Ticketek - With over 40 years' experience ticketing the biggest live events and venues. Clearly NOT. Their customer service to follow up and right the problems is poor. We will then issue the buyer with a new ticket that will have a new barcode. I am 77 years old and tried for 2 hours to buy some tickets to Mary Poppins for grandchildren. issues and conforming to regulations. An administration fee of $10 will be charged. [2022], Ticketmaster vs Stubhub: Which Is Right For You? we hold on to your ticket until payment is received and any fees are clearly outlined. listing page. broker) to get Marketplace has its own Twitter account you could try, but the only thing that got them morning for me was consumer affairs. After you find the event you were looking for, tap on it to view all the important details like the date, timing, etc. Ticketek Rewards - Redeem gift vouchers when you answer surveys, Buy Snoop Dogg tickets starting at $123.35, Buy Ed Sheeran tickets starting at $89.90, Hot Deals - Get 30% off tickets for the David Strassman comedy show, Shop Cirque du Soleil Crystal tickets starting from $76.40, Shop Lewis Capaldi tickets starting at $99.90. as files or special links. So, we can say that it is uncertain which among Ticketmaster vs Ticketek is better and besides, it entirely depends on you,. 2 x A reserve tix for Lorde at Aware Super Theatre, Monday 13 March, 7:30pm for sale; face value. If they are still using the Atlassian support portal like last year, you need to click "View request" near the bottom of the email. . Surely there is an industry ombudsman or regulator we can all lodge complaints too.Dodgy!! For Gorillaz and The Avalanches please phone Ticketek on 1300 665 915. . What a disgrace!! . The Radiation Pressure Is Given By, I have sent my concerns to the Victorian Ombudsman. I am up to 3 support tickets lodged with not a single reply. I can't see too much feedback online about them (although Ticketek themselves have horrible reviews). ensure that we can accurately measure how our website is used. No, we are unable to offer refunds or cancellations. Garbag, will try this again because I had a pretty good experience but to be honest went in with low expectations. All; . You get to buy in-demand tickets at face value prices mostly. Ticketek Marketplace is a secure online portal where customers who have previously purchased from Ticketek can quickly and easily . By purchasing a ticket, you agree to be bound by these Terms and Conditions. Most of the sellers are sole brokers and the entire control of pricing of tickets is in their hands. A truly digital company, ticketek.com.au is Australia's . Every ticket exchanged is reissued into the name of the new owner and Info Guide the card holder ticket limit, Ticketek Marketplace > 2022 Events ticket you! Apart from the convenience fee, it doesn't charge you any other taxes and processing fee. short-changed. i had purchased tickets to mix fm concert at sandstone point hotel,the concert was covid posphoned until may 22 2021.I had a printed ticket,When i went to go to the concert i called the venue the day before and was informed that the concert was brought forward to Dec 14 2020 nad had already finished,It was also renamed (sunset sounds).As i still had a ticket i was refused a refund ,how many people did this happen to,they are making extra money from covid rescheduling. 10 business days I think is more than fair. Even when you opt for cheap delivery options or discount coupons, the fees will reduce but only till 10%. October 1, 2019. No. Get your tickets quickly as they are usually available for a limited time only. I listed three tickets for one of the Manchester united football matches that occurred last month. Sell tickets directly from your Ticketek Account. Safe, Fast and Verified An administration fee of $10 will be charged. Ticketek claims to offer you thousands of different experiences in live events across your liked categories. We've got your back: all you have to worry about is getting to the concert on time. I sold my tickets on Gum Tree with mo problems at all. Consumer advocates have released a set of principles that they believe can improve the live events ticketing market in the US. 2 x Tickets to the Kid Laroi . i hope they fix it soon :,). As it got closer to Christmas I started to worry, as they were to be presents. Show More Buy guaranteed tickets for sold out events at a fair price. Marketplace My Ticketek Ticket Delivery. im really glad its not just me whos having this issue! No contact details to chase, so far no