All kinds of mismatches or incorrect inputs can also lead to Microsoft saying that the user does not exist, even if it actually does, or at least it did at some point in time. Choose from the options provided on why you need a password reset, then click Next."},"image":{"@type":"ImageObject","url":"https://cdn.windowsreport.com/wp-content/uploads/2019/09/Reset-Microsoft-Account-Password-Online.png","width":600,"height":372}},{"@type":"HowToStep","url":"https://windowsreport.com/fix-user-id-does-not-exist/#rm-how-to-block_63b3ee5553db8-","itemListElement":{"@type":"HowToDirection","text":"3. Then click on "Enable.". {"@context":"https://schema.org/","@type":"HowTo","step":[{"@type":"HowToStep","url":"https://windowsreport.com/fix-user-id-does-not-exist/#rm-how-to-block_63b3ee5553db8-","itemListElement":{"@type":"HowToDirection","text":"Visit the Reset your password webpage."}},{"@type":"HowToStep","url":"https://windowsreport.com/fix-user-id-does-not-exist/#rm-how-to-block_63b3ee5553db8-","itemListElement":{"@type":"HowToDirection","text":"2. We won't spam you. Amazingly both messages are right but not well worded. If this situation arises, use the primary User ID instead of the additional address. She has been the MiniTool editor since she was graduated from university. Try to work out what type of login Microsoft is expecting (work/school or personal), knowing that should explain the original error message and, hopefully, point to a solution. Youre trying to login and get an error like this: That Microsoft account doesnt exist. If it appears that this account does not exist with Microsoft, you will need to do an account recovery with Microsoft. With the advent of a business choosing to more communications bases online, it helps to improve security and manage devices on the network. In that case, it could mean issues with the account network or security prompts that restrict access to your account that has been assigned with this error code by Microsoft. It says my account doesn't exist, WHILE I AM LOGGED INTO IT. In this case, I would like to suggest you to log into Office.com with the corresponding account by using browser, and check if it can be accessed correctly. How can a Microsoft account login (email address) both exist and not exist at the same time? If you are signed in with your Work or School account, and dont have a license assigned, contact your Microsoft 365 Administrator to get a license assigned. Clear browser cached data on Microsoft Edge. I'm just trying to play some minecraft. You only need to follow the steps carefully, and you should be able to sign in to your account again. This is extremely frustrating. No account? Enter a different account or get a new one. If you have Microsoft 365 for Business Basic, you wont have any Office applications to install. I reinstalled the computer, created a local user named "admin", and now, from that account, I'm trying to add another account by going to Settings -> Family & other people -> Add someone else to this PC, where I enter the Office 365 email address as the email address of new user, only to be greeted by this: It looks like this isn't a Microsoft account. Suppose you are in a situation where you receive the error of your account not existing when you know your account exists. For the question by Ramhound see. If you are prompted for a product key, see Where to enter your Office product key. Instruction to join Azure AD after Windows is already installed are at, Windows 10 doesn't recognize a Microsoft account, docs.microsoft.com/en-us/azure/active-directory/user-help/, How Intuit democratizes AI development across teams through reusability. It also used to be possible not to connect to the internet and directly create a local account but that doesn't seem possible anymore, at least in Windows 11. Saajid Gangat has been a researcher and content writer at Business Tech Planet since 2021. If you're using Office 365 Business or Enterprise, those revolve around Azure AD accounts, often called organisational accounts or "Work or School account" in prompts. Time-saving software and hardware expertise that helps 200M users yearly. If it gets delivered without any error, then the account still exists, and the steps provided above should be followed to fix the user does not exist error. A Microsoft Account (sometimes called MSA in the documentation) is a personal, consumer account. If your device has not been enrolled on the network, your account will be part of a policy that prevents access to devices outside the organization. Check if closed. Feel free to let us know the solution that helped you fix this issue in the comments below. If by any chance, the email address in question has been swapped with a new one, the original email address then becomes an Alias. Portal.office.com is for work/school email Login.live.com is for personal Microsoft accounts Login.microsoft.com works for both. From there, check to see if your device is enabled. We hired a new employee and I CANNOT ADD THE EMPLOYEE LOGIN TO THE HOSTS!?!? It definitely is an Office 365 account that was being used to log in in the previous computer. Tip:Ifthe verification code didnt arrive, readTroubleshooting verification code issues. Enter a different account or get a new one." You can unsubscribe