Also it was delivered to Republic of Ireland avoiding customs charges. Here are 8 tips for writing great reviews. As one of the UKs leading sportswear, streetwear and fashion apparel retailers, Footasylum has access to the latest collections from popular brands. I was looking for and ordered them in straight away for home delivery next day absolutely loved it , Hi Ani,Thank you for leaving us 5 stars!I am so glad you had a great experience in our Fosse Park store!I have passed this feedback to the store for you.I'm also happy to hear you loved your order!Don't forget to tag us in some pics on social media.Take care.Thanks,Shan, Great customer service!!! Strengthen your review by uploading photos & videos. Turned up the following morning as promised, kept fully updated by text and email throughout the delivery/ordering process. Hey Getta,Thanks for leaving us a great review. For all international returns outside of the UK, please visit our dedicated international returns page. Can I return my online order to one of your stores. Not one of them seemed interested AT ALL.Firstly, to find someone for helpstaff were just huddled in a corner having a good gossip and moan. Will buy again, Ordered 2 hoodrich tracksuit such a great price bought for my son he loves them great selection easy shopping experience I always look here first before jd fast delivery. I brought some trainers and returned them just before the 28 day period which was allowed for returns. The lady at the till was no better. Easy! We hope to see you again very soon.Thanks,Rebekah, Terrible customer service, they over sell stock make up some delayed delivery emails and then wait for you to contact them after a week saying they dont have any in stock heres a refund. Hi Louise,Thank you for taking the time to leave us feedback, we appreciate this.I'm disappointed to hear about the experience you've had in one of our stores.The price should have been honoured if the price tag had the label on.Could you please contact us with the trainers you were wanting to purchase in store, and we will see if we can honour the price for you.Thanks,Shan, I reported my order missing and instead of trying to help me they told me there is nothing they can do and said I have to go through my bank. Email and text communication was prompt and efficient. They have scribbled size 7 on it. Very disappointing.Would never order from them again! Wow! Was my daughter's main present - I'll never use this establishment again and urge others not to as well. She got the problem sorted in minutes. Just noticed that the box they have sent them in isn't for the correct trainers. Find out how we combat fake reviews. From the comfiest mattresses to what strange things you can cook in an air fryer, Beth covers sleep, yoga, smart home, coffee machines, grooming tools, fragrances, gardening and much more. This arrived within only two working days and all items were delivered intact and all there. Footasylum doesn't deliver on Bank Holidays. Create a Return International Returns For all international returns outside of the UK, please visit our dedicated international returns page. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. Hi Sinead,Thanks for taking the time to leave us a 5-star review.We are so happy you love your order! For every 1 spent, you'll earn 5p back every time you shop online or scan in-store. We hope to see you again very soon.Thanks,Rebekah, Terrible customer service, they over sell stock make up some delayed delivery emails and then wait for you to contact them after a week saying they dont have any in stock heres a refund. Delivery Methods. Hey Cheryl Thanks for leaving us a 5* review we really appreciate it. You will be contacted by email to verify your review. Email never arrived so ended up going to a store on crutches to get a refund. By using a. That is great news that they arrived a day early!We hope to see you again very soon. Absolutely shocking customer service, Hi Mark,Thank you for taking the time to leave us a review.I'm sad to hear that the shorts were too large and you had to wait for your return to be refunded.I can see this has been refunded, for you.We do have to advise 10 working days, but normally refunds are much quicker than this!Thanks,Shan. Date of experience: January 04, 2023. Disgusting service.I was in the Meadowhall store today and I have never been so appalled at the customer service I received. To contact the Footasylum customer service team, start a live chat on the website. We hope to see you again very soon.Thanks,Rebekah, Terrible customer service, they over sell stock make up some delayed delivery emails and then wait for you to contact them after a week saying they dont have any in stock heres a refund. Would not recommend. Yay! Returned to Preston, Lancashire store today with purchase receipt to exchange them or get a refund. Will not use again. Unable to get in touch with anyone from customer service to resolve issue. very helpful as Liverpool didnt answer the phone. 