tickets. I emailed them regarding this issue but they still haven't reply back. ticketek marketplace fees. The first payment may be due at the time of purchase. aren't issued Buy your tickets for sport, concerts, theatre, arts, family events, comedy festivals and more. In short, both companies offer platforms that are easy to use. I have also msg Ticketek via Facebook and they directed me back to Ticketek Marketplace. Ticketek acts as a good global leader with technology in ticketing. I had a similar experience in May-June, it seems like theyre still struggling. Charges 30% fees in the total amount of tickets. . Once you are sure about the event, tap on the get tickets option and it will first take you to select seats. Their website kept jumping us to different sections than the chosen one, then missed the mistake and paid.Tried to contact to rectify but no news.1 month later someone contacted us via FB saying all other tickets were sold out.Cheers Ticketeck for only taking 1 month to get back to me! Couldn't be easier. 1. . Got an email saying the tickets were bought 2 months before the concert, and to allow 10 days for the money to show up in my bank account. I have also msg Ticketek via Facebook and they directed me back to Ticketek Marketplace. So thanks very much! The website for Ticketek sends you to a website called "refundable" but then they tell you (too late ofcourse) that they can't help you and to go to Ticketek.So you go to Ticketek, then they take ages to do anything, only to forward your request to the theatre directly by which time it is past the time of the show and you can no longer get a refund. Press question mark to learn the rest of the keyboard shortcuts. + I had to pay listing fees + I had to pay a $100 administration fee. Tickets are sold by Ticketek Pty Ltd (ABN 92 010 129 110) ("Ticketek") as agent for and on behalf of Brisbane Powerhouse ("the Seller") and are subject to the following Terms and Conditions. StubHub is the largest ticket marketplace in the world, based on sales, and the Official Fan-to-Fan Ticket Marketplace for Brigham Young University Athletics. Paid $193 for $78 tickets. However, if you are going to exchange your ticket, Ticketek will charge you a small and reasonable fee for the replacement of tickets based on the price you bought the ticket for and note that it will not exchange the tickets if they are unallocated. In the next step, it will ask you to confirm your booking. Two years ago, she mentioned how a chatbot solution could help us . My company But, they offer a good variety of payment methods like American Express, MasterCard, Diners Club, Ticketmaster gift card and they also accept almost all the other debit cards. Fans wanting to buy tickets to Kanye West's 2014 Yeezus tour in Sydney through Ticketek had to pay a "service/delivery fee" of $6.45 for tickets they had to print out themselves, or $8.85 if they wanted the tickets mailed to them via regular mail. Fees. After seat selection there is no obvious button to press to advance the the payment stage - the 'shopping trolley' disappears. Angie-P 6 mo. Tixel is the best way to sell Ticketek tickets to genuine buyers at a fair Barcelona vs Aleague all stars ticket, bought from Ticketek. Been trying for days. Open a Virgin Money Go Transaction Account today and make a purchase in the first 30 days to receive a $75 Ticketek Gift Voucher, plus 5,000 bonus Virgin Money Points. Lower fees. It doesn't say "From $41" or "$41 plus applicable fees". There are now 6 discount code, 8 deal, and 1 free shipping promotion. They The $41 itself doesn't have any superscript that leads to an explanation. Ltd. All Rights Reserved. receipt and SMS confirmation. Ticketek Pty Ltd (ACN 010 129 110) ("Ticketek") trading as Ticketek Marketplace ("Ticketek Marketplace") owns and operates marketplace.ticketek.com.au ("Marketplace Site"). I wasn't able to make the concert, so I sold my tickets on marketplace recommended by ticketek themselves. Similar to Ticketmaster, the prices of tickets at Ticketek fluctuate depending on the liking of the individual sellers. Is buying tickets from Ticketmaster safe? Once you have selected your seat, you will be proceeding to add all the required personal details. If you have mobile tickets, Ticketek sent you the special mobile links by email and SMS. Amanda Allison. Ticketek has a dedicated Group Bookings Department hotline via 1300 364 001 or . The tix are currently for sale on Ticketek Marketplace but we are happy to sell direct so buyer doesn't have to incur booking / transfer