at any time, of course. Fix PC issues and remove viruses now in 3 easy steps: prevents you from accessing any Microsoft service, deleted your Microsoft account permanently, Fix Error Code 135011: Your Organization has Disabled This Device, Cant Remove a Device From Microsoft Account: 4 Fixes. Super User is a question and answer site for computer enthusiasts and power users. Now click on "Azure Active directory" you may need to click on "Show all.". What do I do? It is possible sometimes that, the account name was misspelled. "+String(e)+r);return new Intl.NumberFormat('en-US').format(Math.round(569086*a+n))}var rng=document.querySelector("#restoro-downloads");rng.innerHTML=gennr();rng.removeAttribute("id");var restoroDownloadLink=document.querySelector("#restoro-download-link"),restoroDownloadArrow=document.querySelector(".restoro-download-arrow"),restoroCloseArrow=document.querySelector("#close-restoro-download-arrow");if(window.navigator.vendor=="Google Inc."){restoroDownloadLink.addEventListener("click",function(){setTimeout(function(){restoroDownloadArrow.style.display="flex"},500),restoroCloseArrow.addEventListener("click",function(){restoroDownloadArrow.style.display="none"})});}. New Member. If you try to login with an email setup for either type of account, the user might be asked which account you want to use. Windows 10 comes with a feature that allows you to do a factory reset losing all files. If you arent an admin, see How do I find my Microsoft 365 admin? But, I get a message saying "The Microsoft account doesn't exist. @LukePuplett: by triggering a re-install of Window. At the time of writing this is an option presented as a blue link on another window that's presented when you try to add a workplace user, I think. We'll ask where you'd like to get yourverification code and selectNext. Minimising the environmental effects of my dyson brain. Look up your username using your security contact phone number or email address. Alias account; Mistyped Email address; Deleted account; 1] The person is logging in using an Alias. More info about Internet Explorer and Microsoft Edge, How to remove Office license files on a Mac, Microsoft Support and Recovery Assistant (SaRA) to reset the Microsoft 365 activation state, Reset Microsoft 365 Apps for enterprise activation state. Type the requested information and selectSend code. Maybe this helps. We only have 5 hosts so a domain seemed overkill. "That Microsoft account doesn't exist. To check if the account is still active, visit the Live, Outlook, and Hotmail web pages depending on the type of Microsoft account that you used, and try logging in with the associated username and password. I've had this Minecraft account for a very long time, but for some strange reason it doesn't work. Create one! And no, I am not going to spend hours first trying this ridiculous fix, then that, than another. My biggest qualm with this entire issue is that I cannot for the life of me get a hold of someone from Microsoft to even talk to about it. Hence, logging in with the affected account (Alias) will trigger the user ID error. See, Step 2: Check products or services where you used your Microsoft account. To access this form, the user must be signed in with a Microsoft account. If there is no doubt as to using the right details and sign in remains impossible, then a reset is what should come next. If not, select the checkbox next to the device. Its quite possible for someone to use the same email address as both a work and personal Microsoft account. Otherwise, choose another username. Avoid attempting to log in with an Alias. Usually this error appears because of a simple typo. From an existing and active e-mail address, send an email to the user ID in question to see if it will bounce back (mailer-daemon) or get delivered. And we need to confirm with you that whether there is a prompt to let you select work or school account or Microsoft account when logging in. Anyway, the shortcut to making a local login is to use Shift-F10 to get to the command prompt and there issue an ipconfig /release which will disconnect the device from the network. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Here are three major reasons apart from the probability of the account id doesnt exist. I have the same problem. Ok. "}}],"name":"","description":"A Microsoft account reset will most times be required but before that, check to ensure that Caps Lock is off because passwords are generally case-sensitive. I have dealt with this before. It looks like theres already an account with [emailprotected]????.com. Fill out all required fields. Business Tech Planet is compensated for referring traffic and business to these companies. How did you reverse your original choice? My answer is to jettison Microsoft for something that works. Check out the latest Community Blog from the community! We needed to join to the domain, first. If you have forgotten your username, or you get a message from Microsoft that says that account doesn't exist, use our automated self-help to help you recover your username, and connect you to a support agent if necessary. It says my account does not exist. When I sign in with Mojang it says that I have migrated my Mojang account over to microsoft, but when I try to sign in through microsoft it says my account doesn't exist. There you have all the information needed to fix the Microsoft account doesnt exist issue on your PC. Select your name and profile picture or icon at the top. So, you might need to create a new Microsoft account. Some PC issues are hard to tackle, especially when it comes to corrupted repositories or missing Windows files. Additionally, an Xbox Gamertag cannot be used to sign in to a Microsoft account. The error message isnt complete, wed like to see better explanations like this: It looks like theres already a work/school Microsoft account, It looks like theres already a personal Microsoft account. 