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Customer service associates can be reached through the following methods: Market Force Contact Form: https: . Use this comments board to leave complaints and reviews about Kay Jewelers. Kay Jewelers Credit FAQs His parents had purchased jewelry at Kay's for many years. She was diligent on researching the best options for me. Positive and energetic Store Manager with drive to meet and exceed goals set by company. I have had the pleasure of wearing exquisite jewelry from Kay Jewelers for many years - from the necklace my parents gifted me for my sweet sixteen, the diamond ring I wore on my big day, and the wedding ring I proudly wore on my wedding day. The business is located in Newburgh, New York, United States. Visit Kay to find your dream ring today. FAQ. Kay Jewelers customer service. Jewelry Repairs, Events and Other In-Store Services | Kay Customer Support Phone Number: 1-800-527-8029. You will receive an email (and text message if selected at checkout) advising you when your order is shipped and another email when your order is ready for pick up. Recently my boyfriend lost his mother and inherited her belongings. So don't forget to put the discount to use. A link has directed you to this review. If your finger is a different size, we can adjust the ring. . Associate then call the manager and was able to find when I was about to leave the store. Top of the Page, What is the difference between natural and lab-created stones? Their telephone number is (845) 564-2205. I would have remembered that. How will I know when my order is ready for pick up at my KAY Jewelers store? This company is a SCAM with jewelry. They refuse to remove the interest. I will never leave my ring in bleach again. Kay Jewelers: My son order a ring for I and my sons gf why was it I was going to have my wedding band engraved as well and I do not trust Kay's jewelry anymore. Kay.com will not accept the return of merchandise picked up at the store. They tried to say since it was a custom ring I could not get my money back after spending thousands of dollars. What is your policy regarding the gold supply chain? This means that we may receive a commission Kay Jewelers does not provide customer service by email, but does provide it by phone. I then changed the delivery to a UPS drop-off location so it wouldn't get lost to an address that didn't even exist. On May 27, 2022 Picked up ring from Kay. The Customer Service At Kay Jewelers; The Final Word; The History of Kay Jewelers. A Philippine registered nurse with an extensive professional experience in customer service, hospitality, aviation, jewelry start up entrepreneurship, teaching, public speaking, life insurance industry and public relations. Can I have someone other than me pick up my order? enhance your experience. Sonya took the time to contact several Kay's to try nd track the band down. Ring sizing service will take up to three additional business days. Average Kay Jewelers Customer Service Representative hourly pay in the United States is approximately $12.91, which is 9% below the national average. The diamond in my ring fell out on May 7. Thankyou Bri sincerly Angela C, Recently I had to have my Movado repaired and took it to Kay Jewelers on Sunset Blvd in Lexington, SC.From the first day I received outstanding customer service from the Associates and the store manager. You are offered a chance to save up to 10% OFF. Please advise if there is anything that can be done to accommodate this inconvenience. Top of the Page, Do you offer any warranties on your merchandise? Click Here to learn how to determine your ring size. Your credit card will be charged for your purchase the day the merchandise is shipped to the store. The icing on the cake was a beautiful engagement ring from Kay Jewelers, which Josh custom-designed. Set a time to meet online or in-store, and we'll meet you, ready to help. Credit options: How can they make sign that and dont release my ring? I went in on 1/5/2023 and ordered an engagement ring (and paid for it in full) from the Kay location in the Boise Town Square mall. They claimed some orders were not able to be cancelled and mine was one of them. We appreciate that you've chosen Kay Jewelers. (Trade-ins are not accepted at kay.com. Kay Jewelers Customer Service Phone Number & Hours - ForLocations If the online section is anything like your customer service it's no wonder people give you craptastic reviews. In addition, you may purchase Kay Jewelers Lifetime Extended Service Plan. The Kay credit card customer service phone number for payments and other assistance: 855-506-2499. Credit Card Payment Address. Do all rings come in the same size or are there different sizes available? By the end of our interaction, I felt that not only will I be going to Ashley for all of my Jewelry needs but I also felt that I found a new friend. I called their customer service to file a claim, a manager never gave me a call back after numerous attempts. Wife wore the earrings once in January. Top of the Page, What colored gemstones are considered precious? I came by with my boyfriend to just look around. KAY Jewelers Customer Service Phone Number (855) 703-4522 & Emails Kay Jewelers offers engraving on rings. We left the ring in their possession to be sized and appraised, and they told us they would contact us as soon as it came back from the appraiser. Don't worry, the conditions for using this coupon are very broad. Kay Jewelers has told just about everyone in America, "Every kiss begins with Kay." The chain jewelry store with locations in seemingly every shopping mall in the United States, Kay Jewelers has been a staple of American retail for decades, and it doesn't seem to be going anywhere. A worker name Susan immediately was pressuring my boyfriend to buy right away. The millimeter is our standard unit of measurement for jewelry dimensions. Well, every Kay policy should be the same. First, browse the site and add