If you do not receive your tickets in time for your event, StubHub will attempt to issue you replacement tickets. Concert was postponed to October and was just canceled. Just bought tickets. StubHub changed its fine print on March 25, offering most customers just a credit.That was the only option given to both Cormier and Brown even though both events, the Bon Jovi Tour and the "Les Miserables" dates in Boston were officially canceled. Receive a coupon for 120 percent of your original purchase*. This is the worst service I have ever are ticketes but are tickets were NO good. I WANT MY MONEY BACK!!!! "These consumers made a deal with StubHub," he said. Fans outside of North America are defaulted to a refund. Bought Feb 2020 for June 2020 show which has been rescheduled for September 2021. I called ticket master and all the floor seats were sold out!! What are you going to do to help your customers? StubHub is taking a lot heat over the policy. I have been attempting to contact you several times regarding ticket order #553613638. They only let a few more people in until they actually closed all the doors. Stubhub stole $770 from. Initially the event was postponed however now has been cancelled with refunds being given and the venue changed requiring repurchase of new tickets. You will receive an email with instructions on how to receive your refund. Due to the exceptional circumstances the music and sport industries are currently facing, some refunds may take a little longer than normal to process. When I got to the venue my tickets were no longer accessible. Otherwise you will receive a voucher for 120% of your purchase price. I notified a chat type person immediately to tell her I made a mistake. Also, awfully bold of them to assume I would want to purchase through them again. A spokesperson for Massachusetts Attorney General Maura Healey says her office has received about 100 complaints from residents regarding StubHub's policy change. StubHub is a global marketplace and our policies vary by region, in line with local guidance. They assured me that the event I was trying to go to was popular and that I had a high chance of reselling but the most they would be able to for me was waive the sellers fee. What does "100% guaranteed" mean these days? The Stubhub Refunds by Email Another way you might reach the company is by sending them an email. I don't even have an account, never purchased tickets but some thief stole my card info. Too late to purchase decent seats. I purchased a Citi field parking pass for Mets opening day. Thanks to the nightmare known as the COVID-19 pandemic, StubHub faces a rather existential problem. Use of this website signifies your agreement to our. I will never use Stub Hub again. Congratulations, Stubhub. It was for a special occasion. StubHub countered that criticism with its contention that it was simply impossible to provide cash refunds due to the volume of money involved, and the need to claw back payments from ticket sellers on their platform who had already been paid out for the events that were subsequently cancelled. My tickets were not provided by the seller and I my order was cancelled by stubhub hours before my planned event. Now they are saying they will give us a coupon for events canceled. Remember to provide us with valuable feedback. Are we able to get refunds for Coachella tickets since they are now cancelling the April 2021 dates? Stubhub sucks! 2023, Hearst Television Inc. on behalf of WCVB-TV. StubHub has made a U-turn on the no-refund policy it adopted in March 2020 and is offering ticket holders cash refunds for tickets to events that were cancelled due to the COVID-19 pandemic. We lost the concert for that. hey piget2008 if its for the U2 event, stubhub is offering refund if you send the tix back just email [emailprotected] saying you want a refund, if its not for this event they offer one time exceptions of store credit, ONLY if youve never had one before because its a ONE TIME EXCEPTION, this is for ppl that buy wrong tix on accident of want different tix or cannot attend the event, and another thing sellers of doing business. This rep, Jamie, was very rude speak with her supervisor because I was wanting to get a refund now so I could figure another supervisor. I have made a legitimate purchase recently which has cost me over $1075.00 AUS. I will NEVER use stubhub again! Healey's spokesperson told us the issue is on her radar and anyone affected should file a complaint with her office. In Stubhub's response to coronavirus-related cancellations, (updated on April 10) the company is offering customers a coupon for 120 percent of their original order if their event has been. 5 days later after i printed the tickets and submitted payment, the seller can change his or her mind at anytime? On Friday, news broke that the full-refund option would no longer be available for StubHub ticketholders. Customers who purchased tickets before a March 25, 2020 StubHub policy change, and had their events canceled, can receive full refunds of the amounts they paid for their tickets or keep their . We were so excited to go together and experience this momentous event! Horrible company. All of our tickets were void, fakes, frauds. StubHub won't refund my money. StubHub, which was recently acquired by Viagogo, another secondary ticketing marketplace, for $4 billion, declined