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There will be times when for various reasons, a receiving system does not respond to a message forwarding request and then the sending system does not retry at the right time / interval. I have it in a notepad file as well if that makes it more readable. Neither of these has solved my problem. Do other emails they send get to where they need to go? Thanks I decided to wait and see and this evening emails are sending OK again with the exception of one email that returns a 453 Too many recipients error message - I was trying to send an email to about 50 people on In the case of delayed emails, that do eventually arrive, the headers can be useful in determining where the delay occurred. I can't send or receive messages in Outlook - Microsoft Support 15h33. - edited This amount is subject to change until you make payment. 11h40. Below is an article to help guide you through the process. Because all your devices stopped accessing your email at the same time and assuming you can still access your email via webmail it is obviously not a problem with your email accounts or with your password, hence the advice not to do anything. All I can suggest is contact BT via Web Chat and dont take No for an answer when they say the issue is with your device(s). My wifes email account on her iPhone 10 is working fine and her settings are identical to those described above on my Samsung phone. Dave Bradford would love to ditch Virgin Media and get a new broadband provider. on It is they that should investigate why other email providers don't have this problem. So it seems to be something between Android and BT Mail. Switching email address if you have never done so before can feel like a daunting task. That will mean that when someone emails you at that address, they will receive an automated message saying their email has been forwarded, and explaining that you will be responding in future from the new email address. 11h05. Gmail and Outlook are two of the most popular. 2. Outlook emails not being received by btinternet.com addresses Problems with email | BT Help 17h25. Uninstall and Reinstall Mail app A. Uninstall - Windows Key+X > Click Windows Powershell (Admin) > Copy the below and paste into Powershell and Enter I've got a "failed delivery message". So, I did checked around it seems that smtp is not working. 19-12-2022 Last week I phones an advisor with a somewhat similar response. 17h33. I can send messages on iPhone and webmail but not via Apple Mail on either of my Macs (MacBookPro and iMac). This is exactly the same as my issue - with the 993 / 465 too. btinternet email server refusing to send outgoing issue can clear itself after a day or two" proves to be the case. Thanks for the examples that have been provided so far. Unable to send mails to btinternet addresses, Re: Unable to send mails to btinternet addresses. I later found I wasn't receiving emails from another friend with a btinternet address so it looked like this might be the common connection. About a week ago on my phone only, I started getting messages along the lines of you need to login to your email account when I went to read or send emails on my phone. Look from the bottom upwards to see the activity timestamps from when the message was sent, through to when the message was received by Plusnet. He received emails from me okay (from my Metronet email address) but I wasn't getting his replies. I have a group of 14 people set up under Outlook 365. I anybody else having this problem. 26-08-2021 14h00, on Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? 6h21. Will post any update that I get. Log in issues. 23-04-2021 You may have to register before you can post: click the register link above to proceed. 14-07-2019 Can send emails fine from any other account. 26-08-2021 I can send & receive on my work email account using the Outlook app. on If anyone else is having similar issues with delayed emails, and wants to see if it's the same thing, all you need to do is obtain the email headers for the received message and then look at lines that start with the word Received. Why cant my email address have BT.com in the display name? I cannot find an obvious way of asking bt about this! Various errors messages. Those who wish to hold on to their email account just have to log in from time to time to keep it active. . MisterW, bobpullen. Sky allows former customers to keep their email account free of charge and indefinitely. Just one other thing that might be relevant. 16h34. Are there really just two of us having this problem? For additional information, see the Global Shipping Program. Interestingly, I have received two follow-up calls from 2nd-level technical support who have advised that they have done some work on their systems as a result of my initial contact. If you're having problems, try logging in to webmail. It has just hiked his bills by another 6 a month and he feels penalised not rewarded for being a loyal customer for over 20 years. To start viewing messages, select the forum that you want to visit from the selection below. Millions tied to cynical deals face extra charges, so we urge the watchdog to act, Get a better broadband deal! Anyone else experiencing the same issues? I feel there is something going between Google and Apple. Frankly, just waiting & hoping that the problem resolves itself is not what I was hoping to hear. Copyright 1995-2023 eBay Inc. All Rights Reserved. Townman, Gandalf, anneoconnor. The account I am using is Gmail (the google mail). This will work as long as your old email account is still active. Yesterday afternoon 22 April 2021, when I created a new email on my phone, it wouldnt send, stayed in my outbox and again I would receive error messages telling me to log in. I've also found an old post from someone (Peter) with the same problem, but I can't see that his problem was resolved. 