont seem too concerned about walking around and sorting it outWeb sight is not up to date and the terms and conditions are un obtainable, gym location list is wrong Ipswich is not even listed and thats a just a 30 second input job, Trugym Gateshead Plenty of equipment and never have to wait to get on a machine. The lockers are hardly ever working and even after paying quite a bit we are told to bring in our own padlocks for the locker. We also ensure all reviews are published without moderation. The evening staff are very welcoming and friendlly. Verification can help ensure real people write reviews about real companies. There is upbeat music playing that's not too loud, TVs with different channels with subtitles. Anyone can write a Trustpilot review. Same story as everyone else, closed gym without warning and still waiting a refund, which I assume Ill never get. THE WORST customer service i have ever had the misfortune to encounter. Terrible service. Save your money, go elsewhere. The only area of improvement I can think of would be ensuring there is enough roll in the spin room to wipe down our bikes afterwards instead of having to hunt for some in the gym floor. trugym customer service. After a few weeks of this i started to get upset. I contacted them several times by phone and email, to no avail, so eventually paid 5 for duplicate bank statements to prove the removal of my money and went to the gym to sort it out. Your experience matters. God forbid you request to leave is apparently impossible! 2/ showers to cold to use from November to February3/ Inappropriate and vile language rap music on in the gym on several occasion to which I had to ask for it to be turned off as its offensive 5/ Not feeling safe with some of the young males in the pool/ steam room and suffering abuse from them. Probably because I sent it in so long ago and it shows their processing times are embarrassing. Friendly staff. Very shocking, and it looks like I'm one of many many cases. Staff were non empathetic and unhelpful following the incident. The room upstairs has old rusty floorboards and a disgusting air con system that is black covered in dust and dirt. They put on load music then procede to shout over it. Join the 268 people who've already contributed. I email head office never got a reply. Other centers couldnt help and ahead Office have ignored my emails and email forwarded from managers at other centres. I've been emailing the headquarters with no response for 2 weeks and there's ZERO guidance on their website or online for who to contact (other than your local gym) or how. Huddersfield gym- horrible service, old gym equipment. Join the 266 people who've already contributed. The gym did not respond to my complaint. I complained because the Les Mills class I was attending was run by an instructor who admitted he had not done Les Mills update training for at least 2 years (it is required twice a year!) We use cookies to ensure that we give you the best experience on our website. This seems to be the case for all former members not just me. How many stars would you give TruGym? In good faith I paid to join up to Gillingham new trugym back in October 2014, it was advertised to be opening early November 2014. Absolutely shocking customer service. Your experience matters. So far, an excellent option for a gym considering the membership prices are cheap. Our friendly staff are always on hand, whether it be advice with training, or to talk about your membership - we're here to help. Anyone can write a Trustpilot review. Awful!!! They informed me of a 30 day notice period and promised me they actually will cancel my membership now. Not all members have access to phones/tablets perhaps a notice board with weekly timetable of classes blown up big for members to view prior to booking classes would be useful.Details of personal trainer would be advantageous.Thanks, All round very happy with Trugym but it does get quite busy and think it could do with some expansion. Not sit there and eat cakes.Ridicules customer service overall. Members are then promised refunds on annual contacts which haven't materialised and monthly payments have continued to be taken after the branches have shut. They want you to sign up to a 12 month contract with the promise you can freeze free of charge. Bring back Les Mills Body Combat please! I went a few times a week and they were welcoming and a great bunch of people. He failed to take any responsibility, stating that it was Harlands that needed to sort it out. Poor customer service and conflicting information provided by staff! If however, you are looking for somewhere open early to late that has a lot of gym equipment, classes, spin and friendly staff for less than 5 a week then this is your place.The only minus for me personally is that they close at 8pm at the weekends. No matter how many times I try to contact them I never get a response. Broken equipment takes a long time to be repaired. Needs upgrading but brilliant staffThe gym equipment needs upgrading and steam sauna not in use for long time therefore it needs attention.Ewelina member of staff brilliant friendly helpful ,knowledgeable.She made me feel very comfortable.She should definitely be promoted as she got the right attitude for the job. Joined over a year ago, Didn't know that if you choose for 12 months membership its continues without warning to charge you automatically after 12months is up, small print is always lost out on and how many times does someone remember to read that in a year, to not know they continue to charge even after 12 months. Companies can ask for reviews via automatic invitations. Weights are all over the place. All exercise bikes not working, along with many treadmills and crosstrainers out of order for weeks. This company doesnt care about its members, its purely about money for these people. I prefer to go in before work so at 6am and then use the sauna and steam room. DEFINITELY AVOID TruGym and Harlands. For example, you can easily set up automatic payments, so you're never late. A positive and social environment to train and meet people. These companies sure know how to work the direct debit magic to help themselves and rip of people. Here are 8 tips for writing great reviews. TruGym is filled with good equipment and friendly staff. Totally disgusted with the service offered with no thought or effort of building a customer relationship. Very clean and covid compliant. The facilities are fantastic and the variety of classes included in the price makes it well worth the money the staff are always so friendly, helpful and encouraging when you need it the most. There should be staff that keep it neat and tidy, and there are never any connection clips on the multigyms. Companies can ask for reviews via automatic invitations. Absolutely flabbergasted of the audacity and attitude she had with me. But no way to resolve it. Again, please accept our apologies and we hope to get this rectified as quickly as possible.Thanks, The truGym Team. All rights reserved. Absolutely flabbergasted of the audacity and attitude she had with me. we were never told about it and there are no signs of cctv anywhere to warn us. I also send two emails through to them and I never even received an acknowledgement let along a response. A great selection of cardio, strength, resistance and functional equipment to suit all ability levels. I choose at this time to cancel our memberships and truGym continued to take money from my account. The staff and