Facebook Yard Sale Sites: How To Make $500 THIS Month, How This Professional Chef Made His First $1,000 Flipping Used Items . If the seller doesn't respond or you're unable to resolve the issue with them, you can ask us to step in and help. Message 3 of 7 latest reply 1 Helpful If we don't see any indication that the item is on its way after 15 business days, we may close the return and protect you from negative feedback. I know it won't make you feel better - but there is no way around getting stuck paying the shipping both ways for a Not As Described claim unless you are a top rated seller, regardless of the validity of the claim and what the buyer says in messages separate from the return request. What do you mean by adding sold as is to your terms and policies? Ebay sides with buyers in not as described claims. Always get info to present to eBay and call them before responding to the buyer to see where they stand with the return. You might be asking, "Do private sellers have to accept returns?" The answer is No. You're eligible for the eBay Money Back Guarantee when you contact the seller within 30 days of actual or estimated delivery date of the item. Make sure you ship the return by the date in this email to avoid any delays or issues in the refund process. This is how it is and one of the risks of doing business on eBay. SNAD (Significantly Not As Described) where the item received is Significantly Not As Described in the listing. If you're responsible for return shipping costs and used an eBay label, we'll deduct the cost of the label from your refund. If you use alternative shipping arrangements, the return shipping charges arent included in any eBay Money Back Guarantee refund youll receive. ), you will have it in the messages with Ebay and they will honor your no return policy with proof through eBay messages. Depending on your return policy, this may or may not include the original shipping cost. When you create a listing, you'll add a return policy, which will determine your options if a buyer wants to return an item for "change of mind" (or "remorse") reasons. If the item is returned used or damaged, you may qualify to issue a partial refund. If the seller is responsible for return shipping, its important that they cover the costs. SNAD (Significantly Not As Described) where the item received is Significantly Not As Described in the listing. You pay for return shipping if youre returning the item because you changed your mind, and the sellers return policy states that buyers are responsible for return shipping. 11:34 AM It covers purchases paid with PayPal and most other electronic payment methods. This will definitely help any return request case that comes your way and a good habit to get into. However the seller is claiming it was in excellent condition prior to shipping and they will refuse any returns. If your item hasnt arrived, or isnt as described,let the seller know. I'd really like another option. Shipping: US $10.00 (approx C $13.57) Economy Shipping from outside US. You'll receive the return shipping label credit on your monthly invoice. If you get in the habit of taking great pictures and as many pictures as possible, when faced with an Item not as described, no returns case with eBay and they see you have it notated and photographed, the chances are better that they will side with you. If the estimated delivery date for your order has passed and your item hasn't arrived, you can let the seller know by reporting that you didn't receive it. Escalate to eBay if you don't reach a resolution within 3 business days. If youre a reseller in 2023, you can find deals on items in many places. This was one of those times I was pretty happy I had taken photographs while I was packing it. Another sale previously had the buyer claim an item was defective when I know it was not. If you received an item that was as described but you changed your mind and do not want it anymore, the eBay Money Back Guarantee does not apply. Is there anything you can do? The only categories excluded are: It does not apply to websites other than www.ebay.com like eBay Wholesale Deals. We have a simple three-step eBay Buyer Protection process to assist you in case something goes wrong with a transaction. You believe that it was exactly as described. Keep in mind that some returns can remain open for up to 35 business days. Here you can discuss all things shipping with other members. Many buyers only make purchases from sellers that offer a returns policy. He tried to re-tie it down with new straps and put in a request for a refund. This may sound like overkill to you, but stay with me while I explain! eBay's policy today (2016) is that if something isn't as described, the seller pays for return shipping, regardless of any policy claims by the seller in his listing. When your return request is accepted, we'll send an email to your Messages - opens in new window or tab with the subject "Send the item back". It is best to have a plan for such shrinkage just as any brick-and-mortar business does. Here's how: How to offer a replacement or exchange item, How to issue a partial refund when the item is returned in a different condition. A dialog will open as you type your search terms. If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects youeven if the seller does not offer returns. But the seller should communicate with you. Seller with 11000 feedback. Accept the return:The buyer will send the item back to you for a full refund. If you do not refund, and the buyer asks eBay to step in, you will receive a defect on your account, your Final Value fees are forfeited, and the buyer keeps the item. (oh and that happened b.c ppl would send it back stating wrong size). If you're not using an eBay return shipping label, make sure you use a tracked service and add the tracking number to your return request. They will just accept that they are not covered and walk away. In this case you can: Refund the buyer and get the item back. If return shipping is not payable by seller in accordance with the sellers return policy, return shipping costs are the buyers responsibility. 