the items you want to purchase to your shopping bag by clicking on the black "Add . You all are Rock StarsSheena. A special ordered item is created upon request. Do not buy from them. All other gemstones are referred to as semi-precious. Read full review of Kay Jewelers and 2 comments. Clear Filters. Compare Payment OptionsGift Cards. Color gemstone jewelry is not eligible for trade-in. I contacted customer service and they do not have the ability to push the transaction out or expedite. That wasnt good enough, I needed to spend the $450 first, then theyd talk to me about upgrading. I worked for 3 years in college. We were baffled because we have a Kay's credit card, and have been there several times prior. the sales lady was VERY NICE AND POLITE enjoyed working with her, Very pleased with service the trough knowledge of all items in store and was treated respectful by Bri Garza leaving a very happy customer. I googled it and it said do not put your rings in bleach, I did not know Clorox would damage my ring. Voyez comment nous le faisons et nous pouvons galement vous aider. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I Absolutely LOVE Kay's Professional Sales Lady Robin @ Macomb Mall She Always Gteet With A Smile. If you are having a problem placing your online order, have questions about your merchandise, or need assistance with something not listed above please call us at: (800) 527-8029 during the below hours: Double check your spelling, try broadening your search words to more general terms or limit your search to one or two words. You have a good chance to enjoy $200 OFF that KAY Jewelers offers you. In addition, all necessary repairs must be completed by our representatives. All of our rings are sized to what has been determined is an average finger size. I am being told that my ring is unrepairable, and that is NOT true. Give us a CallIf you have any questions concerning your jewelry or this Guarantee, please contact the store nearest you or contact Customer Service. We went to Kay's off hwy 20 on January 2 and dropped it off to have it appraised and sized. To talk to Kay Jewelers employees to not make people feel uncomfortable and to not pressure people to buy right away. KAY Jewelers is offering Extra 10% Off Site-wide to reward consumers. It was a great relief to have it arrive so soon. I had it insured and it appraised almost 30% more than what he paid for it!! KAY . Learn moreIf your online purchase was picked up at the store, it must be returned to the store. You must bring a valid photo ID (such as a driver's license). My husband surprised me with a beautiful kay jewelers wedding ring I loved it diamonds on the bottom and the top really love it they did a great job with it . border: 1px solid #515666; It can take up to ten days for this service. The biggest issue besides the whole mess they have in that store is that the associate did not give my ring unless of a sign a general release that is manipulative and definitely should not even be legal and I will look more into it. Online: Log in to your online account or use the EasyPay feature in order to pay your bill. Unsubscribe easily. At Kay.com, they strive to provide the best customer service possible. I have bought two Jewelry pieces from Kay Jewlers 1 chain and 1 ring. How is this even possible that it is done electronically yet takes so long to get to me and I only become aware of this delay after I have made the purchase? Now, it has started customer satisfaction survey to collect feedback and improve their service. Unsympathetic clerk claims that I am out-of-luck because I didn't purchase the "extended warranty", standard warranty is 30 days. Kay offers customers credit options to help them finance their purchases. After 30 days, your order will be returned to kay.com and your method of payment will be credited. KAY Jewelers Credit Card - Home - C.comenity.net They will tell lies, not return phone calls and not measure your finger properly for the sizing. Kay Jewelers does not raise credit limits automatically as a matter of policy. Get questions answered and resume your conversations easily! Top of the Page, How long do I have to pick up my merchandise? Go ahead. Both share the same physical, chemical and visual properties. Your Jewelry Consultant is ready to talk! All I get is a runaround. The eligible items for the discount range a lot. Desired outcome: He was elated to find the beautiful ring that his deceased father had worn daily and was designed and made by his mother. (Engraving is not available on kay.com.) We received a bill charging us all of the incurred interest. I am currently experiencing the same issue! Receive a Quote. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Shop discounted jewelry from affordable engagement rings to trendy gold chains and necklaces at an unbeatable price. The sale associated was so patient and polite and very helpful. I just want to take time to praise Sonya at the Park City Kay's location. From our first conversationshe stated that her main objective was that she wanted me to be happy with my purchase. She was very nasty with me and at first refused to listen to the entire situation. Your Jewelry Consultant is ready to talk! Alternatively, you can make a payment over the phone at (855) 506-2499 or via mail.. How to Pay Your Kay Credit Card. ConsumerAffairs is not a government agency. Customer Service munka, lls: Budapest, 2023, janur 24. - Indeed Affiliate disclosure: Hotdeals.com uses affiliate programs for KAY at Your Service. Order--number [protected]. Read More. Address: Sterling Jewelers, Inc. 375 Ghent Road, Fairlawn, OH 44333-4600 USA. min-height: auto!important; I called the store and asked for a district manager and they gave me a wrong number. 1-888-868-0296 (TDD/TTY: 1-800-695-1788) Feedback . A copy of your current Kay Jewelers Credit Card Agreement may be obtained by contacting customer service at the following link. The Untold Truth Of Kay Jewelers - TheList.com