Explain that you used a box, not an envelope, if that is the case. The downside of buying online is that there is no way to verify the authenticity of the goods before you buy them. I ended up having to give a refund in fear the buyer is going to give me bad feedback. This guide will tell you about the most common eBay scams, what to look for, and how to protect yourself. 2023 Comparitech Limited. However, if the item was damaged when it arrived at the Global Shipping Center, or if an item is defective or not described properly, the seller would then be responsible for the refund. Our app will file a claim in your stead, saving you time and a potential headache. In order for it to work, sellers must provide proof of item delivery. I sold an item for $55 and they sent a return saying I didnt send the right item. A buyer can dispute a transaction for many reasons: the item is not as described, the item never arrived, the wrong item, etc. Opium Smuggling The early edition of the evening paper of the day following that eventful night, sold like hot cakes; and well I never sold a necklace on ebay period, and never saw that one in my life. The company has put in some safeguards, but you can do a lot to protect yourself as an eBay user. Add any photos you have of the wrong package. You have to make them paying you off a better deal than the hassle you will continue causing for them. I've only had to use these pics a few times but they save a lot of hassle. If there's something wrong with your item, you can return it to the seller for a refund or a replacement. Do not do that. Or is it possible it was mixed up with a different package? This is why I take photos of the item with the eBay paperwork. 4) Request return shipping label credit as buyer made false claim. It could be either the USPS assigned a repeated tracking number to your shipment or the USPS scanned the shipment incorrectly. Should I contact the postal service? They readily cooperate with law enforcement. Today the buyer contacted me asking why it hasn't been delivered, and it turns out the buyer gave the wrong address on eBay, and therefore parcel wont reach them. But I would think it is more likely a customs thing. Ebay found me not at fault and released my funds. 26-05-2020 Another time I was encased the item in cardboard and it slipped out so I accidentally sent my customer nothing. This sounds exactly like the issue Im having! How were you able to call eBay? I have sent the item you ordered to the address on file with ebay. I have mailed items in that type of envelop but only ones that are lined with bubble wrap and it doesn't look like it's one of those. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send . I got pictures proving what i shipped on the box along with UPS signature proof of delivery(he filed the claim 15 days after receiving and 1 day before EBays buyer protection 30 days.) Seller deleted listing immediately after purchase? I asked them what the item says on the back cause the item i sent has the brand name stamped on the back the item in his photo i suspect is not that brand and will not have the stamp. zahidzaman 2 yr. ago It's tough dealing with customer service when they're all Filipinos who don't understand or care. Over the last 2 decades, web development businesses pop up and die off faster than you can say "HTML". Ebay going to shit with scammers abusing the money back guarantee. But if he has balls to carry on, follow up with post master complaint. I think most first-time eBay buyers create their account the same day they place their first order. I suspect someone may have been tampering with mail and package in the delivery system. since I had done that and that the case was still found in favor of a buyer who would rather use ebay to commit felony mail fraud. Either way eBay will make sure the buyer gets their money back right or wrong. Ebay basically says, Well we dont know what you actually sent the buyer so we cant be sure whos side to take here so we always favor the buyer.. USPS. The other thing that is suspect is their account was created the day they ordered the item. Never saw it in my life. . So after 5 calls today on my last call I asked for a U.S Manager right away not a supervisor. I had them call the next morning and asked them how one was supposed to prove this, and asked if it was ebay's policy to be complacent with their website being used to commit felonies. Thanks guys, I've emailed the buyer and said she's sent back the wrong item, and would she like me to return it back to her and she can still return the item I sent outhaha not sure how to open a case on this kind of problem but I'll go and have a look through help. You are welcome to file claims and police reports. I cant believe you won this. Should the customer take possession of purchased merchandise prior to the 5-day refund expiration period, the sale is final. Check to see if the image used to show the item is being used on other listings as well, or if its, There is little you can do to protect yourself if the item isnt covered by the money-back guarantee, so investigate the. Two moths ago, a parcel comes back. e-bay couldnt give two hoots for sellers as long as they are making