On the morning of disembarkation, guests with no credit card payment need to settle their onboard account on the morningof disembarkation. Enjoy the timless elegance of ocean travel. Personal checks are not accepted on board. In most ports of call, you may easily exchange U.S. dollars into the local currency. For more details please go to the U.S. Department of States Visa Waiver Program page. An additional charge may be applied. Line ship. All checked and carry-on luggage will be scanned and any prohibited items, including alcoholic/nonalcoholic beverages will be removed, confiscated, and discarded. For persons not capable of walking on their own, the use of a wheelchair will be the primary mobility assistance aid for getting on and off the ship. All guests are required to disembark the ship at this time. Please call the Guest Accessibility Department for detailed information. Learn more. I will have travellers checks to cover my account. I'd been darn annoyed if cruise fares started to climb because the paying customers were covering costs of the people who couldn't pay their bills at the end of the cruise. Please inform your credit or debit card issuer in advance that your card will be used on a Holland America Line ship. ONE THING THAT I WOULD LIKE ALL OF US TO DO - on your HAL surveys, recommend that HAL allows us to use OBC toward tours booked prior to boarding. Casual dining is available in the Lido Market every night. I'm sure there is more but that's what I can think of off the top of my head. To accomplish these initiatives, we use low-flow systems for toilets and showers in the staterooms, which conserves the amount of water used on board and therefore the quantity of wastewater treated and discharged. We usually pull a copy of our account from the front desk or kiosk a day or two into the cruise to verify that all of the OBCs have posted. Our activities to protect the environment have not gone unnoticed. (See section for Bags VIP Luggage Delivery below for details.). We had over $1500 in OBC, PLUS free gratuities, PLUS a $100 Signature Beverage card. Any guest who smokes inside staterooms or on verandahs in violation of our policy will be charged a US$250 cleaning fee per day of violation and will risk being removed from the ship for repeated violations. Since you don't drink a lot, you can always buy the regular Beverage Card(s) once on the ship and use that for drinks. U.S. citizens on closed-loop cruises: U.S. citizens on cruises in the Western Hemisphere that originate and terminate in the same U.S. port are required to have proof of citizenship such as a valid U.S. passport or a government issued birth certificate combined with a government issued photo I.D. Charges to the account are like a check you write on the account. CC Help Jenn We didn't have it, but my in-laws, who are gifting us the cruise, covered it for us. Ongoing training and adherence to rigorous standards are vital to preserving and protecting our guests, our employees and the environment. Made-to-order entres and casual dinner in the Lido. An 18% service charge is automatically applied to all beverage purchases, bar retail items, specialty restaurant cover charges, all for-purchase a la carte menu items, and all Spa & Salon services. You are welcome, however, to bring your own oxygen and/or oxygen equipment from your home. However, please note that additional charges will apply and that not all medications are available in all countries or ports of call. Items that should be registered generally include those not manufactured in your country. Choose from a wedding on board one of our ships or at a land destination. We have partnered with CIBTvisas as a service to assist with the collection of necessary documents. Guests are urged to complete the Online Check-in process before leaving home. Medication: Your prescription medication should be kept close at hand in your purse or carry-on bag rather than in your checked baggage. Tweens: Nukeball, Xbox Tournaments, and Olympic relay races along with theme parties Brave the Night, Mysterious Spy Night and Country Carnival ensure that guests ages 7 - 12 years look forward to each day at Club HAL. Our friendly international staff will teach you how to play, entertain you in a tournament or patiently wait while you decide whether to hold or fold. Guests who have not completed the required check-in prior to departure time are subject to denied boarding. During the voyage, a safe to store your valuables and important documents is available in your stateroom. Our knowledgeable specialists will gladly answer all your questions and are dedicated to providing you with excellent service. The issue is with the hold and the amount they want to hold. You can check the Happenings on Board via Navigator to view a complete schedule of shipboard activities to help plan your day. Oh, well, the bottom line is the money is not available to spend. The plan can be activated on any device, but only one device can be actively connected