11:35 AM. moment, Oh, Ship! Once you request a return, the seller should get back to you within 3 business days. The eBay Money Back Guarantee applies to virtually every item on www.ebay.com. eBay gives this MBG for Australian and International buyers, however . Copyright 1995-2023 eBay Inc. All Rights Reserved. If you want the items back before refunding, I'd accept the return and send them a shipping label. I describe anything that is not working with the item, any wear on the item, scuffs, scratches or anything that would potentially be a reason for the buyer to want to return the item. What does the eBay Money Back Guarantee cover? Give the seller at least 3 business days to resolve the issue, but don't wait longer than 30 days. If the seller is responsible for the return shipping costs, they'll let you know how they wantthe item to be sent back to them. It has mostly been a hobby that makes some extra cash, but sometimes it serves as my main income as well. Just go to the ResolutionCenter and let us know. I go over the item with a fine toothed comb and try to mention and notate anything that may be wrong with the item. Learn the fundamental steps for running an eBay business. After a few emails, I was able to piece it together that he dropped the cooktop when he was getting it off of the truck at his home. If you're responsible for return shipping. It covers purchases paid with PayPal and most other electronic payment methods. Choose Print label. Thats the great thing about implementing these tips. Choose the item above to start resolving a return. Tracking lets the seller know the item ison its wayand allowseBay to see the progress of the return in casetheres an issue were asked to help with. And this is my fault? In this case, I just try to do damage control. Put on your thinking caps before you ship, Combined shipping is a win for both you and your buyers, Self-proclaimed shipping expert shares their "Oh, ship!" You are describing the old rules the rules changed a few months ago. ), How This SAHM Made $1,000 In Her First Month Flipping Used Items, How I Quit My Job To Flip Flea Market Stuff Full-Time. Check the seller's return policy in the listing to see who is responsible for return shipping costs. Their listing states they do not accept returns. In the rare instance, this can happen. 01-08-2020 Noin line with 'ebay reality' it works .more like THIS as posted upthread>>>>>>>>Still, it wouldn't really matter what you put in the description. If you're unable to resolve the issue within this time, the buyer may ask us to step in and help. Tip I grew up in Central Florida and have lived here my whole life. Just go to the ResolutionCenter and let us know. resolve problems in the Resolution Center, Find out more about eBay Buyer Protection. When being faced with paying return shipping on an item thats not as described, I always give the buyer the option to keep the item with an offer to refund part of their money. You do not have to be in a hurry when you receive the item to refund them. All items included in the original package, Factory or vacuum seal must not be broken/opened (if applicable), Original tags included & attached (where applicable), Must include provided certificates of authenticity, grading, or appraisal, Factory or vacuum seal is broken/opened, but the item is still in its original condition, Item has been registered or user has not logged out of the device's account, and it cannot easily be set back to factory settings, Significant signs of wear, or significantly different than how it was shipped to the buyer, Item is damaged, scratched, defective, or requires service or repair, Missing provided certificates of authenticity, grading, or appraisal, Opened items that cannot be resold (perishables, liquor, makeup), Sold multiple items but the buyer didnt return all of them, We can't determine that the item received by the buyer matches the listing description, You offer returns and your stated return window applies. If you're responsible for the return shipping costs, you'll see the price of return shipping, and be able to purchase your label. If you respond to the request but don't come to an agreement with the buyer after 3 business days, you or the buyer can ask us to step in and help. eBay Business Equipment Purchase Protection. The seller will also pay for return shipping. I also had a listing that was marked as parts only returned as defective? If the buyer reports that the item arrived damaged or doesn't match the listing description, you'll see different options for responding to the return. The condition of the returned item is important, so repack it carefully. Covers your purchase price plus original shipping on virtually all items. They do this to me ALL the time, some even state in the return "hey do you sell this (other size) because I'd like to exchange". There are several ways you can send an item back to the seller. Does the tracking number show it was delivered? If you're not using an eBay return shipping label, make sure you use a tracked service and add the tracking number to your return request. For example, you may haveopted to automatically accept return requests. Read the complete details about the eBay Money Back Guarantee. The eBay Money Back Guarantee protects you in cases where an item is not received or is not as described in the listing. Often times, they will say something that was clearly stated in my listing. It may only be used to recoup losses when an item is returned used or damaged. We have several policies built into our business model that protect us from having to return items. Remorse Return The return of a item that corresponds to the item description in the listing and has no defects, but the buyer has changed his/her mind to purchase it. If they say they will side with you, you will be