44.99. We hope to see you shopping with us very soon. They sent me trainers in a damaged box. - Fred, posted 2 months ago Greater than 82% of reviewers feedback is Footasylum returns process could be better. I would definitely recommend and will be a returning customer. If you'd like to return your order, you can within 14 days of receipt. As a third-party retailer, you can find cheap prices on top brands in the Footasylum sale and outlet sections. A simple full refund is all I wanted from the first time I was messed around!! Hey JN,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. I have no complaints at all, fantastic service.. item arrived perfect after 3 days. As we were waiting for our trainers to come up, they constantly were putting their hair right, their clothes right, stopping infront of every mirror to check themselves out, adjusting make up. The kind your customers really want. Reply from Footasylum Jul 14, 2021 Hey! The costumers service was a nightmare to get through too as I was speaking to a robot at first via their live chat option. In just a few steps, we'll have it sorted. Ordered it on Monday and it was delivered on Tuesday. Will definitely be ordering again in the future, Great costumer sevices,I will highly recomanded I will come back as costumer sooni was ordered a pair of crocs,they look amazing,Thank u My parcel arrived 1 day earlier the Yodel driver was prompt and answering to my messages, Hey Elena,Thanks for taking the time to leave us a review. Here are 8 tips for writing great reviews. Asked for a pair of trainerscould not even tell what the guy said. Got them cheaper than any other website. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Difficult, posted 2 weeks ago Not one of them seemed interested AT ALL.Firstly, to find someone for helpstaff were just huddled in a corner having a good gossip and moan. Our 16 year old son made a two bus 18 mile return journey only to have this pointed out by the assistant. Avoid this store at all costs. 2023 Trustpilot A/S. These 20 Footasylum discount codes will help lower the cost of trainers, boots, coats & activewear, All the best features, news, tips and great deals to help you live a better life through technology. 2023 Trustpilot, Inc. All rights reserved. The range includes footwear, clothing and accessories for men, women and children. All students enjoy 10% off at Footasylum. For full terms and conditions see here. Useless. items Tracking evidenced missing item after it confirmed i had dropped in locker but i havent been contacted by footasylum, or had my refund Live chat takes a long time and is disjointed getting an actual person to speak . Companies can ask for reviews via automatic invitations. An email update at this point would have been helpful due to the vast amount of time I have wasted chasing this on a live chat that cuts you off with no outcome. After 6 attempts to chase delivery of my item, I have finally just been informed the order was cancelled on the 23rd. Claim your profile to access Trustpilots free business tools and connect with customers. If youre a regular Footasylum shopper, you might want to consider downloading the Footasylum app. Editor, Marcus Herbert. How are you today? AVOID THIS COMPANY!!!! Placed my order and Was here the next day spot on service, Hey Carole,Thanks for leaving us 5 stars!I'm happy to hear that the staff at Edge Lane store were able to help you out, I have passed this review on to them.I'm also happy to hear about the super fast delivery!We hope to see you back again soon.Take care.Thanks,Shan. Useless. The trainers are clearly not of merchantable quality and it is unreasonable to expect a purchaser to keep shoe boxes! All in all, satisfied with my purchase and dealings with this shop. Further Details. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. One very disappointed son this Xmas! It's great to hear you are happy with the coat and that the delivery was so quick. Thank you for signing up to . Great to hear that the parcel arrived so quickly. Waited 14 days still not received refund so contacted them via onlo chat to be told system error why its not be refunded, they said it be another 10 working days, I requested it to to be fast tracked and its a joke they replied sorry and said I can have a discount code for next purchase said I don't think I'll be using your company again only to be cut off from chat. Suggested companies are based on peoples browsing tendencies. You can sign up to Footasylum UNLCKD via the Footasylum website before using it on the app. Trying to get through tocustomer services horrendous, gave me the number to generate the return labelat Asda and it didnt recognise this.The Whats App message sent on the 12 January has still not been read and Klarna have reinstated the payments, so we are left with a pair of shoes that dont fit. Great to hear that the parcel arrived so quickly. This is the last thing I buy from footasylum from here on. Verification can help ensure real people write reviews about real companies. 2023 Trustpilot, Inc. All rights reserved. Easy! 14 DAYS, 10 CREATORS, 10,000 ON THE LINE ft TheBurntChip and GK Barry 281,550 views 3 months ago SUBSCRIBE FOR. !\r\n \r\nGoods returned, Yodel receipt \r\n\r\n2 months later -still no replacement received", "Love my new trainers. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. 1 Helpful Report (3 years ago) F Returns - Difficult 0.00% Industry Average " I got the wrong size shoes and to return them I have to pay 160 . Both pairs didn't fit well so returned both pairs in exactly the same parcel as they were sent through FootAsylum's preferred choice of courier ToYou through Asda. That is great news about the fast delivery.We hope to see you again very soon. Absolutely shocking customer service, Hi Mark,Thank you for taking the time to leave us a review.I'm sad to hear that the shorts were too large and you had to wait for your return to be refunded.I can see this has been refunded, for you.We do have to advise 10 working days, but normally refunds are much quicker than this!Thanks,Shan. Discover the gadgets you never knew you needed, In-depth reviews and new tech explanations. Suggested companies are based on peoples browsing tendencies. We are so glad to hear you are happy with the service. Absolutely fuming with this company. I have all the evidence I need to prove I returned them and purchased a different pair through another store shortly after. International Returns Most Popular They also offer a WhatsApp device but it doesnt work. If you request next day delivery your order must be placed before 23:00 Monday to Friday and before 23:00 on Sunday to be delivered the next day. In just a few steps, we'll have it sorted. That is great news that they arrived a day early!We hope to see you again very soon. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Been trying via live chat, what's app and calling HQ. We use dedicated people and clever technology to safeguard our platform. That is great news about the fast delivery.We hope to see you again very soon. To break them up politely to ask for helpit was like I had sowrn at them. Manchester Arndale Ladies Store Went to purchase a pair of trainers today at a price of 94.99 inside of the trainers, got to the till and was asked for 109.99 which I asked why theres a difference. After reading reviews I wished I hadn't been such a scrooge but, 3 days later and 3 left to go Santa delivered. In her spare time, Beth enjoys running, reading, baking and attempting craft projects that will probably end in disaster! - Callum Phelps, posted 11 months ago One star as there is no 0 stars. 27 Feb. At least 30% off in the . Footasylum. Verification can help ensure real people write reviews about real companies. Hey Clare,Thanks for taking the time to leave us a 5-star review.We appreciate your words and effort, and we are so happy that you have had a good experience with us.We hope to see you back soon!ThanksShan. Happy from start to finish! We hope to see you again very soon. @Footasylumofficial 2.16M subscribers Videos Live 0:00 / 0:00 LOCKED IN SEASON 3!!! My son lost out on his Christmas presents as a result. Ordered almost 400 worth of clothes for my son on the 12th of December! For people who want unlimited delivery, you can pay 9.99 for a full year of free unlimited priority delivery with no minimum spend. Free return by our courier service. In November 2022 I placed an order with FootAsylum and it never came. Anyone can write a Trustpilot review. Tommy Jeans. Looks like they have found the nearest spare tatty box to send them out in. Thanks,Rebekah, Absolutely smashed it with the help from the fosse park team staff he helped me with what. Wore them only half a dozen times and the suede covering split along the line of the little toe crease. This manager needs to be sent on a customer service management skills due to his rudeness and no customer service satisfaction what so ever. Order placed Sunday afternoon and delivered Monday afternoon. Rock Woven Outdoor Pant. I was hesitant about ordering from this site after reading the reviews on here, but I ordered anyway because the item was priced so well. In just a few steps, we'll have it sorted. Ordered Nike trainers. Email and text communication was prompt and efficient. They have sent them back to me and are refusing a refund. 2. Please note: The normal 14 day returns policy will re-commence from Monday 26th December. Greater than 75%. Search for local Shoe Shops near you and submit reviews. Ends: Mon 6 Mar 2023. Head to the Footasylum website, do your shopping, add everything to your basket and head to checkout. Ordered almost 400 worth of clothes for my son on the 12th of December! Disgusting service.I was in the Meadowhall store today and I have never been so appalled at the customer service I received. As specialists in footwear, its bestsellers include trainers, football boots, sliders, slippers, flip-flops and sneakers. Order placed on Monday standard deliver paid for and the parcel arrived the next day. We had to ask him 3 times just to make sure, because he would just mumble something and walk off. They all fit perfectly. 124.99. Very unhappy customer will not be ordering online from them again, Hi Priincess Eliyahh,Thanks for taking the time to leave us feedback, we appreciate all feedback left!Could you please update your review with your order number so we can get this looked into for you?Thanks,Shan. Hey Clare,Thanks for taking the time to leave us a 5-star review.We appreciate your words and effort, and we are so happy that you have had a good experience with us.We hope to see you back soon!ThanksShan. I will always order with footasylum I am very happy with the service and products. Next time it will be JD SPORTS for my next purchase. Perfect from start to finish. As we were waiting for our trainers to come up, they constantly were putting their hair right, their clothes right, stopping infront of every mirror to check themselves out, adjusting make up. In November 2022 I placed an order with FootAsylum and it never came. That's because you can return Nike online orders, including custom Nike By You sneakers, for any reason within 30 days of purchase (some exceptions apply). 