at a time. The luggage tags are clearly marked with your ship name. You can make a difference in the following ways: Holland America Lines youth activities program Club HAL offers an array of entertaining events for kids and teens ages 3-17. And, yes, it's best not to speculate, as I probably shouldn't, either. The medical staff on board is not available for daily care unless an individual is hospitalized in the ships Medical Center. The representatives will help you with luggage tags. Special life jackets are available for children and infants. Choose traditional pre-set seating and dining times or a flexible open schedule the choice is yours to make prior to departure for your cruise. Embarkation Time:Your assigned check-in time is printed on the Boarding Pass page in your Express Docs. Any additional information concerning currency restrictions, please contact the customs agency in their country. I dont think weve paid attention before (obviously not!) Visa Waiver Program Requirements: The Visa Waiver Program (VWP) allows citizens of participating countries to travel to the U.S. withouta visa for stays of 90 days or less, when they meet all requirements. Shore Excursions are available for purchase online until three days prior to the sailing. If downloading or using off ship, your regular carrier rates may apply. Not everything you buy is going to be on board. Weve arranged all the details from luggage handling to transportation, City Stays to expert tour guides so you are free to immerse yourself in places and experiences that justly rank among travels greatest highlights. Thats because your Future Cruise Consultant has immediate access to Holland America Lines reservation system and can view all availabilities on all sailings. Inform your bank or credit card company that you are traveling abroad to avoid any challenges with using your credit card on the cruise. This will help prevent delays in obtaining pre-authorization on board. Depending on the handset and the carrier the user may be required to select Roam on the handset. If you have enough credit to cover it, why get excited about it? Tours are available for purchase up to three days before sailing. Water in plastic bottles will not be allowed onboard in any quantity, including in ports of call. Therefore, it may be in your best interest to planahead and pack some anti-diarrheal medication with your other medications. Regarding the children, what I was told by HAL is (oh, BTW, I have a 13-year-old son who is a child with autism and, while very high functioning, still has some autistic tendencies, coupled with ADHD) that there were two ways to approach this. Ground transfers may be purchased between select major airports and the ship and from ship to select major airports on the day of embarkation and disembarkation only, as well as airport to hotel and hotel to airport in Anchorage and Fairbanks. Please Note: Persons in possession of illegal drugs are subject to immediate disembarkation and reporting to law enforcementauthorities. This thread has been helpful to usnewbies on HAL. You will claim your luggage when you arrive at your final airport destination. Or please visit royalwed.com. Package excludes purchases made in The Shops, from the mini-bar, or through 24-hour room service and beverages on Half Moon Cay. You will be responsible for all costs you incur to join the vessel at the next port. WebOnboard Credit is spending money for you to use to purchase products or services while onboard. It is designed to assist you in finding the finest treasures in the ports of callat savings of 20-60% below U.S. prices. I was told that if there is a waiting list for an excursion, then you get put at the bottom of the list,so make sure there isn't a waiting list before cancelling & rebooking! If you become ill or injured during the voyage and your diagnostic and/or care requirements exceed the capabilities of the Medical Center, you will be transferred to medical facilities ashore. CC Help Jenn For a limited time, enjoy all the benefits of our standard Have It All package, including Shore Excursion and Specialty Dining credit, plus free Crew Appreciation, a Low Price Guarantee, and upgrades to Premium Wi-Fi and Elite Beverage Packages. And I have been successful with just putting gambling money on room account and then cashing out at casino. They say can't use for casino, but neve Experience the thrill of bidding on great works of art including fine art, animation, and sports memorabilia. Alcoholic beverages will not be served to guests under age21. If you cannot prove that you owned an item prior to departure, Customs officials may charge you duty to bring it back into your country. For this reason, you should contact your local physician, Health Department and/or travel medicine clinic to discuss vaccination requirements for all countries on your itinerary. Since Princess is part of the Carnival Family just like HAL is, the precedent exists. When a ship is unable to dock, guests