1. Instead of being able to set up a computer out of the box with our Microsoft 365 account for work, the system makes us sign in with a MICROSOFT account, which is totally different. How you resolve signing into your Microsoft accountdepends on the type of issue preventing you from signing in. Why is there a voltage on my HDMI and coaxial cables? Using an account name from a different kind of account such as an Xbox, Work, or School account may trigger the user ID error. Business Tech Planet is owned and operated by M&D Digital Limited, company number 12657448. Business Tech Planet is a participant in affiliate advertising programs designed to provide a means for sites to earn advertising fees by advertising and linking to affiliated sites. Are there tables of wastage rates for different fruit and veg? I was having issues accessing my work/school account in the Calendar app on Windows 10. Tip: This option won't work if you don't have security info set up on your account or if you can no longer access that security info. You will have to use the original account id. Sign in with your Microsoft account and password. When signing in to outlook.com via the permissions prompt the prompt shows the user doesn't exist. Date: April 2, 2021Tags: Microsoft Account. Head over to Accounts, then Email & accounts. Please help. If there is no doubt as to using the right details and sign in remains impossible, then a reset is what should come next. Microsoft will permanently delete any account which has not been active for the past 2 years. I had deactivated all possible Settings in Privacy settings. If you are trying to activate on a Mac, see How to remove Office license files on a Mac. Microsoft doesnt explain that difference very well, or at all. Keep up to date with current events and community announcements in the Power Automate community. When you try to activate Microsoft 365 apps, you might encounter the following error: That Microsoft account doesnt exist. SelectReset password below.Reset password. Knowing that hidden secret of Microsoft accounts, lets look at those strange error messages. Enter a different account or get a new one". Hi, I am trying to register for AZ-900 exam. The services that require the use of this ID include OneDrive, Outlook.com, Xbox Live, and Skype. I have my phone number setup in my account, so instead of email, I used my phone number. For manual steps or more information, see Reset Microsoft 365 Apps for enterprise activation state. I am having trouble scheduling an exam for MD-100. Why are Suriname, Belize, and Guinea-Bissau classified as "Small Island Developing States"? To create a new account, head to Microsofts Signup Page and choose a new account name. What Is the Difference Between 'Man' And 'Son of Man' in Num 23:19? This is a common error among Microsoft users encountering the error under consideration. Every systematic "solution" they come up with is absolutely useless and then leads me to a point where is says my problem is worthy of contacting a Microsoft employee. Enter a different account or get a new one" when opening outlook through Power Automate. These login loops can happen in software or on Microsofts web site in many different locations. The moment I removed the personal account from her profile, her login (with a work account, @workdomain.com) worked; error gone. Restart the device, and install from https://portal.office.com/account to get the correct version. If your Microsoft account doesn't exist but it does, you might be permanently locked out. Did this under Settings gear, Accounts, My Info. Sign In. When i got to the part when it asks me to sign into my Microsoft Account, I try to sign in & it says that my account doesn't exist. How to fix and overcome the That Microsoft account doesnt exist error: Above are some of the methods you can use to help resolve the issue of the Microsoft account doesnt exist your cached data can sometimes interfere with current activities on your site and overwrite specific scripts that you may require when logging into your Microsoft account. Microsoft | Login. This is also happening to me. A user had this problem (situation description follows) and what worked for me was to remove her secondary/personal, @harsh.com .com account (which was created when the laptop, a consumer model purchased at a big box store, required a Microsoft account to perform initial setup). Now, provided your account is still there and no limits have been placed on it, you should be able to log in to your account successfully. Copyright Windows Report 2023. That's because the email exists in Gmail, but as the account no longer exists in Microsoft, your account must probably have been compromised. How to Generate Art from Text Using Simplified AI Art Generator? When you do that, it will not be a problem anymore.