microsoft authenticator not sending notifications new phone

You must both delete the app from your old device AND tell Microsoft or your organization to forget and unregister the old device. Cloud and network security: Your passwords on the cloud are encrypted and decrypted only when they reach your device. Go toAdd Account, selectPersonal Microsoft Account, and then sign in using your username and password. Unfortunately I uninstalled old Microsoft Account app (that was perfectly working and where I always received the notifications) when I upgraded to MS Authenticator. did you restore from a backup of the accounts on it or go fully from scratch? May 31, 2022 . Q: Why does Authenticator allow you to approve a request without unlocking the device? - edited You can browse these log files in the app at any time to see the information being gathered. Please try the above suggestion and if there's any update, feel free to let us know. Check that your phone is not running any malware likearootkit for example. Problem is : When try to authenticate through Microsoft Authentication App i didn't get any Notification for approve or denied as it should be. All rights reserved. https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40, --please don't forget to upvote and Accept as answer if the reply is helpful--. Use fingerprint hardware. Therefore, having the phone and approving the request meets the criteria for the second step of verification. If you want to change setting for MFA for a work/school account, go to https://aka.ms/mfasetupand log in with your work account. Once youre signed in, you need to go to the Settings page and enable push notifications. For more info, see theBackup and recover account credentials with Authenticatorarticle. By moving to Safari, the whole sign-in process happens in a single app, allowing you to sign in to the app successfully. This really really helped me@Martin_Durecall I had to do it go to the Battery Optimizer settings, Select ALL Apps, and find the Authenticator + Google Authenticator apps which to my surprise were ON. Select Security info in the left menu or by using the link in the Security info pane. Then sign on with recovery account to do the restore. A push notification authentication is a notification that is sent to a users device in order to confirm their identity. Microsoft on Tuesday said it's planning to take on one of the biggest advantages Apple products have, introducing new interoperability features to make its Windows 11 software for PCs talk to iPhones in order to display notifications, send messages, and make and receive calls. Phone number is also correct. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake. Microsoft Authenticator will display a message if you need to do this. Used to make sure your phone number matches the number on record when you sign in with your personal Microsoft account for the first time. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. A: In order to use the Microsoft Authenticator App on Android for your work or school account, push notifications for the app must be enabled and Google Play Services and the Google Play Store must be downloaded and enabled. Answer. To switch your personal account over to notifications, you'll have to re-register your device with the account. This change only affects wearables, so you can still mirror Authenticator notifications from your phone to your wearable device. Take Screenshot by Tapping Back of iPhone, Pair Two Sets of AirPods With the Same iPhone, Download Files Using Safari on Your iPhone, Turn Your Computer Into a DLNA Media Server, Control All Your Smart Home Devices in One App. If you are still not able to add your account, please reach out to your admin. More info about Internet Explorer and Microsoft Edge. The app requires this permission to search for work or school Microsoft accounts on your phone and add them to the app for you. Heres what each permission level will mean for you: Allow while using the app: If you choose this option, youll be prompted to select two more options. A: Here's the full list of permissions that might be asked for, and how they're used by the app. The Authenticator app has been working flawlessly for a long time on my iPhone and Apple Watch, but lately it has completely stopped sending notifications and sometimes I have to manually sync to check for an authentication request. On the next screen, you can select onStop sync and remove all autofill data. The new feature, which Microsoft is calling Phone Link for iOS, will connect an iPhone and Windows 11 computer by Bluetooth radio, allowing "basic" support for calls, messages and app notifications. Do you try to delete accounts on Microsoft Thank you for writing to Microsoft Community Forums. To unlock their phone, they must sign in to their web app and receive three 2-digit codes. How do I set up my accounts in Authenticator again? However, Authenticator on your old phone contains the Gmail account xyz@gmail.com. If you are adding a work or school account for two-step verification, you can also visit mysignins.microsoft.com > Security Info > Add sign-in method > Authenticator App and complete the steps using the provided QR code in order to add your account. This setting can be turned on or off at any time. If you restart your phone, this permission ensures that you continue you receive notifications to verify your identity. Can you get notifications for some accounts on the app, but