are taken ashore on smaller boats called tenders. The amount of the Crew Appreciation will be based on stateroom category, as set out below: We pride ourselves on excellent guest satisfaction and our onboard team is available to immediately address any concerns you may have about your cruise. In Australia, call us toll free at 1-800-260-639. An curved arrow pointing right. If so, are there any categories/types of OBC that can't be used for the daily service charge? You may also choose to send an email message to: hollandamerica@cibtvisas.com or visit their website at https://cibtvisas.com/hollandamericaline. How do I get to use the $200 obc for grats for 3rd in cabin? Upgrade requests, seat assignment changes, and flight changes cannot be accommodated onboard. An 18% Service Charge is automatically applied to all Beverage Purchases, Bar Retail Items, Specialty Restaurant Cover Charges and all For Purchase A La Carte Menu Items. Motion sickness medications are available for purchase onboard. Although embarkation may begin as early as 11:30am, our previous sailing guests will have just disembarked and we will still be in the process of preparing the ship for your cruise. Local Sales Taxes Applied where required. Minors under the age of 18 traveling to foreign countries must be accompanied by a parents or guardian. I know because I checked. Your information is encrypted, secure, easily updated and ready to email or print for yourself, family and friends as often as you wish. For detailed, up-to-date information on accessibility issues involving tours, we strongly recommend contacting our Shore Excursions Department prior to embarkation at 1-888-425-9376 (locally at1-206-626-7320) or visiting the Shore Excursions Office on board. Travelers checks may be cashed at the front office to make your deposit. If you choose the flexible, open-seating program in the Dining Room, you may make reservations by calling the dining reservation number on board or simply come to the Dining Room during dining hours. It is not a deposit, it is a hold on your credit that is available. The Luggage Direct Service is the most relaxing and hassle free disembarkation Holland America Line offers. Offer expires November 15, 2022. If you do not choose to adjust this daily charge while on board, your payment becomes final and nonrefundable. Professional, local guides and independent tour operators that meet our high standards lead each tour. If you use a personal email provider, make sure to bring your user id and password and email recipient addresses with you. Featured fares are per stateroom based on double occupancy. All staterooms are equipped with hair dryers. In order to accommodate our guests, wheelchairs are reserved exclusively for embarkation and disembarkation assistance in the pier facility and in emergency situations. Any excess deposit will be refunded to you at the end of the cruise. In addition, a professional Fitness Instructor is available to instruct you in proper techniques of using the equipment. For specific arrival instructions applicable to your itinerary, please consult your Travel Documents. Assistance is only available once embarkation has begun, typically not before 11:30 a.m. For disembarkation procedures, please contact Guest Services once on board to advise them of your need for assistance. However, effective on voyages commencing July 1. If Your luggage is locked, the lock may be removed by security or, alternatively, the luggage will be held by security until you can be present for an inspection and any items in question further identified and/or surrendered. dvise you of arrangements to minimize disruptions in your vacation plans. From the U.S. dial 1-877-466-2247, from the UK dial +44-2033-754769 or +1-617-482-1100 if calling from any other location. Children must be at least 12 months of age at the time of embarkation to sail on trans-ocean crossings and remote itineraries, where there are more than 2 consecutive sea days. Thanks everyone. For this reason, voyages originating and ending in the same U.S. port will not allow embarkation or disembarkation in an alternate U.S. port. This includes air travel to and from Canada, Bermuda, the Caribbean and Mexico. Hotel to ship transfer details will be available in your Hotel Welcome Letter provided upon check-in at your hotel. Holland America Line offers a wide range of award-winning shore excursions, providing priceless experiences at destinations around the world. Discussed here very regularly. Friends may easily arrange to send a bon voyage gift directly to your stateroom, or you may throw a party of your own for fellow guests. We recommend that you use this for the most critical emergencies only: Connecting to a Holland America Line vessel at sea is simple by using Ship Dial Service. Mosquito-borne Illnesses:Malaria, dengue fever, yellow fever and Chikungunya are found in many tropical and subtropical areas of the world. I don't have to hope that they credit it to the right place. During