WEX Fleet Universal has opened WEXVets provides mentorship, development, and camaraderie for veteran employees, empowering them to capitalize on their unique experiences. Frequently Asked Questions If you have questions about our fleet fuel cards that are not answered below, call us at 1-800-395-0812 or send us a note. Wex also provides point-of-sale payment acceptance options for gas stations and trucking companies to enable both in-person fleet card acceptance and virtual, B2B, Level III e-commerce. Ive had a FSA for many years and never have I ever experienced being denied a payment until our company switched over to WEX. WEX CFO Roberto Simon pointed out in a recent conference call that fraud expenses for September and October were already down 60% from their peak over the summer. To manage policies, follow these steps: Prompts are the questions that the cardholder is asked at the point of sale. Wex Inc. has also been fined over $35 million in the US for banking and investor protection violations. There are approximately 150,000 retail fueling sites, many of which have 10 or more pumps to replace overhauling them is a massive process thats taken longer than expected. The Verifone machine is universal, and can be used with many different processors. In Report Value, enter the drivers name. With a female CEO, an executive team with 30% female leadership, and global workforce that is nearly half female, women are a key part of WEXs business at all levels. Looking that way. I still cant get Wex to just distribute my HSA to my new employer. The total cost will depend on your processor, the amount per transaction and number of transactions you take by credit card, what type of fleet card youre taking, and more. As fleet cards offer customers more robust data to analytics around usage, they may require additional setup for POS equipment to be configured for Level 3 enhanced data in order to accept Wex and Voyager cards. However, not all fleet card types are alike. How can I go about it? It is a great reason to accept fleet cards so that you may attract a whole new set of cost-conscious customers in todays environment. Some may provide limited emergency repair services, tire changes, and other forms of vehicle maintenance. These processors offer Quickbooks integration and have low rates. Would like to join in class action suit. They left a message one time, we called to enquire and they said that we didnt owe anything (becuase their rep was apparently only aware of the new account!). There are a few Wex Inc. complaints about its contract terms. The purpose of the card is to be able to pay for medicines and Drs office visits. But in some cases, like with universal fleet cards, there are ways to lower your cost at wholesale. However, there are steps you can take to qualify for lower pricing, even on universal fleet cards. There were months I didnt even PURCHASE GAS, and the $14 in fees triggered a late fee of $75. I am constantly being told, WE ARE UNDER A NEW SYSTEM WHO CARES??? This company and their employees SUCK. Hard to get a hold of. Loyalty bonuses and discount on services are other benefits that are available from some fleet cards. Processing statements are intentionally complicated so that they can overcharge you. As with most things in business, if you make it easier for customers, youll see more sales. HOLD lets you deactivate a card temporarily. Same thing just happened to JennI have 4 people out working and they are 100 to 400 miles away..Now I have to scramble to get them back home..Didnt tell me anything just cut off cards after a second review.Always paid on time and full amount.This is a crappy way to do buisness..But cannot call corp office because they never answer their phone.To busy doing everything else but there job.I will complain and tell everyone I can about how they test people.And Im advertising on my truck about them also.Wrapped my truck with a complaint about their company..But wont do any good because we are small companys that they say they care about but dont.. After submitting the same claim for dependent care reimbursement THREE times, I have gotten nowhere. Click Limits in the top menu, then Update Limits. Murphy USA participates in several programs that offer you discounts on fuel. This review will focus on Wex's payment acceptance products for merchants. We find that their service and management algorithms are needlessly obstructive. (Town name) Dental or Essential Eye? To edit a policy, select it in the Policy Number drop-down. Supported Payment Gateways And Point Of Sale, Accepting Fleet Cards How to Accept Wex, Voyager, and More. In today's video, I am talking about the Wex Fleet card. Choose the new status. Please please please read reviews and stay away of this company. Employee Resource Groups are great because it gives everyone a voice regardless of origin and background. They are doing this to many other businesses I found out. Wont return as a customer. We also accept certain types of digital payment methods. Given the range of pricing there, its important to know how to qualify for the lowest rates on as many of your transactions as possible. Military veterans possess invaluable leadership skills and business acumen. WEX partners with big and small companies across a spectrum of industries, including fleet, corporate payments, and benefits, providing payment processing and business solutions that grow businesses. Keep the following in mind when processing international cards: To switch between numbers and letters on your device: iOS: Tap ABC or 123 