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'thewindowsclub_com-medrectangle-4','ezslot_1',815,'0','0'])};__ez_fad_position('div-gpt-ad-thewindowsclub_com-medrectangle-4-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'thewindowsclub_com-medrectangle-4','ezslot_2',815,'0','1'])};__ez_fad_position('div-gpt-ad-thewindowsclub_com-medrectangle-4-0_1');.medrectangle-4-multi-815{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:50px;padding:0;text-align:center!important}. I'm setting up a computer and the main user is going to log in using Microsoft credentials (it's an Office 365 account). If you choose the get a new one or other option to make a Microsoft account, chances are youll get this confounding error. I set mine up some time ago, personally, with my aol account. I used that email account to create this post. Many are left puzzled and wondering about the meaning of the user does not exist error: why does it say my email doesnt exist or why is my Microsoft account not recognised? Specific Office networks may not allow access to accounts from unmanaged or unenrolled devices; read through to see how you can enroll your device and resolve the error of That Microsoft account doesnt exist.. The thing just stops you cold until you satisfy it with a MICROSOFT account, but it won't tell you what a Microsoft account even is. You may be mistyping the email address. It was not necessary and just interfered with her sign-in under her work account. This was confusing as my boss was able to login using his AAD account because his just happens to also be a proper Microsoft Account. The common error is accompanied by a message that reads: That Microsoft account doesnt exist. Clear the cached data to refresh the login portal using the below steps. By clicking Post Your Answer, you agree to our terms of service, privacy policy and cookie policy. There are various factors that can cause the Microsoft account doesnt exist issue. Everyday Backups - protecting your documents, photos and personal info, Solving Theres already an account Microsoft login problem, Deleting Microsoft accounts gets man two years jail, Rainbow gradient or effect in Office, Word or PowerPoint, Make a transparent shape to mask a photo in Word, PowerPoint and more, Transparency Color problem and fix for Microsoft Office, Beware OneNote .one files as virus carriers. I cannot believe the idiocy of this design. I used to be able to create an account in the organization's Office365 Admin page for a user and then immediately login into a new PC that I'm preparing for that user and configure it. We hope you have learned how to overcome the That Microsoft account doesnt exist error without much issue; if there are still areas of concern or you need more guidance, simply drop a comment, and we will be happy to assist. I've also tried an O365 works account I have after . Trying to login to Microsoft can get into a strange loop being told "there's already an account" but then "That Microsoft account doesn't exist." for the same address! These computers were set up for organization and the one I re-installed I set it up for personal use. If a law is new but its interpretation is vague, can the courts directly ask the drafters the intent and official interpretation of their law? please note that Outlook is for the free accounts like hotmail.com and Office365 are for business. For Windows devices, try the following troubleshooting methods. Move on to the next step:Step 2: Check products or services where you used your Microsoft account. Situation: user was signed into the PC with a local user account, created separately from the original @harsh.com .com account, and signed in to M365 w/Microsoft account, but somehow the pesky @harsh.com .com account was present, too. Key Takeaways 4. Note: Before requesting a password reset, the user ID must have been confirmed to exist by the steps mentioned earlier. A Microsoft subscriber may be prompted to try a different email address or register a new one and try again. Here at Business Tech Planet, we're really passionate about making tech make sense. So, lets see what can possibly trigger the issue. I have the same problem. Similarly, if you are unable to sign in to Windows 10 with your Microsoft account, check our detailed guide to get to the root of the problem. Copyright Windows Report 2023. When I try to sign in https://login.live.com I get "That Microsoft account doesn't exist. When a user does not exist, Caps Lock and defective keys shouldn't be overlooked. Microsoft apparently expects their customers to understand the distinction by mental telepathy! It is helpful if you do not have a good-looking email ID, and want to use it for professional work. Trying to login to Microsoft can get into a strange loop being told theres already an account but then That Microsoft account doesnt exist. for the same address! Windows 11 Stuck On Just A Moment: 3 Quick Fixes, 7 Easy Fixes to User Does not Exist [Microsoft, Outlook], unable to sign in to Windows 10 with your Microsoft account. To learn more, see our tips on writing great answers.