our regular business hours, please call: 1-800-426-0327. purchased prior to or during your cruise. If it is your day of sailing and this happens to you, please follow these guidelines: Ask the airline to immediately advise our Travel Services Department, or call us yourself at 1-800-628-4771. We will provide disembarkation information shortly before the end of your cruise, which will outline important procedures regarding customs formalities, luggage handling, travel arrangements, disembarkation and other information. Advise your airline at the earliest opportunity that you are a cruise guest destined for a sailing that day. And the run around I got when I asked about it, makes me regret picking Holland America. Guests should always travel with appropriate clothing and mosquito repellent with DEET or Picaridin to reduce the risk of mosquito bites. Visit our Frequently Asked Questions. Holland America Line's 150th Anniversary celebration party to be disembarked in a non-U.S. port. Some guests with limited mobility may find it difficult to embark or disembark the ship at certain times while at dock or while tendering due to steep gangways and steps,particularly during low or high tide. The Crew Appreciation is a daily amount for each guest that will be automatically added to your onboard account for your convenience, to recognize the The Greenhouse Spa combines the best of the most distinctive and luxurious spas on sea and land integrated with proven home spa programs and exclusive products that enhance life and promote well-being. Book with Avoya Travel to receive Savings and FREE Perks on select 2023-2024 Holland America Line sailings that may include: The Collections of Holland America Line represent tours of a particular focus, available only in select ports. Room Dining is available 24 hours a day. PASSPORT REQUIREMENT WHEN MINORS TRAVEL WITH ONE ADULT ON VOYAGES GOVERNED BY U.S. WESTERNHEMISPHERE TRAVEL INITIATIVE (WHTI) (includes travel within BERMUDA, CANADA, CARIBBEAN, MEXICO, UNITED STATES). Please contact us or your travel advisor for more information. We actually forfeited money on one cruise because we were comped tips, internet and a drink package. However, if you take out or bring into the United States more than US$10,000, you are required by law to file a report with the U.S. Customs Service. Ongoing training and adherence to rigorous standards are vital to preserving and protecting our guests, our employees and the environment. Holland America Line is not able to provide complimentary wheelchair assistance other than for the purposes listed above. This requirement does not apply to U.S. or Canadian citizens. Good explanation! I will make this one statement--a hold on a credit card is standard throughout the travel industry--rental cars, hotels, and cruise ships. Usually there is a fee required. Additional quantities may be entered, although they will be subject to duty and IRS taxes. https://book2.hollandamerica.com/protocols/, Download the Holland America Line Navigator App, download the Holland America Line Navigator App, Do Not Sell or Share My Personal Information. Reducing waste:Our waste management approach focuses on reducing the volume and toxicity of waste we generate. Banks, airports and major hotels often offer this service. From Canalettos authentic Italian cuisine to the Pinnacle Grills steak and seafood, youll experience an amazing culinary adventure. Dining venues vary by ship. The daily Crew Appreciation charge is $16.00 per guest per day for non-suite stateroom guests and $17.50 per guest per day for suite guests. Shore Excursion credit must be used pre-cruise when applied toward an Alaska Cruisetour Land Excursion purchase. Dial 1-800-993-5483 (US). Previously with RCCL and with Carnival I have never run into this. Each recommended merchant was selected on the basis of price, selection, reputation, quality, service and a commitment to shopping satisfaction. Kids Program (ages 3 6): All children participating in the youth program must be completely toilet trained and pullup free. bars, the shops, spa, shore excursions. Ability to bypass unpredictable checked baggage fees, Full money back plus $500 on-time guarantee. There is no kosher kitchenon board, nor do we have kosher dishes, utensils, pots or pans on the ship. It provides information on what to do in case of an emergency, as well as the routes to your Muster Station. Children must be at least 12 months of age at the time of embarkation to sail on trans-ocean crossings and remote itineraries, where there are more than 2 consecutive sea days. But after reading the above post it looks like I will have to have the full 420.00. Other restrictions and exclusions may apply. Please do not forget to print them out prior to leaving home. With Express Docs, your cruise documents are available up to 50 days before your cruise departure date, and you can print part or all of your Express Docs whenits most convenient for you, 24/7. Want to read your email, catch