at the lower left of the screen The WEX Fleet Card is the fastest way for a growing business to drive real savings, with automatic fuel expense tracking, employee spending controls, purchase alerts, and exclusive discounts in the WEX EDGE savings network all in one fuel card. Fleet Cards What is a fleet card? Fleet cards are an excellent payment method to help businesses reduce fuel expenditure. The WEX Accepting Merchant Network draws over 4 million fleet drivers to your locations. Get started. They do not give time to make payments. They arent as limited as store-branded cards, but arent as universal as fleet cards that are associated with Visa or Mastercard. In the third quarter, credit losses hit $19.6 million, as the company implemented a new algorithm to help stave off fraud increases. I never paid a late fee with ExxonMobil for decades because I always paid the Invoice the exact day that I received it. Fleet cards, aka fuel cards, are basically a charge card whose primary purpose is to purchase gas. Carol Stream IL 60197-4337 They continue to tell me the account was terminated, but it is not They continue to add charges 4/1/2022 spoke w Marianne first they hung up I called back spoke w Jonas They show an bus id #841425616 Again 4/29 another bill Referral Partnership FAQ Enter the required info for a new user, including Company ID, User ID, First and Last Name, Email, and Group ID. Use the secrets that credit card processors don't want you to know to drastically lower your credit card processing fees. Im paying it off in a couple weeks and closing the account. Again, there was NO explanation or warning. WEX Fleet cards are to be used only for fuel purchases or roadside services. This information is captured at the time of the sale. The agreement between Texas-based Jiffy Lube International and Wright Express, the nation's leading supplier of fleet card and fleet management services, provides Wright Express Universal Card . This is why their CEO gets 9 million per year ! How fleet fuel cards work. Audit Your Current Statement To Find Its Hidden Fees. I know the mail is slow, but it also makes a difference as to when they place the bill in the mail. Fleet cards can also limit the number of transactions or caps on each transaction. Hopefully they get banned from my state at least. In 4 simple steps, you can unlock great savings on your fuel costs: Register Register for an Esso Card here using your computer, phone or tablet. They will not help you at all, I had no account number as I had no account. Also, cant use funds from previous year for 3 months after the new year. Yup That means finding a processor who is familiar with B2B transactions. Wex Inc. does not appear to engage in any deceptive advertising strategies in its official materials. Which I give them, but now Im denied? and wont correct it. I dont see how paying an extra $178.12 over the cost of the fuel is saving me anything. Thats where Level 3 enhanced data comes in. There are per card, per month fees, as well a paper billing fees (applied as a default). The agreement with Pep Boys continues to increase the services . In addition to making it nearly impossible to avoid late fees if you pay by check, they switched website interfaces and created a new account for us and left a small amount on the old account. Merchants can typically expect huge companies like Wex to have longer customer service wait times than smaller, top-rated merchant account providers. The company should have planned for this. Wex has also received 205 informal reviews to its BBB profile, all but 2 of which are negative. Merchants specifically claim that they only expressed interest in learning about fleet cards over the phone, but they soon found out that they had been signed up for long-term contracts by their telesales agent. Look for the QBO file you saved in Step 1 and then select Open. Big business pay attention and give your money to a better company. Step1: Read and record your mileage This is the first step because you'll need to know this number before you can begin fueling, and it wouldn't be a bad idea to have it in mind before leaving the cab of your truck. Wex and Voyager rates and fees start at around 3.25%, so they arent cheap to process. Worst gas card ever. Most often, people choose Report Only, so the drivers name only appears on reports. With a female CEO, an executive team with 30% female leadership, and global workforce that is nearly half female, women are a key part of WEXs business at all levels. Insert the card into the pump or attendant swipes the card in the station. See Which Processors Offer No Monthly Fees And No Contracts. WEX Inc. reported in July that fraud losses in the second quarter of 2017 were $16.1 million, an increase of nearly $10 million from Q2 2016. Choose Credit Management from the drop-down menu, then Available Credit from the fly-out menu. Having issues making the most of your WEX experience? The customer shouldnt have to suffer because of their inability to go onto a new system and still do their job. Why would you need to show a receipt from your dr that does not even make sense? Even after we paid their extortion money, WEX kept our account locked. If used at an IIAS merchant, simply swipe your card and it will automatically approve anything thats an eligible expense. Level 3 data may include odometer readings, vehicle or driver ID numbers, and more. Check out the links below to access frequently asked questions and video tutorials to make your job easier! Instead, rates offered by popular fleet card companies