to comment on the lawsuit against it. Customer service will only take calls for ppl with event in the next 24 hours. We will process the refund to your original payment method within 5 days. We appreciate the patience of our customers, partners and regulators as we worked toward providing that choice, and we appreciate the ongoing dialogue with the states as we worked to formalize the actions StubHub voluntarily took beginning in May 2021 through this multi-state agreement.. Hi, @Fatsuma! On Feb. 26, StubHub's general counsel was hailing the company's . This is the most crooked company I've ever dealt with. The game has been changed to Sunday 27th August and we are simply no longer in the UK. also the card I used to buy them I no longer have. Set your price or use our recommended price and tap List tickets. And if you work in corporate you know that everyone has a boss except the CEO. ""You can't change the rules midstream," said Edgar Dworsky of Consumerworld.org. Explain your scenario, and provide any applicable evidence. It is taking Stubhub about 120 days to process refunds. Saatva Mattress Review: Our Pick for the Best Overall Bed of 2023, We Found 12 Cute Planters and Flower Pots That Cost Less Than $25, Here's Where to Watch and Stream Marvel's 'Ant Man and the Wasp: Quantumania' Online. Last Updated on June 24, 2020 by Dave Clark When both men bought their tickets in January, StubHub's "FanProtect" guarantee promised full refunds if their events were canceled. Now I'm done with them. What is your rescheduled or postponed event policy? In a March 30message to the ticket buying community, StubHub president Sukhinder Singh Cassidy explained the policy change. Site says venue will honor original ticket but when i click on view tickets nothing there! Is Beyonces Tour Another Dynamic Ticket Price Mess? Never use stubhub again. Unconscionable Money grabbers. Next time I am going to use a credit card gift card to secure my account so that they can't behave this way. If I had purchased elsewhere I would have received a full refund! Putting the money back in StubHub's money-back guarantee. Rumors that you are ignoring customers are going around, and from what I have tried to contact you are proving them true. StubHub has agreed to settle a complaint filed Tuesday by AG Yost in Franklin County Common Pleas Court. to see the game on TV? THESE PEOPLE ARE ENTITLED TO THEIR MONEY BACK. I don't think it's fair that you hold our money like that and can only offer us the option to sell!! I immediately initiated a chat with a StubHub rep online who told me that there was no refund policy and I would have to resell my tickets but that she would be able to waive the reselling fees. I'm upset at this it's fraud, Just want your attention. Not only did it ruin our night, but it also cost us a lot of money for nothing! Thats interesting right after covid first happened this was the email I got saying dont worry I would get a full refund. However you may visit Settings to provide a controlled consent. When I received it, I immediately saw that the parking start time would not allow me enough time to get to and see the full event. hey piget2008 if its for the U2 event, stubhub is offering refund if you send the tix back just email, Complete StubHub customer service contact information. My mother accidentally bought seats for a concert at an out of state venue, which is a common mistake. Note that Stubhub is only offering cash refunds in 14 states - CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN - otherwise they are just offering credit vouchers for 120% of purchase price. I have made a legitimate purchase recently which has cost me over $1075.00 AUS. StubHub claims it is still offering refunds in states where it is required to by law but did not provide a list. I want a full refund as we lost jobs and need that money. It is taking Stubhub about 120 days to process refunds. Changes after the pandemic began instead gave customers credits equal to 120% of their purchases. asks for a code, which i put in, says incorrect code(which came from them). However, if it's not in your name you can't get this done. Don't take NO for an answer! You also have the option to opt-out of these cookies. I have been attempting to contact you several times regarding ticket order #553613638. I don't have "proof" because stub hub transferred these tickets and took my access away from them. Email is another option for requesting a refund. What if I never got either? Earlier this week, StubHub announced a change in its ticket policies during the COVID-19 pandemic and informed customers that cancelled events are now eligible to receive a voucher, rather than a refund. Is Beyonces Tour Another Dynamic Ticket Price Mess? Select the ticket group you'd like to sell. StubHub made me paid $600+ for 2 tickets of Australian Open Women's finals. Obviously the concert was canceled and I would like my money refunded. They take your money for tickets they don't even have yet and promise to deliver the day before the show - in my case 6 months away! At the same time, buyers expect immediate refunds. "We were only allowed 120 percent credit toward future concerts, not refunds. This cookie is used for the website live chat box to function properly. Refund peoples money. European Politicians Call For Investigation Of Ticketmaster, Live Nation Argues