not others? Where do I change priority to higher so that I receive the notification. Why am I seeing this? I have not uninstalled the app from the old phone because I wanted to test it first. A: Yes, Authenticator on iOS uses Apple's ATS solution to support privacy and data integrity between the app and web services for in-app functions. A: If you need help adding your personal Microsoft account to Microsoft Authenticator, please visit our Microsoft account help page How to use Microsoft Authenticator. You have to re-create your 2FA accounts on your new phone manually. Tryto re-enable faceID or fingerprint in the device settings andrestartthe device. A: No. Whenever I try to enter a MS service (e.g. Your accounts will then be backed up to the Microsoft account you used when you first set up Microsoft Authenticator. Problems started when I upgraded to MS Authenticator. The in-app browser does not utilize ATS so we can continue to support federated cloud scenarios for customers without interruption. The software giant kicks off public testing for its Phone Link software. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake. Try to remove the account in Authenticator and try again to see if there's any different. Users can manage their viewing preferences without having to interrupt their daily routines by allowing you to make changes to their viewing habits. 1. Tap the account you want to remove, and then tap Remove Account.. spa diskmedel skillnad / microsoft authenticator not sending notifications new phone. You'll use these codes as single-use password to verify that you are who you say you are. Setting up a phone number to receivephone calls to verify their identity. He's also worked as a trainer, technical support person, delivery manager, system administrator, and in other roles that involve getting people and technology to work together. Personal use works every time. A: No. 01:14 PM. More info about Internet Explorer and Microsoft Edge, https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40. Push is available on all major mobile platforms, including iOS, Android, Fire OS, Windows, and BlackBerry. Exact same problem here. You can fill out a form to allow or deny Autofill for your organization andsend it to the Authenticator team. Follow the Android prompts to grant that permission. To enable push notifications for Microsoft Authenticator, open the app and tap on the three dots in the top-right corner. If you need to recover your accounts on a new phone, youll have to turn on the backup option on your old one. Microsoft is also providing Outlook with a similar service. A: If you turned onCloud Backupon your old device, you can use your old backup to recover your account credentials on your new iOS or an Android device. The specific permissions you see will depend on the type of phone you have. Make sure the app is turned on to use sound or to vibrate for notifications. They also can contain device data such as device name and operating system version. Theprompt reappears after3seconds,andyoucanselectthecorrectnumberthen. 8 digit one-time passwords are for personal Microsoft accounts, not work accounts, so you confirmed that your issue is not reg. Try this, hit the hamburger on the left and click on "backup this device". If you have already registered, you'll be prompted for two-factor verification. A: Sites that request your Verified ID will show up in the usage history in the details of your Verified ID card. On my Android phone, I go Settings > Notifications > Authenticator > All Notifications (under Categories) which opens which notifications make noise, which show on the lock screen etc. Q: How can I get my Incident ID aftersending logs to customer support? What can I do? I ended up giving up and completely removing the add and setting up MFA on the device from scratch. The Authenticator app is not required for all accounts. To set up the Microsoft Authenticator app Sign in to your work or school account and then go to your My Account portal. If you want to completely uninstall the app, you need to first unregister the app in the app settings. Make surethe accountisregistered for passwordless andisjoined to you work or school. What is SSH Agent Forwarding and How Do You Use It? Simply log in to your account on your phones standard log-in feature to be able to log in only occasionally. For example, say you set up 2FA on the Gmail account abc@gmail.com in Authenticator on your new phone. Open the app, go toapps top-level menu, and then select Send feedback. You can unregister your device inSettings, but you may lose access to emails in Outlook, files in OneDrive, and you'll lose the ability to use phone sign-in. Then, select Add method in the Security info pane. The one exception to this restriction is when your employee or student adds their work or school account into Microsoft cloud-based two-step verification as anexternal or third-party account. Reminds me of the Church lady on SNL! The problem lies in that even though they are visiting the portal from devices that are excluded from MFA via conditional access (Compliant/Hybrid AD Joined) the myapps.microsoft.com portal is still enforcing MFA to log in. Much thanks mate! Q: I can'tadd my work or school account to Microsoft Authenticator on Android and I am receiving one of the following errors:Google Play services are currently unavailable on this device,Sorry, only part of the set up completed successfully,or Enable push