such as Voyager and Wex start at about 3.25%. If it is not, click the Create a new QuickBooks account radio and enter the bank account name. Wex Inc. phone and email customer support information, which meets our minimum expectations ofa top-rated customer service processor. I dont know how to make it any more clear .. do you need an invitation to my appointments so that you can see Im actually having dental work done? See this page to learn how we support our operations. Businesses have a significant cost advantage from using a fuel card since companies can not only save on fuel but they can often earn rebates on gas they buy. Fleet cards go by a few different names. Before You Switch Processors, Find Out How Other Businesses Got Fee Refunds From Their Current Processor. Never received a reply for my numerous e-mails with receipts for reimbursement out of my own account. We were then told that the 6.99% was the periodic rate rather than the APR. Deny most claims with no reasons. Referral Partner Permissions. They can limit the type of fuel purchased, i.e., only diesel. Our card works at a variety of merchants. Given the companys complaint total and resolution ratio, we have slightly adjusted the BBBs rating. I had the misfortune to come up against WEX for a collection of, wait for it,, $1,300 yes thirteen hundred dollars!! If youre not familiar with processing costs for business-to-business transactions, be sure to read our guide to B2B Transactions: Level 2 and Level 3 Enhanced Data before proceeding to this section. Scammers!!! * Required Field First Name * Last Name * Business Name * State / Province * In addition to its traditional merchant services, Wex Inc. also advertises that it provides Level 2 and Level 3 processing for B2B and B2G transactions. Don't Fall Into An Expensive Trap. My Company has been in the process of terminating our account and has taken 3 calls to customer service to do so. Ben Dwyer began his career in the processing industry in 2003 on the sales floor for a Connecticutbased processor. By contrast, a BP fuel card that doesnt bear the Mastercard logo is considered store branded and can only be used at BP locations. I think this would be great for our business! For maintenance under $100 - merchants can either electronically accept the WEX Fleet card or call in the transactions to 1 (866) WEX-4GSA (939-4472) to receive a MasterCard number. But shortly after my first few payments, I noticed an increase in fees and charges unrelated to my actual gas purchases. They were completely unreasonable to deal with. I know we can restrict cards to fuel only when pay at the pump, but can we restrict drivers from buying non-fuel items inside the store? Wex and Voyager cards can be used at any participating gas station. In addition, your drivers will enjoy pay-at-the-pump convenience and 24/7 support for fueling and PIN assistance. Our account was put on hold for late payment (this I understand) but, to get it reinstated I have answered all their queries, jumped through all their hoops and then some Do you think they will reinstate it?? I got a $40.00 account setup fee, $8.00 fee for 3 cards, $10.00 paper delivery fee, $11.17 program fee, and $110.95 finance charge. A few months later an obnoxious debt collection company starts hounding us. In the Amount field, enter the amount you want to add to the card. Other Fees Additional card:$8 per card. Rising fuel costs may cross a threshold that may lead to destruction in demand for fuel. Emergency Roadside Assistance Roadside Assistance through the National Automobile Club (NAC) is available for State of Missouri WEX card customers. However, they all have different requirements and costs for acceptance. Most horrible experience with fuel cards. Taking fleet cards can open up your business to a huge number of potential customers, ranging from local taxi drivers to long-haul truckers. Wex Inc. has a D- rating with the Better Business Bureau and is currently not BBB accredited. Below we will discuss what is a fleet card, the benefits and drawbacks of accepting them, and what is involved in accepting fleet cards. If youre not familiar with Level 3 processing and enhanced data, youre leaving money on the table every time you take a qualifying card. This is a fraudulent account. The most common fleet cards are by Wright Express (Wex) and Voyager. Fleet cards differ from commercial credit cards in a few ways. I call up there and they say we did a 2nd review and terminated your account. So all the time our company spent getting these cards, setting them up and learning how to use them and they cancel the account. They want my medical records to prove the medical necessity. Ive made several attempts to contact WEX to resolve these charges, but I was never able to reach a representative which is completely unacceptable. None of which have been successful. Phillip Parker is an independent digital payment consultant specializing U.S. and Canadian point-of-sale, ecommerce, and mobile payment acceptance. But any dental work or Vision appointments are denied. I thought this would be beneficial. Additionally, finance charges in the amount of $75 started to be charged to my account in January 2022 and every other month thereafter. Some cards can be set to require the employee to enter mileage at the time of purchase. They are nightmare if there is a problem. Select the date you want the payment to be made. WEX will accept Visa's virtual credit cards for corporate payments, expanding the international digital payment options for WEX's B2B customers.