23-04-2021 Help with setting up your email > Other tips: Check that email addresses are typed correctly Check spam folders - genuine emails sometimes end up in there by mistake 20h35, BT Mail | @btinternet.com | Cannot send mail, Re: BT Mail | @btinternet.com | Cannot send mail, Announcements, Guides & Community Updates. We think inflation-busting, mid-contract rises are grossly unfair and have been campaigning in recent weeks for suppliers to think again. Apple may provide or recommend responses as a possible solution based on the information I am using the Outlook app on a Samsung phone. BT Email - best practices for postmasters and senders of email | BT Help, on We understand that you are experiencing issues sending emails. 11h33 For email, I use Microsoft Outlook (from Microsoft Office, not outlook.com) email on my Samsung S10 phone and on my laptop. A warm welcome to the forums. on Have you had the chance to check if the issue persists on a different user account? We always endeavour to grade correctly and , This amount includes seller specified domestic shipping charges as well as applicable international shipping, handling, and other fees. There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years. To start the conversation again, simply 23-04-2021 Has anyone experienced this problem. This morning I received an email from the second friend which he sent to me in December but I didn't receive until now, and I also received a second email that he sent me in March. What can be done to fix this problem please? The worrying thing is I don't know how many other emails I'm not receiving. Many have had the same address since they first went online many years ago. 15h31. If you want to PM me with relevant details, I'll get someone who has access to take a look and see if there's anything we can see on our side. BT internet email problem Hi. I installed the outlook App on my iPad and it works perfectly I'm afraid. I've got a "failed delivery message". This has made me want to look a bit further and so I found the Community. on So hardly time for a timeout to have occurred. 26-08-2021 My husband hasn't yet received a reply to the ticket he opened on his BT account yesterday however it seems more than coincidental that this morning I received six delayed mails from two different people with btinternet addresses. 10h59. 10-07-2019 No links of any sort and it still bounces, coming back with the messages unable to deliver after repeated attempts. 09-07-2019 We do not write articles to promote products. I thought that I had fixed the issue last night by resaving my IMAP SMTP settings and restarting Apple Mail but the problem has reappeared this morning. It's good (???) In the last 24 hours I have been unable to send any mail from my@btinternet.com account from any of my devices. on Outlook.com not sending emails to btinternet email addresses 19-12-2022 Yes they do and they can send successfully to my Metronet email from ipad and PC using a gmail address, I have sent you a pm with the raw text source header from an email sent 13th April which only arrived this morning. It is useful Anne that you have posted a similar experience on this topic, for it helps to see if there is a common issue. on Here are some answers to help you. I have cleared cache and data. One of the mails having been sent as long ago as April 4th. 25-08-2021 Now when I send them emails from my Outlook.com email address they bounce back as undeliverable. I have deleted the account and reinstalled, checked all the settings and named the account with the e mail address. @stevebrass Thanks, but same result as before. But the problem is, and has been for years, why is it ONLY btinternet email addresses that suffer from this problem. 26-08-2021 23-04-2021 19h32. - We do not send parcels to PO BOX addresses. on I can take the same message and copy it into gmail and send from there and it gets through with no problem. 2 users liked/thanked this post: Our Gmail accounts work on all our devices. All packages, programming, features, and functionality and all prices and fees not included in price guarantee are subject to change without notice. The problem is also affected by the addressee. 26-08-2021 I can send test messages to my iCloud e-mail but not other addresses. I can send & receive the bt emails using the Samsung mail app. View cart for details. Its probably not directly relevant to your problem, but who knows with Apple!! BT Email: I can't send or receive email If you can't send or receive emails, here are some simple tips to help you sort the problem out. That is because he has a Virgin Media email address, which would be deleted if he switched away. I consistently receive this warning: whenever I try. Although port 587 will usually work, port 465 is the recommended port. What does this mean? Might that apply in your case too? Comparison website Uswitch says that almost a quarter of people rely on their email address provided by a broadband provider, especially people aged 65 and over.