notifications to receive alerts.. Regards, Walter Youll need to share your location once every hour to ensure you are still within a country where you are allowed to access the resource. Youll then be able to use those if you experience any issues when trying to recover your accounts. This can be done a lot better! Now I have new phone and after installing I am trying to log in and it requests approval of a notification that never arrives, I also cannot log in on any other app like Teams, Outlook, etc because it requires as well approval of notification from Authenticator, that doesn't pop up either. After I enter that information and return to the mail app, I get an error. This type of notification is often used by banks and other financial institutions in order to protect their customers information. I have previously used the 2-factor identification method on my old laptop, however, it doesn't seem to be working for my new laptop. How to Run Your Own DNS Server on Your Local Network, How to Check If the Docker Daemon or a Container Is Running, How to Manage an SSH Config File in Windows and Linux, How to View Kubernetes Pod Logs With Kubectl, How to Run GUI Applications in a Docker Container. Get The Word Out About Your GoFundMe Campaign! Choose the account you want to sign in with. Your account and usernames, verification code, and various metadata, such as the time at which the backup was created, will all be included. Oct 06 2018 Apple popularized many sync and messaging technologies for smartphones, particularly through its iMessage service for texting and iCloud service for photos, documents, contacts and calendars. Since they have removed their account from the application they can not authenticate to the portal. Notifications won't work for third-party accounts, like Google or Facebook. What are the steps? I have already spoke to help-desk of my company and they disabled the two-factor for one day but the problem remains. A: Try using the QR code capture feature directly in MicrosoftAuthenticator. @Eli Shlomo, for the benefit of other readers: My approval notifications was not working on Android 9.0, because "Company Portal" application was being shut down by my phone battery optimization app, in the background. In addition to being simple and user-friendly, push notifications also make it simple for you to receive them. Shop your favorite products and well find the best deal with a single click. We found that theres no way to export all your accounts, and then import them onto a new phone. But how that experience looks depends on your hardware'soperating system. Don't give them the code - they're trying to break into your account and are stuck at the verification prompt. Check if the verification codes in the app are working when notification doesn't. Check if notification through a mobile app is enabled or disabled. I also deleted all accounts on the app, uninstalled the app and reinstalled it. Use biometric hardware. Contacts and phone. If you only have the authenticator app registered as second factor, please contact your tenant administrator and ask for MFA reset. If possible, you could check this I did change my tone for notifications so I knew it was "special". 2.If you give some error log, try to change network, try to use 4G or other WIFI network. Make sure the device is registered. By submitting your email, you agree to the Terms of Use and Privacy Policy. generated for my account, but no notifications when I try to connect to Beam, MS Technet etc. We have recently implemented MFA with a conditional access policy. If you're having trouble getting your verification code for your personal Microsoft account, see the Troubleshooting verification codeissuessection of the "Microsoft account security info & verification codes"article. We previously sent these notifications only through email and SMS. Some information from your storage is collected to diagnose the issue. 3.If you dont use the latest version APP, try to install latest version APP and re-add your Microsoft accounts. Youll now receive a notification on your device anytime a new sign-in is detected for any of your accounts that are using Microsoft Authenticator. Q: Which version of the Authenticator app should I be using? If not, it could be a problem with the network connections on your phone, or the notifications channel from Android or Apple. You can use this feature on a device where your work or school account isnt added. You canalso remove youraccount and attempt the sign in again. Then, tap Settings and turn on the toggle for Enable push notifications. In the Backup section, toggle-On Cloud Backup on an Android phone, or iCloud Backup on an iPhone. "This builds on our continued efforts to bring you closer to what's more important," Panos Panay, Microsoft's chief product officer, said in a blog post announcing the feature. In this situation, the account isn't used for two-step verification and shows up as gray or inactive. A: To stop syncing passwords in the Authenticator app, openSettings>Autofill settings>Sync account. Dont allow: If you select this option, youll be blocked from accessing the resource. A: Verified IDs are issued directly from your organization or a website. Designed to make shopping easier. You still use your password to access credentials to share with another organization. Microsoft This sounds rather like a problem of the Authenticator app on the mobile it is not the laptop which stores any MFA information, the account setting at account.microsoft.com (or the security settings for the Microsoft Accounts set in there) triggers MFA, regardless from which machine you access those. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. I have make sure that the battery optimization and all sort of notification permissions are allowed. We send a text message to the phone on which you installed the app that includes a 6-8 digit verification code. Caution:A common trick of attackers is to contact you via text or phone pretending to be your bank, IT support, or other service provider and saying they need you to read them the code from your authenticator app to verify your identity on the call. Using an authenticator app for two-factor authentication (2FA) is more secure than SMS messages, but what if you switch phones? After setting up the Authenticator app as an autofill provider on your phone, it offers to save your passwords when you enter them on a site or in an app sign-in page. Have personal and work Authenticator use. A: The Authenticator app collects your GPS information to determine what country you are located in. Fortunately, Microsoft Authenticator provides a backup and recovery option. It said that I was supposed to go to MS Authenticator, to authenticate my login to my . This check is important so we can be sure we're not overwriting or erasing an existing account by mistake. if yes it may affect your user behavior. Then, select Settings and scroll down to the Notifications section. You can restore from backup (assuming there was one) but make sure no accounts have been added to the newly install app. Open Authenticator > Settings > Device Registration. Aside from writing, he tinkers with tech at home, is a longtime fencer -- the kind with swords -- and began woodworking during the pandemic. After that, go to theMicrosoft Authenticator app forumand tell Microsoft the problem you're seeing and the steps you tried. Heres what each permission level will mean for you: Allow all the time (recommended): While youre still accessing the protected resource, for the next 24 hours, your location will be shared silently once per hour from the device, so you will not need to get out your phone and manually approve each hour. You need to accept the notice of this data collection when you use the app for the first time. Q: How are my passwords protected by the Authenticator app? 2023 CNET, a Red Ventures company. A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation. Q:ImtryingtosigninandIneedtoselectthenumberinmyappthatsdisplayedonthesign-inscreen, but thenotificationpromptfromAuthenticatorisblockingthescreen. Beam) I click on "UseMicrosoft Authenticator" but no notification is sent to the smartphone Android 5.0.2 (LG G2 Europe H3G), even if I open the app. It is grey out on the app so I cant get my code that I need. From this point onward, only your new phone will provide 2FA codes for you. Microsoft Account unfortunately has been removed from Google play store. Full network access. We strongly recommend that you use an alternate authentication method to avoid being locked out of your accounts. Please let me know if you need any further assistance. I don't know what to do and it is extremely frustrating because I cannot access anything, emails etc. By adding options such as Watch Later and Others, push action buttons can be used to customize when you can watch these videos. View network connections. Tap on Enable push notifications and youre all set! 01:13 PM App Lock also helps ensure that youre the only one who can approve notifications by prompting for your PIN or biometric any time you approve a sign-in notification. Notifications can be sent from any number of channels or in-band or out-of-band. I initially registered my MFA Account on a different device but I don't have an access to it any longer. This timer is the countdown to the verification code changing to the next code. If you still have trouble, check these settings: Make sure the device requiresa PIN or biometric to unlock. Based on my knowledge, if you want to older version APP, you could download apk file and install it. If you have feedback for TechNet Subscriber Support, contact Q: How can I see whichsites are using my identity data? Q: Why when I try to use my camera to capture a Verified ID QR code it fails? Highlight a Row Using Conditional Formatting, Hide or Password Protect a Folder in Windows, Access Your Router If You Forget the Password, Access Your Linux Partitions From Windows, How to Connect to Localhost Within a Docker Container. The app will request this permission only if your organization has a policy requiring location. Allow only while using the app: While youre still accessing the protected resource, every hour, youll need to pull out your device and manually approve the request. I had to start app every now and then to get the MFA approval notifications, despite battery saver off for this app. Two-step verification requires proving two things--a thing you know, and a thing you have. This permission is required for sending notifications to verify your identity. This article answers common questions about the Microsoft Authenticator app. For example, say you set up 2FA on the Gmail account abc@gmail.com in Authenticator on your new phone. A: All enterprises or schools added in the Authenticator app need to be allowlisted for Autofill in Authenticator for the app owner to be able to use it. Beam) I click on "Use