money. Do you have the number? On August 12th I got a decision back stating: We reviewed this case and decided to issue the buyer a full refund. . Then gets mixed up on which item was wrong. A buyer will offer to purchase your item and send a larger payment than required. At first, it might seem foolish to pass up a generous offer, but often its a trap. The fact that I tried to rule out a mistake on his part and he ignored me, plus the fact that his pic was the switched item propped up beside the box I did mail him, with my label visible told me he was doing this knowingly. As completed feedback cant be disputed, it places some people in a position where they feel they must comply or risk the integrity of their account. Please check with everyone in your home and any packages you've received recebtly for any mixups with your mail. People are getting desperate, violent and all kinds of other things lately. Example: You bought a table, and it showed up with only three legs. Parcel comes back, buyer is less than helpful, I refund, get a neg. Someone did this to me a few months ago. I stopped shipping to Canada because of customs problems. Once you've sent the replacement, let them know it's on the way and upload tracking information to the request. As seller, here are a few things you can consider before selling to buyer with little or no feedback. I think the label on top is Canada Post's label they put on once it enters their country. Refund, repair or return. The buyer received the wrong item. This is what people are doing nowadays, so selfish. While doing so has no actual effect on the package itself (e. Missing Mail Searches can be initiated seven days after the items have been sent. They help the organizations to focus on the other parcels they have to deliver. It looked about right on mine when I photographed it.I hope you still enjoy wearing it - it's a lovely looking top!Take care,Kimbooley, on I told Ron that this was, "pardon my French, absolute bullshit." Just trying to understand. QUOTE eBay is very aware that scams occur on the website. Or when Williams Sonoma sent 99 knives, which cost $40 each, to a shopper who wanted just one. Cookie Notice The weird thing is, in the picture was also the shipping package, and it had "GLASS FRAGILE DO NOT CRUSH" sticker type labels on it which I didn't have on my package. I'm not sure where I stand on this now. 26-05-2020 Then find one of the facebook groups for sharing scammy ebay users and share his username. A neighbor may have picked it up, so it is worth asking around before you contact USPS. Buyer sent me picture of something different in the box. You take pics of box, item and serial number? Lol either way I wasnt surprised. Reddit and its partners use cookies and similar technologies to provide you with a better experience. They then go to Etsy and order the item from me at full price using a suspect credit card number. Before you start your Missing Mail Search, you will want to double check the status of your package. You're not supposed to be liable for anything that happens to it after that. I talked to manager and simply were told nothing can be done. Case in point; I sold a wallet described as new in the box recently. Send a poliet email to the customer informing them that they have returned the incorrect order it could be a mistake . 01:24 PM. Would also like to give the buyer the benefit of the doubt but it is really suspect that they created their eBay account the day they ordered my item. The fact that ebay is still saying that the item is in a "different condition" instead of a completely different item shows me that they still don't get it. For more information kindly send . Buying products through eBay is usually straightforward, but some scammers work to defraud innocent people who are just trying to get a good deal. eBay is very aware that scams occur on the website. package or mail missing? Ebay always takes out the fees and send the remaining money to the Bank on file. I admit I rarely ship to Canada, but this does not sound like anything I have experienced before. be lucky you got your money back I've been on ebay for over 20 years man you got hella lucky 99% of the time you'd be fuct. If you have an item for sale, a potential buyer may contact you and offer to pay over the asking price for it. Good for you. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. For example, they may ask for cash, bank transfer, check, money order or even gift cards. Anderson Maria is an eBay seller trying to tell me that eBay is trying to contact me through my email to confirm a payment with a gift card in advance to ship n deliver a motorcycle that Im interested in purchasing is this a scam? Unfortunately ebay does not review video, but if I have to go to arbitration I can use that, along with footage from my home security cameras, and my car cam to prove my case. My problem is that the buyer wants a refund, even though they gave me the wrong address which is 100% a fault of theirs. I asked Ron, who was by far the best rep I dealt with, what a seller had to do to prove to ebay that a buyer has sent a different item than what was sold. I sent wrong item - Welcome to the Etsy Community I shipped a wrong item that was hundreds more valuable than was actually purchased. If the item is sold for more than $750 the item must have signature delivery proof. The buyer can report the item as damaged to eBay and get a refund, leaving you without your item or the payment. A scammer doesnt have to try very hard to steal your money, as most transaction sites are built to protect the buyer. We had a top where it was returned with snot. IN THE LAST STRIDE. PayPal Seller Protection exists to help sellers trade confidently on eBay. But obviously I cant prove that. So, I purchased the shipping label the cost was13.34 which was taken out of my Personal Banking Account but that never happen before, and no total was given me of the balance left from the sale of the boots. 