able to relay that information to the buyer that it was clear in the listing and that you will not be accepting the return for that reason. All Rights Reserved. If the item arrived damaged, broken, or faulty, add up to 10 images relevant to the reason you're returning the item for, and showing any scratches or defects. For more information, see our Condition of returned items policy. This can be useful when the buyer isn't completely satisfied with their purchase. Here's how to print an eBay return shipping label: Go to Purchase history . Sellers want to maintain their reputations, so theyre happy to resolve issues quickly. Make a point to take action on your listings to avoid unwanted returns. You can also open your Returns dashboard and select View return details from beside the item. When you agree to give the buyer their money back, or once you receive the returned item, you'll need to issue their refund within 2 business days. Returns happen. If you want to start your own business, the reseller business model can be a great place to start. This is a win win for both of us. If they are rude or threatening to you, do not retaliate. Do I need to pay extra for the eBay Money Back Guarantee? When the seller accepts your return request, youll either receive a return shipping label from eBay or the seller, or youll be asked to purchase a label directly from a carrier. The seller has 3 business days to get back to you. If I can prove to eBay (and I often can) that I described the item accurately and it was as described, eBay will side with me in the dispute. If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects youeven if the seller does not offer returns. So would all sellers. Having a very clear eBay Return Policy stating you do not accept returns will help you in the event of a return request dispute. You can go to the Resolution Center and contact the seller. You'll also be responsible for covering return shipping costs. Learn more about our Condition of returns policy. Once received, you will have 2 business days to review the returned item and issue a buyer refund, or ask eBay to step in and help. 01-08-2020 Read theSeller protections policyto find out how to qualify to issue partial refunds. Offer you a replacement or an exchange Some sellers may offer the option of returning an item for a replacement or exchange instead of a refund. Accept the return:The buyer will send the item back to you for a full refund, including the original shipping cost. That does not mean that you will automatically have to accept a return and refund their money if you get a request. Offer a replacement item. If the buyer is asking to return the item because it's damaged, faulty, or didn't match your listing description, then you need to accept the return. I'm a top rated seller with 100% feedback and I do what I can to help people and its frustrating to be paying a couple hundred extra a month in fees for something that seems to be out of my control because buyers miss-categorized the return. The buyer received the wrong item, it arrived damaged, or it doesn't match the listing description. Get in the habit of getting information from your buyer for reasons they are returning. If you send out an item and it gets to your buyer damaged and you dont have insurance, you WILL BE refunding the cost of the item! Check out our FREE intro Workshop! To the OP- the great thing is, you are selling items without much competition, apples to apples. You want to have all of your bases covered and be very detailed and specific about anything that could possibly be wrong with your item. If they've opened the return for another reason, for instance if they ordered the wrong item or changed their mind, then you aren't required to accept the return however, where possible we always suggest providing a great customer experience. If you haven't received your item, or the item is not as described, we'll refund your purchase price plus original shipping on virtually all items. Being faced with a return request can be very intimidating. Let the seller know how they can help resolve the problem. The unofficial eBay subreddit. If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects youeven if the seller does not offer returns. Report the buyer when you issue the refund through the eBay returns flow In the UA, sellers agree to allow eBay to decide all Money Back Guarantee claims, which includes the Not As Described case. See how to check the status of your return. 07-05-2020 If you received an item that was as described but you changed your mind and do not want it anymore, the eBay Money Back Guarantee does not apply. How you request the return depends on how you bought them. Offer a partial refund:You'll issue a partial refund to the buyer, and they'll keep the item. If you have your Terms & Conditions laid out clearly, this will ensure your Not as Described, no returns dispute will more than likely go your way. If the return request is for Item not as described, I get them to let me know why they think it is not as described. I gave alot of money for an item from ebay to a seller. So it is in your best interests to avoid these cases by offering a more buyer-friendly return policy if you continue selling on eBay. So here are 10 tips to help avoid eBay returns for items not as described if you do not accept returns. Send the buyer a message:If you have any questions regarding the buyer's request, you can contact them directly. You can also check the progress of your return request at any time. Decline the return:You can decline the return request if you've stated in your listing that you don't accept returns. Always, always be nice! This is a good option for low-value items. Your email address will not be published. Do not give a refund without getting the item back! This is obviously not how I shipped it out and was damaged in shipping. Only if you have proof that the seller is lying (a conflicting message from buyer etc.) Your options for