Microsoft Authenticator" but no notification is sent to the smartphone Android 5.0.2 (LG G2 Europe H3G), even if I open the app. Its also important to remove the accounts from your old phone. Azure side(work) never sends notification to authenticator. Q: What ifAutofillis not available for me in Settings? If you know a SECURE download site with the old APK please tell me. These modes can prevent apps from sending notifications. To change where you receive your notifications, sign in to theWhere can we contact you with non-critical account alertspage of your account. I have tried disabling all notifications for the app in iOS settings and re-enabling them, but no luck. Q: How do I remove an account from the app? Then sign on with recovery account to do the restore. When the app is closed, I don't get notifications. You might need to talk to your service provider to help with the Android or Apple notifications channel. Rob Woodgate is a writer and IT consultant with nearly 20 years of experience across the private and public sectors. Oct 06 2018 This helps add extra security so that even if someone else has access to your device, they can't fill or see your password, because theyre unable to provide the biometric or device PIN input. Created on December 4, 2021 Push notifications for Microsoft authenticator app gets permanently disabled after reset of iOS settings. You can turn App Lock on or off on the Authenticator Settings page. Also, a user cannot open the Passwords page unless they provide biometric or PIN, even if they turn off App Lock in app settings. Q: I am having trouble adding my work or school account to my Microsoft Authenticator app. A: No, notifications only work with Microsoft accounts and Azure Active Directory accounts. Non-personally identifiable usage data, such as aggregate details about success or failure of important operations that are used to detect decreased reliability and bugs. Users can verify their login status right away by providing the authentication request to their phone rather than waiting for the phone to open an authenticator app. There is no QR code to scan on my laptop using the authenticator app. When it says it has sent a notification to approve on the authenticator mobile app, nothing is coming up to approve on my mobile so i am making no progress. Any personal data collected is limited to information needed to help troubleshoot app issues. Autofill data is protected with biometrics and passcode: Before you can autofill password on an app or site, Authenticator requires biometric or device passcode. This is causing issues when users need to re set up the account in the Authenticator app. Doing a new MFA registration in the authenticator app (showing the AR code) is only possible when you can access account.microsoft.com and log in using MFA - if you can't the dialogue usually also shows an option reset MFA, then you have to enter additional information to verify your identity. If you have any other questions about Microsoft Authenticator APP, welcome to post back here. Strong authentication is needed by Authenticator app: Signing into Authenticator requires a second step. Authenticator app isn't receiving notifications to Technical Presales and Deployment Services team, Microsoft account security info & verification codes. Deny and dont ask again: If you select this option, youll be blocked from accessing the resource. You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. If youre concerned about whats actually backed up, its pretty straightforward. You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. Receive data from the internet. Passwords are only decrypted when user wants to, that is, during autofill or when user wants to see the password, both of which require biometric or PIN. With the release of Authenticator 6.7.3 for iOS, the companion app was removed from the Apple Watch. Heres how to move your 2FA accounts if you useMicrosoft Authenticator. To do this, open the Microsoft Authenticator app and tap the menu icon (three dots in the upper right corner). Of course they are. I have had multiple scenarios this week where the Microsoft Authenticator app has stopped displaying the approve/deny message. Check what is the reasons with Azure AD Sign-in logs and check which conditional still required the MFA and why, Do you've some policies for registered devices? Q: I got a prompt asking me to grant permission for the app to access my location. A: Some organizations require Authenticator to work with single sign-on and to protect organizational resources. A: Authenticator app already provides a high level of security for two-step verification and account management, and the same high security bar is also extended to managing your passwords. Alternate options for enterprise users include: Setting up the Authenticator forAndroidoriOS. Q: What information can Authenticator autofill for me? It was in the way more than I used it so I turned it off. A: Apple Watch and Android wearable devices (such as Samsung Galaxy Watch) are currently incompatible with Authenticators security features. This is because the network connecting the service you are signing into terminates and is not able to receive sign-in approval from Authenticator, creating a loop. https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40, --please don't forget to upvote and Accept as answer if the reply is helpful--.

microsoft authenticator not sending notifications new phone 2023