01:30 PM. Because the seller sent a lighter instead of a $600 Gucci wallet. I can send to any other email address OK.We'll move all . The scammers will also ask for your PayPal email address. I don't know what it actually takes for them to get banned. You can always appeal later. If say you suspect the package was tampered with than you are opening yourself up to loose seller protection. CHAPTER XIII. Scammers will often pose as buyers and use consumer protection measures to help them defraud honest sellers. on There is one more scam that I have had to deal with. Your package was definitely received by GSP in Kentucky, so if that doesn't look like your packaging, then it must have gotten mixed up by GSP and they sent the wrong package to your buyer, or your buyer is pulling a scam. - edited Than I have gotten some buyers who claim to not have received their orders so I end up having to refund them cause I only have the receipt of the postage and picture I took of their order before shipping and eBay wont cover it when you dont have tracking. New replies are no longer allowed. You can ask the customer to return the item, but he has no legal obligation to do so. I just wanted someone else to take a look at the photos and tell me what they thought. Only Item Not Received (INR) or Unauthorized Payments claims are, by providing proof of delivery or at least proof of postage in regards to Unauthorized Payment claims. Plus get a receipt from USPS. The buyer pays quickly, and you send the item without concern. The status says the item was "Delivered to agent," so the item shows as delivered. It WAS new in the box. Or when Lululemon sent a customer 19 extra running hats, priced at $32 a pop, but was only. It's an absolute pain in the ass but eBay will never change their policy if we are all pushovers and complacent with buyers committing fraud. So eBay took the loss when they refunded me. Always think like a big retailer. If the package was mixed up by GSP, then they should handle it. In another version, scammers ask to confirm payment in advance with a gift card, perhaps in return for faster shipping or a discount. Sometimes, a frazzled seller can inadvertently mix orders up and buyers end up with a different item on their doorstep. Did you include the reference number on the label? I don't want to leave anyone in the lurch, but I'm not sure what more I can do. I would return the item back royal mail tracked signed for and explain it is not the item you sent them and it was used and worn. Go to ic3.gov and fill out the internet crime form. Dial 1-800-275-8777 and explain the issue to USPS customer service. Also on my initial dispute call the person I talked to said that I should try and see if they buyer would take a partial refund Really wish this sub didnt have a rule for sharing names of ebayers because thats definitely someone Id add to my blocklist. You purchased a specific quantity of an item, but received the wrong amount. If I were shooting it I'd make it a little brighter again, but this is kinda the minimum you want to be at for a black piece of clothing. 09-10-2020 Save the case number that the USPS gives you. Put your blame where it belongs with Chinese sellers! Its unfair that I have to lose money from this happening and this past month way to much due to possible scammers or I guess USPS losing my orders. Who is the "they" who supplied you with a Canada Post tracking number after it went through customs? Once they have the code, they disappear and make off with your gift card balance. A buyer may see your item and offer to pay for it privately rather than using eBays official payment channels. Was full of marks. So after I put I would contact his police,my police, UPS and US Mail Inspector there hasnt been any contact back from him. Attached is a picture of a side buckle and the package with address label. I sold 4 of the same items. His failure to reply to me or send pictures until after Case was decided on his favor was strange. Each transaction creates the opportunity for both buyers and sellers to leave public feedback about the experience. So Im hoping he doesnt return anything. Thanks for the reply. I have had a few people say they didnt receive their orders when I know I sent out to all of them. I know they will get their refund, but should I inquire at all? I have to take her to court! They readily cooperate with law enforcement and encourage scammed users to make a police report