Taylor Swift Lawsuits Must Be Arbitrated, KISS Announce Final Shows on End of the Road Tour, Event Ticketing Resources For Secondary and Primary, StubHub Settles Multi-State Lawsuit Over COVID Refund Policy Changes, payout of close to $20 million in refunds to more than 75,000 consumers, a statement published by StubHub following the settlements reads. The GnR concert was cancelled here in Canada and stub hub saying cash refunds up until May 31 2021 I only received the cancellation email on June 1 2021 from Ticket Mastersure hope I get my $665 bucks back. I WILL NEVER RECOMMEND THIS WEBSITE OR NEVER USE IT AGAIN!!! You will enter your community username and new password and done! They were for the correct date and time ? We bought 2 tickets 10days before a concert and the tickets arrived at our place, 2hours before the concert. Steve Brown #TheTwoSteves (@therealdesert) April 1, 2020. After the switch, you will enter the email address you use to access the community in order to reset your password. Hopefully the credit card company will stand up for me. I'm really disappointed by Stubhubs customer service and that they don't have a Order Cancellation or Refund Policy on their website. Stubhub does not accept returns and does not have a return policy. Well I spent over $400.00 on 2 Alabama football tickets and obviously this has been canceled and now they send me a email about a coupon. Apparently they have a flawed process where the seller can cancal the trnasaction even though the funds were already paid. Outside of the US and Canada, fans are defaulted to a refund. No Wonder I See Horrible Complaints. 4.6.2020. This cookie is used to recognize the visitors using live chat at different times inorder to optimize the chat-box functionality. How would you feel if you sold tickets to someone an hour before the event and then 10 mins later, they cancel order? Don't do it! That's why they have a return policy. Is it still taking 120 days? never use them again. The cookie is used to store the user consent for the cookies in the category "Analytics". The parking pass was sent to me with in 5 mins. They explained to us the person who registered the wristband could show up to the event and claim they lost it. These cookies track visitors across websites and collect information to provide customized ads. You can resell your ticket using either an app or a PC. i am not interested in a credit that expires so therefore am requesting my full refund. Purchased 2 tickets to a college basketball game. Overcharged. I haven't seen anything yet like an e-mail or credit so I will see if I can find other info. Stubhub does not accept returns. Make the best possible case for yourself. The deal requires StubHub to: The consent agreement includes an injunction that requires StubHub to: Not to mention post the amount of the transaction to your credit card for tickets that for some unexplained reason are not available after you paid for them! So i grabbed 2 tickets ( I checked after they went on sale). Awful company that I hope fails soon. $868.64 is a lot of money especially now to just throw away. THE COMPANY EVEN REPEATED THAT PROMISE OF FULL REFUNDS IN IN EMAIL IN EARLY MARCH. I feel a big lawsuit brewing #stubhub pic.twitter.com/fa3gFUDx2d, Jared Rangel (@Jaredrangel) March 29, 2020, Back on the 12th of March, @StubHub had said they would give the option to refund money for events canceled. These cookies ensure basic functionalities and security features of the website, anonymously. We bought 2 tickets 10days before a concert and the tickets arrived at our place, 2hours before the concert. FRAUDULENT COMPANY!!!! This comes as the UKs Competition and Markets Authority (CMA) confirmed last month it proposes to accept a series of promises from the companies, which would include selling off all of StubHubs business outside North America. However, StubHub is not responsible for partial performances, line-up, time, or venue changes. Its really not fair to people whom purchased on this platform. These returns could mean so much to so many people, myself included, as to a difference as food or rent. April 1, 2020 September 15, 2021 I purchased tickets to the Olympic gymnastics trials in January 2020. If any of these tragic events occur, you will be eligible for a refund. I again attempted to cancel those tickets and again was told that I had to resell them in order to get my money back. The company even repeated that promise of full refunds in an email sent to Cormier in early March. He did not do that. How Can I Request a Refund for a StubHub Ticket? Ticketmaster seems like the way to go, cheaper prices, better return policy, easier to navigate, and overall a much better site. Earlier this week, StubHub announced a change in its ticket policies during the COVID-19 pandemic and informed customers that cancelled events are now eligible to receive a voucher, rather than a refund. I purchased tickets at the very last minute and got amazing seats. Even in there confirmation they say check your tickets to make sure they are the right ones but yet had nothing they will do if they sent the wrong ones. The cookies is used to store the user consent for the cookies in the category "Necessary". I am quite dissappointed. Ticketholders can opt to retain their credits, though StubHub will not provide refunds to anyone who bought a ticket after