fees. Not only do they have some really easy user interfaces to navigate around freely, but finding options like Selling tickets or My orders are easily visible too. 6. Starting from a small unknown site, Ticketmaster has now expanded so much that it now deals with over 500 million tickets per year through its website. Worst ever company to deal with. BuburAyam.asia Yes, since Ticketmaster offers a 100% guarantee on the validation of tickets and it verifies sellers before selling on its platform. I wish I could give them -500 stars.The customer service sucks and when they have your money theres no service and no refund so dont get duped into buying them refundable tickets. Hover over the Last Minute tab on the homepage and click on Deals. 760500 Views Aug 18, 2021 Article. That's it, once your payment details are confirmed your tickets will be listed on Ticketmaster. Where under TicketExchange you can exchange your ticket with others, under fan-to-fan resale service you can sell your ticket to another fan after being verified as a legit individual seller on the platform. mobile tickets. Process again share my eTransfer tickets with a $ 0 balance card holder works have been and. You will be able to receive notifications from the mobile app when your favourites are coming to town and when tickets are on sale. I have now received a final response on 4/5/21 (3 months after my initial enquiry). We'll automatically reissue all tickets to the buyer. A subreddit for Melburnians and Melbourne enthusiasts! . HOME; INTERIORS; EXTERIORS; OFFICE & PORTRAITS; PUBLICITY/EVENTS; CONSTRUCTION; INFO Ticketek New Zealand Limited (Company Number 670708). Complained via FB Messenger with no response until I threatened to go to ACCC or Fair Trading. In business since 2010, we are the original broker services automation platform. Customer support was really good too, they were polite and fast with replying emails. Also had to wait about 3 weeks for them to reply to my ticket, maybe it's better now? ago. Save my name, email, and website in this browser for the next time I comment. 2 minute read. ago. The total for the three tickets was made in two purchases of $135.20 and $70.40, 195.60 in total. Deals/Discounts Phrase here when you book this 8 hour private tour in Taipei City, Yahliu Geopark, and Jiufen with hotel pick-up! Calls to the only listed number for Ticketek are just cut off. Only option is to put in request online and then wait. Tixel has always been the fastest/easiest/most active market for whenever I've had to sell any tickets! Its now May 2022 and other than a very terse reply when I tried to follow it up via email - still no money. Their contact phone number is a recorded message repeating the same excuse that redirects you to the website. Ticketek will deliver a full-service solution that will utilise the knowledge and relationships of Motorpoint Arena Nottingham's existing ticketing and customer services . 2023 Trustpilot A/S. ticketek marketplace fees . We also ensure all reviews are published without moderation. Ticketek Pty Ltd (ABN 92 010 129 110) ("Ticketek") provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible for holding the relevant event (the "Seller"). For Light Cycles, Ouchhh Studio , KLASSIK underground and Unsound events please phone Illuminate Adelaide on 1300 496 623. tickets bought at $120, now selling at discount of $100. *Plus fees and charges All patrons 17 and under must be accompanied by an Adult. recall a time ever being able to buy anything on ticketek without the utmost frustration. After you have posted the listing, you only need to wait for the customer to buy it. Ticketmaster first encourages you to find the answers to your questions from their FAQ section. The ticket scalping scene - politely called the "secondary ticket market" - has seen a huge change in the last few years, as dedicated resale websites have moved into the market. Always quick, always easy. If you don't, you may be charged additional fees. So the final buyer got a refund for their tickets, but Ticketek obviously couldn't take the money back out of their bank account and refund me. Firstly, create an account on Ticketmasters app or website. Would I ever get the tickets! Created by Nicole Bowman. Update Am being ignored by Resale now, sent 2 emails requesting update along with a phone call yesterday, NO RESPONSE! Ticketek Marketplace Terms and Conditions of Sale. 1,310 reviews. Both Ticketmaster and Ticketek are authorized and well-known marketplaces featuring individual sellers, clients, and buyers from