with their local authorities. Has she possibly got you mixed up with a different seller ? I get an email from the buyer asking where I sent it, oh that is wrong, send it here. WARRANTY AND INFORMATION. The most common dispute for a scammer is the "not as described" dispute. It seems I have no time to inquire. In your case going to the post office and having them run a report of the returned item weight (shoes should weigh a lot more than a shirt), and giving you a copy, should be enough to prove it. I just lost 900 dollars,because the person that said he was from ebay ,was truly a fraud..2/122, i have been an ebay seller for over 20 years and am being scammed more and more by buyers for so called damaged goods i always pack carefully and send tracked most of the time i believe they just have changed their mind but do not want to pay the return postage or they are looking for a discount so dame the item because they know ebay will refund them and since buyers had the right to leave a negative for buyers to warn other sellers it has become rife, I was going to purchase a car I found a 2006 nissan maxima for 800 they said they would ship it after I sent the pin numbers to as many ebay cards I need to make up 800 they said I would have 5 days to make up my mind if I want to keep the car they sent an invoice with the sellers name and my name Ive never used internet to buy a car I dont know if its a scam. They left negative feedback telling me I sent them the wrong item and never sent them a refund, which whcih out of my control, but I posted a rebuttal of them never sending back the "wrong" item in the first place. Contact the USPS and submit a case either via their online form or by calling 1-800-ASK-USPS (1-800-275-8777). I agree, but the fact that from my initial dispute to the appeal zero new information or new evidence was presented shows me that sellers have absolutely no chance of winning the first dispute. I saw a car in craigslist and when I contacted the seller she made a very heartfelt story that her husband passed away in COVID and she is selling his car very cheap 2011 Honda CRV for $1000. Learn how to spot these common eBay scams targeting both buyers and sellers, and learn how to avoid them. on Call them constantly, email them, tweet them, bug the shit out of eBay for business on Facebook, demand to talk to supervisors, refuse their offers for a call back and stay on the phone instead so that they will have to update you every two minutes about their progress finding a supervisor. to confirm if the buyer is correct as they just seem to send the item back to me and when I complain to say nothing is wrong with the . Glad you at least eventually prevailed. The buyer could be lying. I'm not sure. I'll go over how it happened, what I did to fix it, and how you can. Some are targeted at buyers, others at sellers. NO Cash Refund for wrong purchased items. 26-05-2020 I have no idea how to get on the phone with a live human being? He claimed he picked up the item 15 days after delivery even though it shows his signature at delivery. I am absolutely certain there was not a mixup with items i've sent out (in my case I told him I am a small time seller with limited inventory and never had the item he claims i sent in my possession). Those are not indicative of any scam. 04:18 PM You end up owning expensive packaging, without the desired product. $15 each. I mailed a limited edition eye shadow palate to Ontario Canada for $90. Put it in a bag took pics opened case and returned back explained. If I can prove to eBay (and I often can) that I described the item accurately and it was as described, eBay will side with me in the dispute. There is no way to dispute a transaction once its finalized in this way. It's an expensive palate and eye shadow can crack if you drop it, plus there's a small mirror in the palate. another scam they will say they are selling a item say half price then you purchase that item i e cost 500 you pay 200 secondhand they then will sell the item to you hoping the money will be released from e bay say they sent via e bay with a tracking number your then thinking well giving me details been honest saying that in box this not in box all week messaging this person wheres my item so convincing they said they sent without something or no its not that type so in your head your believing be here soon then you see a tracking number type it in its actually e bay standard royal mail 5 days later no item then they start saying wont come any quicker, well my advice open case instantly as 9/10 of time no tracking the buyer will reward not to get black mark against there name and tell you its ok ill sort it sorry did not come the scam they borrow your money for a week never sent a item soon as open case instantly refund loan of a few hundred quid no interest they borrowed of you perfect for people who e bay trust be careful as in meantime your waiting to open a case and hoping you lose they win either way win with borrowing money of you interest free as skint for week even better if you lose they get to keep your money please be aware of this scam happened to i was refunded by them or e bay not sure 5 days later though either way very devious.