March 25 of last year if an event is cancelled. When I have sold in the past, I have had to successfully upload PDF copies of tickets before listing. On or about May 3, 2021, Defendant announced that it would provide Eligible I called customer service right away, but they denied a refund. I couldn't get a refund even though I had bought the tickets months in advance and asked for a refund hours later. There were several other people at the event that had the same problem. Called them and they said the venue had not marked those seats as obstructed. Shame On You. StubHub changed its fine print on March 25, offering most customers just a credit. But by the end of March, refunds were suddenly gone. Certainly they can see that my ticket barcode was not scanned somehow. I ordered the tickets less than an hour ago. The company blamed the difficulty of recouping from sellers during the pandemic. This cookie, set by Cloudflare, is used to support Cloudflare Bot Management. I purchased tickets to the Olympic gymnastics trials in January 2020. The app and the email both said is was going to be ready April 3rd, I waited all day April 3rd and no pass came, I even waited the morning of the game April 4th and never got the pass sent to me. So, Stubhub claims to be selling tickets identical to those from the event, but that's a lie. I have waited 18 months for The Rolling Stones to actually play and the drummer just died and they still haven't cancelled it so I can receive a refund and I cannot attend due to kidney transplant. Back in March 2020, StubHub abruptly announced that it would no longer refund consumers for events canceled as a result of the pandemic . Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. State law says it's a deceptive trade practice "to fail to perform any promises made to a buyer in connection with the refund.". StubHub cited a 2020 ruling by U.S. District Judge Dale Fischer of Los Angeles, who granted the company's motion to compel arbitration in a refund class action by people who bought tickets to . On Feb. 26, StubHubs general counsel was hailing the companysFanProtect program to Congress as the hallmark of our business and it is why we have earned the trust of fans around the globe. By March 12, StubHub was nudging consumers toward a coupon valued at 120 percent of the original purchase even whileacknowledging, Our policy is to provide a full refund with fees if an event is canceled. But by March 25, refunds were only provided to buyers where required by law as the 120 percent coupon became the default policy. Their tech team looking into it or b.) I purchased tickets to the Charger Raider game on June 20th, in the amount of $868.64 that was paid with a credit card. I tried cancelling the order and all I got was the "we're a marketplace, but you can resell your tickets" bull. We reached out to the company for an explanation on behalf of a half dozen Massachusetts customers who told us they've been wrongly denied their money back. Didn't find out until day before event. DO NOT let Stub Hub take advantage of you! My tickets were 100% real. I want to know what the point of the "protection plan" is that they have? >> PRETTY UNFAIR. I will never use StubHub again. We were able to register one wristband, but not the other. Stub hub fraud.. "You can't change the rules midstream," said Edgar Dworsky of Consumerworld.org. "If you have tickets to a show that is postponed, you will be able to select your refund . If you call Stubhub they insult you and treat you like crap. "I finally got a supervisor on the line and he said 'No. Also, a benefit of registration is that if you loose the wristband, or if it is damaged, the festival will replace. They cancelled the order, then then charged me $179 (which is double what the person paid) because they chose to purchase tickets for the people at twice the cost. Not certain how that happened but I think that the site was confusing and I didn't pay full attention. As a convenience to buyers, acting as an intermediary, weve historically made the decision to refund them for canceled events before collecting money from the sellers. They could not refund me nor give me the seats I wanted. F**ked up situation. About WSJ. I have been attempting to contact you several times regarding ticket order #553613638. See detailed StubHub customer service rankings, employee comments and much more from our sister site. (Not to be confused with a free alcohol section which would have been great). Anonymous cookie used to facilitate the 'PixelYourSite' plugin which manages our analytical services. I checked by calling Ticketmaster. You aren't supposed to dispute charges because you changed your mind. I'm being charged on sold tickets that were then refunded. Despite the unprecedented circumstances that led to mass cancellations of events last year, StubHub had a responsibility to abide by the terms of its own guarantee policy, said Maryland Attorney General Brian Frosh in a statement. GIVE ME MY MONEY. The 3 tickets totaled close to $600. and did I get a refund?!? while we were at work. In the last few weeks, 28,000+ events have been cancelled, postponed or rescheduled 23,000 in the US alone. I talked to a representative for over a half an hour and she was adamant that they were not stealing my money, funny to me that they have my money and I don't. i have tried to call several times but have been on hold >3 hours on 2 occasions. "In my case and others, it's the opposite." "Put it this way: they owe me $40,000, and. According to the complaint, StubHub has walked away from its longstanding "FanProtect" guarantee of cash refunds upon event cancellation. If yes then, in this case, you can resell your tickets on StubHub and offer someone else the opportunity to attend.