responding to a buyer's request depend on the reason they're returning the itemand the return policy you stated in your listing. This even after I specifically instructed them NOT to throw anything, including the shipping box, away until I instructed. Something went wrong. When a buyer opens a return request the funds related to the sale may be put on hold. If the item is damaged while it's being returned to you, you may be entitled to offer them a reduced refund. This is a small fee to protect myself from losing money in the event that the item is damaged in shipment. If we're asked to step in tohelp, we'll ask the buyer to return the item to you. When a buyer opens a Not As Described case, the sellers options are few. Delivery: Estimated between Wed, 22 Mar and Thu, 6 Apr to 98837. This is something I have saved as a document and I just copy and paste it into all of my listings. You can choose whether to accept returns if a buyer changes their mind about a purchase. Shipping has definitely been delayed with everything going on. You have 3 business days to respond to the request and resolve the buyer's issue. If the item is returned used or damaged, you will no longer be able to issue a refund to the buyer even if you qualify to issue partial refunds under ourseller protections. If you have a complaint item not as described and you dont accept returns for a reason that is mentioned in your listing, eBay will side with you and you are in a position not to accept the return. Your email address will not be published. Sometimes eBay will send the Return Shipping Label and charge him, which is easiest. There are two categories of return requests from customers: 1. It sucks , but ebay says its your fault and buyers can return for an reason. Do not refund until your item is back to you. Offer a replacement or exchange:You may offer a replacement (another of the same item) or exchange (a different, but similar item) instead of a return. This is just a third reminder that I will not be accepting returns and will help the buyer to be more sure about themselves when they purchase the item. Ebay sides with buyers in not as described claims. (MBG). There are two categories of return requests from customers: 1. Then and only then you give a refund for the item. Copyright 1995-2023 eBay Inc. All Rights Reserved. This is just another reminder to the buyer that the item that they will receive is exactly as it appeared in the listing and photographs and I will not take a return request. eBay item number: 295512568921. tnecserC weiV knorC 9. yellikallaB. Well also automatically remove any negative and neutral feedback, defects, and open cases in service metrics. Youll receive the return shipping label credit on your monthly invoice. Before you can send an item back to the seller, youneed to start a return. Buyers may not misuse our returns processes such as requesting a return and then sending a different item back. In some instances, return shipping charges are estimated rather than based on the actual weight of the package. On the next page, enter your message and select, On the next page, enter your offer to replace or exchange the item and select. Offer customers 30 day refund policy because EBay is always going to side with customers. Most sellers will quickly help you, but if you are not happy after a few days you can easily refer the case to eBay. You might be asking, Do private sellers have to accept returns? The answer is No. The seller pays for return shipping if they offer a free returns policy or if the item was damaged, faulty, or doesnt match the listing description. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns. Were not perfect and we can make mistakes. If, after a few days, youre not happy with the sellers resolution, were here to help. You are sure the item wa. Print an eBay return label Tip We've outlined your response optionsbelow. You are not eligible for any fee credits when you deduct from the buyers refund because they returned the item used or damaged. Ifyou use an eBay returns label, tracking details areautomatically uploaded. Listen to this weeks podcast to hear sourcing methods from a seller! Accept your return request and offer a full refund You'll return the item in the same condition in which it was received, and the seller will then issue a full refund, including the original shipping cost. Select your reason for the return and enter a comment about why you're returning it. If return shipping is not payable by seller in accordance with the sellers return policy, return shipping costs are the buyers responsibility. Ebay sides with buyers in not as described claims. They sent a photo with the item label-side down and when I asked to flip it over and send the correct photo requested, they said "Darn! 1) pay all shipping and refund all costs to buyer, or, 2) report the buyer for violating Ebay policy. If you don't refund the buyer within 2 business days of receiving the item, we may automatically issue a refund to them on your behalf. Have A Clear eBay Return Policy When you start selling on Ebay, decide if you are willing to take returns at all. If the item is returned used or damaged, you will no longer be able to issue a refund to the buyer even if you qualify to issue partial refunds under our seller protections. Return Claim "Not As Described"? However, if you do, you'll providea great customer experience thatencouragesthe buyer to purchase from you in the future. If you don't hear back from the seller or can't reach a resolution after at least 3 business days, escalate your case in the Resolution Center so that we can help you. It was an auction that I won. Having good Terms & Conditions is just one more measure that I put into place to make sure that things are laid out very clearly with my return policy and other things that can come up with a buyer of my items. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return.
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