worldwide. Oct 21, 2021. events. It will ask you where your ticket is, and then you can choose whether your ticket is in email, SMS or PDF. Definitely, Trustpilot should bring a starless option, these scammers even don't deserve 1 star! They need a better system and more staff it seems. Kids in primary school selling tickets for a school play do a better job. You must consider any special conditions on your ticket (for example, some ticket types may be collection only, or name on the ticket. Total Sale. 104 Views. $75. details of the event including: name, date, time and venue. Ticketek Marketplace, later this month detailed mobile Sharing FAQs can be found on the &. Ask a question about Ticketek Australia in Services. tickets you wish to list for sale. The service/delivery fee encapsulates a broad range of costs incurred by Ticketek in delivering a full service ticketing agency to our customers. Even when you opt for cheap delivery options or discount coupons, the fees will reduce but only till 10%. Dont go near it- use Tixel if you can instead. NBA Finals Sports. etc.WHERE IS THE ACCOUNTABILITY? I don't have any other social media but if I must, I'll try on Twitter too, thanks. as seen in. Whether you would like to go for Ticketmaster because of its wide collection of events and popularity or choose Ticketek to pay less. $200 Negotiable. Ticket limit 10 tickets in one transaction . Get paid hassle-free, directly from Tixel. Having the same problem. The working of Ticketmaster is similar to any other trusted marketplace. Tickets from $75. Does anyone know what I can do? I tried calling, emailing before the show, had I had a response we would have made the show. (A .pdf).The transaction was finalised. Remember that it claims to reply to you as soon as possible and the operating hours of the customer support team start from Monday to Sunday from 9 AM till 5 PM. I tried selling my tickets there and they never got purchased. 24. +44 (0)7540 787812 frances@constructionandbuildingphotography.com. Check out the Ticketek Marketplace site for more information. Featured Events. I promptly contacted customer support and requested refunds as the online refund options were not functional.Ticketek have not responded other than automated emails saying; "Thank you for your email we will reply as quickly as we can" on Jul 16, 2022 and later. For Light Creatures please phone Adelaide Zoo on 8267 3255. Why does Ticketek Marketplace charge fees? I booked tickets for Phantom of the Opera, it was cancelled due to COVID then rescheduled to which I never received an email confirming the date and time of our show and nothing was showing in my ticketek account. Tickets are sold at a price determined by the seller - this may be more or less than the face value of the ticket. Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan-to-Fan ticket sales. tickets, mobile tickets (special links) or Ticketek app tickets. I purchased some tickets from Ticketek and as I need to sell, I was looking at selling on Ticketek Marketplace. This surely is an unacceptable way to treat people with a disability. Both Ticketmaster and Ticketek offer platforms that are easy to use. 2. Create an account to follow your favorite communities and start taking part in conversations. They don't deserve this with their very poor aftersale team and lack of customer satisfying approach! Appalling service. New comments cannot be posted and votes cannot be cast. Basically avoid if you can find another way to sell your tickets. Your refund application and payment will be handled by the Customer Experience Team who act as the administrator of Our Refundable terms. Visit www.scamwatch.gov.auA site run by the ACCC - I found useful. Tixel has helped hundreds of thousands of people change their plans without getting No communication other than an email confirming tickets had been sold on the day I listed them. If as many people forward thier experience to the Ombudsman as have made comments here they will be certain to investigate. General. When you buy your ticket through Ticketek Marketplace Ultimate or Marketplace Deals, you can choose to make it refundable for a fee. Ticketek Marketplace is owned by Ticketek and is a secondary market where you can safely sell and buy tickets. Refunds takes weeks. If you are talking about the field then yes, Ticketmaster is the same as Ticketek and both work in the ticket marketplace industry. The Ticketek phone line disconnects so cannot speak to someone directly to solve issue. Yes! Ticketek Terms and Conditions of Sale. The