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-leader-1','ezslot_4',164,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-leader-1-0'); In some cases, StubHub has a policy that protects buyers by requiring ticket vendors to refund money. You will enter your community username and new password and done! As I was waiting to get my ticked printed the cops were saying the show was sold out and for the remaining people to leave. In a settlement announced Wednesday, StubHub has agreed to honor the FanProtect Guarantee, as well as disclose any future modification to its refund policies and promptly process refund. Companies doing business in the state can have any policy they choose, but it must be disclosed and can't be altered after a transaction. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. The 4 tickets were then sold to 2 customers. UNDER STATE LAW, IT IS ACTUALLY ILLEGAL TO FAIL TO HONOR ANY PROMISES MADE IN CONNECTION WITH THE RETURN POLICY OR TO MISREPRESENT IT. From that StubHub wallet page you can request a refund instead of keeping the credit. Your email address will not be published. View complete StubHub Return Policy If you do not receive your tickets in time for your event, StubHub will attempt to issue you replacement tickets. They said if I disputed it with my CC company they'll cancel my account with them. >> THESE CONSUMERS MADE A DEAL WITH STUBHUB. As a marketplace, we act as an intermediary for buyers and sellers, StubHub said. YouTube sets this cookie to store the video preferences of the user using embedded YouTube video. Called for a refund and they won't give me one and the manager hung up on me. Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. If you want a refund, you have 30 days to request it starting from the announcement of the new show date. I bought tickets to a stadium show in San Francisco for Def Leppard and Motley Crue originally for July 19, 2020, then changed due to COVID to Sept 10 and then again to Sept 7. So you don't think it's possible the original buyer got refunded and we just don't know about it? After I purchased a ticket, they suddenly sent an email said that the ticket is no long available and I have to find another ticket. It also covers you if an event is cancelled or rescheduled, necessitating the purchase of new tickets.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-large-mobile-banner-1','ezslot_7',151,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-large-mobile-banner-1-0'); On StubHub, you have two options for reselling your ticket. I purchased tickets to an event that has been postponed twice the second time being indefinite. Have you made a mistake by purchasing an excessive number of tickets? This cookie is set by GDPR Cookie Consent plugin. Now StubHub is giving people a coupon worth 20% more than the value of the ticket. Simply go to your StubHub Wallet and click the 'Request cash refund' button on the appropriate credit. my bank says 10+ days to get a decision if they will return my money. follow the steps below. Hotels Using NFTs to Create a StubHub for Lodging Reservations - WSJ. When I called to get a refund, I was told my tickets were valid and they refused to give me a refund. The suit explains how StubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface. Weve also historically offered sellers more convenience by paying them for ticket sales on our platform before events actually happen. hey stubhub my plans have changed for the concert i was going to attend on the 23 of July its for the twenty one pilots concert in Inglewood on the forum, see i was scheduled for a day off at my job and unfortunately i have to work that day for unknown reasons if i can get my money back that would be fantastic or if i can change it to another concert for this week which is for The G-eazy& Logic concert this week on the forum on the 6th of July please understand i had no idea of this sudden change of plan please if i can just get my money back or change concerts please. This will now be our default option in Canada and in the US. After the show I looked on the theatre's website, then Ticketmaster, then 2 other companies ALL of which marked the seats I bought as obstructed. I WILL NEVER USE STUB HUB EVER AGAIN. The potential loss of revenue facing Live. StubHub will offer refunds for canceled events but not postponed events. I called the credit card company and the charges on the card had not even hit yet. In normal times, weve made the decision to refund buyers before collecting money from the seller to offer buyers more convenience. If you sell on Stubhub they will waive the sellers fee. The reaction was quick and decisive sports business reporter Darren Rovell referred to the policy as not only absurd (fans deserve their $ back), [but that] its unethical and likely illegal, in a tweet. "Under state law, it's actually illegal to fail to honor any promises made in connection with the return policy or to misrepresent it.