instructors are lovely and always happy to help. CON's / The gym is a mess! It wasn't until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had 'Permanently Closed'. We also ensure all reviews are published without moderation. why would you not notify any body ? Joined the gym, but after a few visits I realised that it wasn't as good as I had hoped, the kit was very worn and in some cases bits were missing, the staff were ok, the atmosphere wasn't as good as some other Gyms I had been to. Your experience matters. | Read 101-120 Reviews out of 258 As the face of the organization, the customer service team is instrumental in building and maintaining that reputation. Absolute disgrace of a place rude obese staff. We use dedicated people and clever technology to safeguard our platform. But the other equipment makes up for it. BUILD A PERFECT RESUME. Complaining to TruGym is difficult. Join the 261 people who've already contributed. The gym itself , there is a broken window that has been broken for months and still not fixed the equipment has been there before the company took over which is about 6 years so machines are more than 10 years old . Sure the only reason I went with this gym was because its cheap but Im now paying 40 a month for it!! Hi,There are no induction classes for new joiners on weekends. Your experience matters. The classes are great, but tend to be morning or tea/time evening, and not much early afternoon when I'm free.Overall I'm very happy with trugym! They offer classes which I have found very useful for my weight loss. There were a lot of guys when we went waiting outside. as a regular memeber of this gym i feel it as it is my responsibility. Suggested companies are based on peoples browsing tendencies. Save your money, go elsewhere. Join the 248 people who've already contributed. Your experience matters. The toilets are extremely dirty as well as the showers. I booked a class and turned up- my first ever time there, only to be told I got it wrongI have a confirmation email for the correct time and date that I arrived onturns out they had cancelled or moved the session - nice of someone to let me know. This gym is disgraceful closed on the the day no warning, staff left with no jobs with no notice and members ripped off stay well away disgusting. Suggested companies are based on peoples browsing tendencies. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. When the pool isn't packed out with kids' lessons or totally closed off for Aqua Swim, it is a free-for-all in the pool - There is no lane discipline whatsoever, young teenage boys messing around throwing each other into the pool and balancing on each other whilst bashing into people who just want to swim. beyond me , they have sullied their name. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. The gym itself is great value for money and I don't actually have a problem with the gym or the staff. | Read 41-60 Reviews out of 258 Contact your local truGym via our online contact form. Variety of machines,locker rooms are always clean and tidy,Staff are polite and helpful when needed. Honestly I advise anyone not to got to this garbage gym as they just want to ripe you off. I am a paying customer at the Thorpe-Bay branch and asked if my wife could try out the gym as she was interested, they said no we can only show you around. Lots of the equipment is shabby and in need of replacement and faults arent always identified by staff. In reality this was my experience. I was asked if Id like to suspend or cancel my membership. On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. This gym offers friendly staff with excellent personal trainers. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Great equipment and when broken is fixed quickly. Submit an enquiry or refer a friend to truGym today! Poorly managed, as I hardly see any staff attending to stray weights left behind by users or instructing users to put their weights back after use. I would think twice if you were thinking of joining, I feel like they just want your money and really don't care too much about the customer. | Read 21-40 Reviews out of 264 Our gyms come with either a sauna or steam room (some have both!) The changing rooms are filled with lockers and very clean - there is a cleaner in there every night i go in. On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. False advertising! However, you are likely to be ignored. TWO WEEKS go by and nothing. Join the 258 people who've already contributed. Here are 8 tips for writing great reviews. Very clean with a good atmosphere and equiptment maintained to high levels. Any ex-members who have been caught up in this may be able to initiate a chargeback from their bank. Avoid. Ive been at this gym for nearly 2 years. Awful showers. After I produced the evidence that I collected about the instructor, the gym have eventually cancelled the contract. Staff are brilliant and very helpful. Your cars are not safe! 4/ Told on joining in November I could freeze my membership free of charge for the summer. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. WARNING Do not go to this gymThis gym has cameras ladies who attend this gym A warning to let you know that there are cameras all over the gymWhich are watched 24/7 by men and women while you are exercising from there phone app and office I have witnessed Maintenance men go in to the office were the screen of the cameras are They can watch you while you are uncovered Especially those ladies who cover there bodies and wear abayas and niqabs Disgrace-full Kirsty is useless she wont help you shes never fore fills her role as a manager As shes never there We wasnt even told there will be cameras As a customer you have a right to know there will be cameras LADIES CANCEL YOUR MEMBERSHIPS. Informed them that I was moving house and therefore cancelling my membership. Companies can ask for reviews via automatic invitations. For businesses Categories Blog. Here are 11 ways to become an excellent customer service professional: 1. I've asked for head office details and the staff tell me they don't know it. I am very disappointed that you have emailed me as a new member. Good equipment. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Find out how we combat fake reviews. It is quite literally impossible to make a complaint or voice any issue and actually receive a response from this terrible company!! I bought a membership 4 years ago. Also, water little bit too cold sometimes. Once my payment went through I got an email saying that they are closed. !What a disgrace. We use dedicated people and clever technology to safeguard our platform. I wouldn't approach them as they're working with people when I see them.There is never a queue for equipment apart from the floor mat area. Please bear in mind that was at 18:30 in the evening and I only wanted to try for an hour. Anyway, the gym dirty, the showers smell sickening, the cleaners are rude AF and the machines are broken. Please look at the clientele, they aren't an average age of 18, I am 62 my friend is 72 and we have a lot of people in that age group. Good day, I have just renewed my contract after 15 months. Good luck TruGym you are going to need it! Top gym with great facilities and friendly staff that are always willing to provide support and advice. Not only would this make their car park look busy, it would attract more customers, but for the most of the time it is empty and no wonder. This is when we could get in the pool from February.