RAC Local Lounge is located on the ground level with external access from Wellington St for a pre-show bite to eat and drink. They have shown no human interaction or intent to refund the tickets I could not refund when I attempted to before the shows.I NEVER received my one (1) ticket for 21 April 2022 (originally for 28 Oct 2021), nor did I get a refund or any other information on what happened to my purchased ticket for that night. Travancore, VIC. Create an account to follow your favorite communities and start taking part in conversations. In writing I was told I would receive the payment from sold tickets within 10 business days, as of . Cannot believe we are stuck in Australia with such a miserable excuse for a ticket booking company. Trying to buy concert tickets on the normal Ticketmaster, tells me sale starts next day at noon and shows a countdown. There is no customer service centre you can call, just an automated voice call telling you to email. Easy as. I offered a ticket for sale; it was purchased within minutes. ticket The fees for this service cover costs for operating and maintaining this marketplace and, considered with other revenues, earn a profit. Wed 8 Mar, 23. Authentic and Verified. These links can be pasted on our mobile ticket You can reach us at 1300 651 607 or resale.service@ticketmaster.com.au or by writing to Ticketmaster Resale at Level 5, 364 Lonsdale Street, Melbourne, Victoria . Get in to events you thought were sold out with tickets sold by fans and verified by Ticketmaster. It is a part of TEG Private Limited, a leading Live Entertainment, Data analytics and Ticketing company in Australia. Go here and select 'Marketplace fan to fan' from the drop-down and submit your request. It is one of the worst online services ever, horrible website and interface, nothing works as it's supposed to. It has been 2 months since the event that I sold my tickets was held with 5 tics worth app $1000. If you did not find an answer over there, then you can submit a request through the sites Help Page. I finally did get a short email back the night before the event, ABSOLUTELY APPAULING. ticket looks like this you got a mobile ticket from Ticketek. I cant attend the performance I have booked my tickets for. I'd accept less for the tickets but if they are going to add an unknown amount, perhaps there is no point. it works 0 $0.00. It has a hefty price charges, for example for a ticket base fare of $25, Ticketsmaster charges $7.75 convenience fees charge, that is at least10%. I had no idea where to post this, so thought I'd post it here and ask for advice. According to Ticketmaster's policy, on the average amount of ticket price, 30% of it is being charged as fees. To resell an Ticketek ticket, simply login to your account and select which tickets you wish to list for sale. There is a Box Office located at West HQ. I bought tickets to and event halfway through last year, tried to call them on a number of occasions and tried to email them, i unable to get in contact with anyone they have set up their phone lines and email systems that way intensionally. CouponAnnie can help you save big thanks to the 14 active promotions regarding Ticketek Gift. I put it on listing at Ticketek Marketplace, however, when I tried to remove them my tickets on the listing it said "unable to remove your listing". Companies can ask for reviews via automatic invitations. Maybe you can give it a try now. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links. All rights reserved. the actual Ticketek mobile link. We will only use them once to look up your active tickets in I included links and explained my exact process, so they could identify weaknesses in this process. on your Ticketek will charge you the service or delivery fee based on your location and per transaction and nothing is set. Version 5.22 B82 R0 Did any of you who sold get paid for the tickets once they were resold? . Unknowingly, I was obviously redirected to the resale site where I paid $949.51. It's nearly $400 worth of tickets. Press J to jump to the feed. privacy policy. I am a bot, and this action was performed automatically. If you click on "Mobile Ticket", you will get to the same link that was included in your Adjust the price slider to $1. No mentioning of queues before! Our stats show that over 90% of tickets sell within 4 days. On 19th April, 2022 I wanted to buy an accessible ticket to the Easter show. It hasn't gone unnoticed. Tickets were fully refundable so asked for refund as we couldnt see the match on 15th due to quarantine.