28 Feb. Up to 60% off at Footasylum during the half term sale. OG Stack Longline Puffer Jacket. I have sent them back the undamaged trainers in a damaged box as I received them. I did receive some EMU slippers which I returned (they have confirmed receipt of the incorrect item) but still not received my order or refund.Now going to put charge back on my credit card and reorder items with a more reputable company.Terrible customer service: Live chat doesn't work, what's app repeats message, and cannot speak to the team. It goes against our guidelines to offer incentives for reviews. Unable to get in touch with anyone from customer service to resolve issue. Having always been passionate about writing, shes written for websites, newspapers and magazines on a variety of topics, from jewellery and culture, to food and telecoms. Make sure to check out the Footasylum Black Friday, Cyber Monday and Boxing Day sales for big discounts. The Bury-based retail group agreed to buy Footasylum in March 2019 for 90m, but the deal has been caught in a tortuous process since then, with the CMA repeatedly trying to block it. Hey Maddy,Thanks for taking the time to leave us a review.I'm disappointed to hear that you haven't received your order after waiting so long!I have looked into this and I can see that sadly there has been no update to the tracking since 16/02, so we have to class this as a lost parcel.I have emailed you asking if you would like for us to resend your order, or if you would like a full refund instead.Could keep your eye out for this, and get back to us so we can get this fixed for you.Thanks,Shan, Information provided by various external sources. Order placed Sunday afternoon and delivered Monday afternoon. Under Armour Charged Rogue 3 Trainer 40802641600 Mens Footwear. All items must be returned in their original boxes and packaging. After that drama of getting the trainers upstairs, and trying them ondecided to purchase at the till. From high-profile trainer releases to exclusive colourways of your favourite kicks, youll find everything from sportswear giants Nike and adidas to Skate classics like Vans and future heavyweights Gym King. If youre a regular Footasylum shopper and want unlimited access to the latest news and products from top sports and fashion brands, the Footasylum app is definitely worth a download and its free. Manchester Arndale Ladies Store Went to purchase a pair of trainers today at a price of 94.99 inside of the trainers, got to the till and was asked for 109.99 which I asked why theres a difference. Hey Maddy,Thanks for taking the time to leave us a review.I'm disappointed to hear that you haven't received your order after waiting so long!I have looked into this and I can see that sadly there has been no update to the tracking since 16/02, so we have to class this as a lost parcel.I have emailed you asking if you would like for us to resend your order, or if you would like a full refund instead.Could keep your eye out for this, and get back to us so we can get this fixed for you.Thanks,Shan, Information provided by various external sources. "No returns or exchanges will be accepted between Monday 26th December to Wednesday 28th December". Hey Maddy,Thanks for taking the time to leave us a review.I'm disappointed to hear that you haven't received your order after waiting so long!I have looked into this and I can see that sadly there has been no update to the tracking since 16/02, so we have to class this as a lost parcel.I have emailed you asking if you would like for us to resend your order, or if you would like a full refund instead.Could keep your eye out for this, and get back to us so we can get this fixed for you.Thanks,Shan, Information provided by various external sources. It's your job. New customers only. From high-profile trainer releases to exclusive colourways of your favourite kicks, youll find everything from sportswear giants Nike and adidas to Skate classics like Vans and future heavyweights Gym King. 60%. If valid, the page will refresh and your total will be updated accordingly. Different assistants all said different things to me and they told me they would deduct 2.50 for a refund despite me receiving a faulty product! Shocking service avoid disappointment. Delivery to Australia was super cheap and very very fast! Rolling eyes, rude attitude. High performance sneakers, trending streetwear and exclusive product weve got you. Your browser does not support embedded videos. The costumers service was a nightmare to get through too as I was speaking to a robot at first via their live chat option. We hope to see you again soon!Thanks,Rebekah, Spent 8 hours looking and this was the only place that had my correct size and colour of crocs!! There are many Footasylum stores across the UK, just head to the store locator (opens in new tab) page, enter your location and you'll find your nearest Footasylum shop. Please refresh the page and try again. I realise this was down to their preferred choice of courier (EVRI) but seeing as it was their decision to use EVRI, I do see it as FootAsylums fault also. Thank you for super quick delivery too :))", "I was assured me order would be amended when I requested to cancel it however this was not the case and now I\u2019ve to wait even longer for a refund and have to pay to return the item which apparently I will be refunded for however based on previous correspondence I won\u2019t hold my breath won\u2019t be ordering again". Extremely moody.I've never seen such self absorbed people. AnswerThePublic listens into autocomplete data from search engines like Google then quickly cranks out every useful phrase and question people are asking around footasylum on 01 Feb. It's a goldmine of consumer insight you can use to create fresh, ultra-useful content, products and services. | Read 8,321-8,340 Reviews out of 55,152 Here are 8 tips for writing great reviews. It goes against our guidelines to offer incentives for reviews. I was hesitant about ordering from this site after reading the reviews on here, but I ordered anyway because the item was priced so well. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. . Please note that we may share your email with the company to verify your order. Over 90 off RRP. Only response was we would receive a call within 8 hours - that was two days ago! Thanks. These brands are always trending on the Footasylum website so if youre looking for the latest products and collections from them, check out Footasylum first for exclusive discounts. Companies can ask for reviews via automatic invitations. My son lost out on his Christmas presents as a result. Ordered a coat which was too small.tried to return through the inpost lockers but were all constantly full in my area.rang customer services and explained that im disabled,to be told by a very couldnt be bothered attitude,that a return label would be sent via email to send it back via a different courier. When you hover over the mens, womens and kids' dropdowns, youll see Featured on the right-hand side. Provided the buyer can check the courier first, I would definitely recommend this company as the items are good quality and relatively cheap (sale items of course). One very disappointed son this Xmas! Purchased 2 pairs of Salomon trainers in different sizes. Will definitely be ordering again in the future, Great costumer sevices,I will highly recomanded I will come back as costumer sooni was ordered a pair of crocs,they look amazing,Thank u My parcel arrived 1 day earlier the Yodel driver was prompt and answering to my messages, Hey Elena,Thanks for taking the time to leave us a review. The Footasylum app has all the latest streetwear, athleisure and footwear, including heritage styles, exclusive colourways, cutting-edge technology and much more. Ordered and paid on 10th December my daughter's Xmas present. All rights reserved. First and last time I will use this company. And would recommend to all my friends amd family. I brought some trainers and returned them just before the 28 day period which was allowed for returns. Disgusting cant believe its taken a whole week to get a response by text to be told Il have to wait for refund but yet I paid next day that Iv not been refund for. You have disabled javascript in your browser, please enable. I received a faulty product, Footasylum returns were not at all 'easy' or 'simple' as they claim. 2023 Trustpilot A/S. Since Footasylum doesn't have a customer service number I had to text them. Bought a pair of Boss trainers at the end of November 2022. This manager needs to be sent on a customer service management skills due to his rudeness and no customer service satisfaction what so ever. - Lisa Lynch, posted 1 year ago Price was unbelievable for what I got! Hey Karl!Thanks for taking the time to leave us a review. Click the 'Copy' button to copy it. For more information on the cookies that our site uses click here. We need your email address to verify that your review is genuine. When you shop Nike online, either on Nike.com or in the Nike App, you can shop with confidence, knowing we'll give you plenty of time to make sure your Nike items are just right. Date of experience: 18 December 2022 As the seasons change, more and more collections and features are promoted but there are a few ranges and edits that never go out of style and are popular all year round. Over 90 off RRP. It goes against our guidelines to offer incentives for reviews. We also ensure all reviews are published without moderation. We hope to see you shopping with us very soon. Was looking everywhere but at her customers. This time, however, when I ordered, their courier choice was Yodel. Verification can help ensure real people write reviews about real companies. Look through our Footasylum discount codes, choose your offer and click the 'Get Code' button. "No returns or exchanges will be accepted between Monday 26th December to Wednesday 28th December". They were dispatched quickly and delivered within a few days to Northern Ireland. Hey MattThanks for taking the time to leave us a review. That is great news about the fast delivery.We hope to see you again very soon. My items never came, and because the refund took so long and because I was worried the next order would not come, due to the courier service they used, I did not reorder. Manners cost nothing. Footasylum Refund Reviews | Read genuine reviews on Footasylum refund F Happiness Grade Company Reviews Questions Refunds 32.00% - Difficult Phone: 0844 209 0804 Location: Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood F Refund - Difficult 32.00 % Industry Average This arrived within only two working days and all items were delivered intact and all there. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Ordered Nike trainers. Then I started a new chat and got Sophie who was absolutely lovely. Replies to negative reviews in < 24 hours. Thank you so much. Never again. Highly recommend and will definitely buy from Zavetti again. Footasylum exchanges are only available in the UK. Was told that neither was possible because I didnt return them in the original shoe box! I have worked in retail for over 15 years. Beth is Home Editor for T3, looking after style, living and wellness. Thank you so much. All in all, satisfied with my purchase and dealings with this shop. I was taught to value customers, no matter what job I was in. Ordered some trainers at 10.30pm amd paid for next day delivery. No greeting, no please, no thank you. All items were of good quality material and actually fit my ever growing teen (usually nothing does as he's between sizes). People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active.
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