up on the latest news and check your finances? When you book select sailings with Have It All, before March 31, 2023 receive: Reduced fares up to 30% off Free Balcony Upgrade Shore Excursions Specialty Dining Signature Beverage Package Wi-Fi Free Kids Fares Up to $400 Onboard Credit per Stateroom But after reading the above post it looks like I will have to have the full 420.00 I'll check this out againOn Carnival I only needed to put down the 200.00. Powered by Invision Community. CC Help Jenn Hope all HAL ships will soon have this. Additional communication instructions can be found on board the ship in your stateroom information directory. Important: Do not pack your passport, medications, Express Docs or electronic airline tickets in your checked baggage. Holland America Cruises is currently running a special cruise deal that offers free balcony upgrades and bonus onboard credits of up to $400. Art Auctions: Picture yourself in a friendly bidding war for an unusual etching or winning a free work of art just for attending! No exceptions will be made. For embarkation procedures, please advise the Shore Operations staff upon arrival of your need for assistance boarding the ship. It is also a good idea to bring along a record of your immunizations, as requirements for immunizations may change. Please note: This service is available only on days of sailing. For more information, or to sign up go to maketraveleasier.com/Holland or call 1-877-847-0045 to speak to one of our customer service representatives. (BBC World News, ESPN, Fox News and MSNBC are available, subject to satellite transmission.). Finally, make sure that you label the inside of your carry-on and checked baggage with your name and contact information. CIBTvisas also provides a concierge service should you wish to have a dedicated Concierge Specialist manage the entire process from start to finish while providing the expertise necessary to ensure your request is approved as quickly as possible. A credit card is required for all inbound phone calls to a ship. Flight options can be managed by logging into your cruise profile at www.hollandamerica.com. You may also make advance rental arrangements prior to departure and have a wheelchair delivered directly to the ship. With this in mind, the following emergency phone numbers are available for your use. documents, along with new luggage tags. Please note the EDL is not the same as an Enhanced (or Endorsed) Commercial Drivers License. At the center is Music Walk: an exclusive collection of performances. Rest assured that your passport will be fully secured by our staff. Yes, you are correct. : At some point in your travels you may experience an emergency. For further information on our relationship with airlines, please refer to your Cruise Contract. Celebrity does that and I wish HAL would too. So everything you charge to your room (beverages, on-board shopping, hotel service charges, minibar, etc.) If these have not yet been provided, please ask your Stateroom Steward. in the bar, lounge or pool areas. If you have a chronic medical condition, please bring a recent report from your physician. For folks who can't cover this much hold, a cash deposit of less money can be used. I understand that some cruise lines already allow this and it would be such a HUGE help in our planning. Prescription Marinol, which is used by some as an alternative to marijuana, is permitted. Certain ship transfer operations (e.g., during tendering and at the gangways) may not be fully accessible to wheelchairs or scooters. But it will work for me.. For questions about how long the hold remains in effect or how your available credit is affected, please contact your card issuer. Each year between 20%50% of international travelers (an estimated 10 million people) develop diarrhea. The final amount billed may take up to 24-hours following disembarkation. Holland America Line Extends Military Onboard Spending Money Offer to Canadians; Now Includes First Responders and Healthcare Heroes for Select Cruises Some countries impose an arrival or departure tax, which cannot be included on an airline ticket. Travelers who have not obtained approval through ESTA should expect to be denied boarding on any air carrier bound for the U.S. The U.S. dollar is the only currency accepted on board Holland America Line ships. To purchase a gift for a guest, please visit ourBuy a Gift for a Guest pageor contact our Ship Services Department at: Holland America Line Ship Services Department, 450 Third Avenue West Seattle, WA 98119 Phone: 1-800-541-1576, Email: hal_ship_services@hollandamerica.com. Registration is free and there is no obligation to bid. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions, C858B0A9-6769-424D-B129-59363EDAC023.jpeg, B5073042-BF8A-4EEC-BD19-0938D8732763.jpeg. Wi-Fi Premium Package: All onboard Internet usage is subject to Holland America Lines standard policies, which may limit browsing of some sites due to network security and bandwidth usage.