All other return / refund requests will be considered at our discretion and a 20% restocking fee will apply. You'll see this option if the seller has offered an eBay label, or if you're paying for return postage. There is a reason why thousands of honest, experienced long-time sellers are leaving ebay and selling on other platforms. Car & Truck Safety & Security Accessories, Best practices for avoiding and handling issues with buyers, How to handle a return request as a seller. Oh, I totally agree. If you're dealing with a really big seller, you'll probably get a CS rep who may or may not be willing or able to bend the rules, but it could be worth a try. You can offer returns on individual or all items and distinguish between domestic and international return policies. . Why was my refund less than the amount I paid? Message 3of 4 latest reply 3 Helpful Weve stated many times throughout our blog that we usually call 2-3 times before we get something resolved. It depends on the reason for the return. Best Tips on Getting Compensated for an eBay Item Damaged in Shipping. You're protected from negative and neutral Feedback, and have control over which of your items you want to send through the programme. Use the phone over e-mailing when you want a response), and told them the situation. (Valid reason for a return, and I thought it worked when I sent it out). Our app can get your gift card cash back, file an insurance claim, and connect you with the loved one in jail. Our kids especially had a great time with that one. As a seller though, I would hate to see ebay make this a requirement .". For instance, you can offer to pick up the item in personor let them drop the item off at your closest store. They can then print the label and use it to send the item back to you. One big concern many resellers or potential resellers have is getting an eBay item returned damaged from a customer or be a different item then they originally shipped. You're also responsible for any return shipping you promise to pay in your return policy. Required fields are marked *. If someone sent me a picture ofa broken or damaged item, I would send a refund right on the spot. Return an item with alternative shipping arrangements. Whatever the reason for a return, as long as its requested within the appropriate time frame, you have to refund the original postage costs. Offer you a partial refund and let you keep the item This can be a good compromise when the seller doesn't accept returns, but wants to offer you a gesture of goodwill say if you ordered the wrong thing by accident. Copyright 1995-2021 eBay Inc. All Rights Reserved. For example, if a buyer purchased an item for $50 and wants to return it, the seller is only obligated to refund $30 of their original payment. We appreciate the feedback. If the return is verified, we assist the buyer in returning the item to the seller and offer them a full refund. In some cases, you can't know for sure. How do I initiate a claim? 2 2 Sponsored by PureCare Knee Protector ), Os produtos selados a vcuo devem permanecer assim, O selo de fbrica no pode estar rompido/aberto. Enter reasons for returning the order. If the item you purchased arrived damaged or not as described, and you reported the issues to the seller or Reverb within 7 days of delivery, the seller would be responsible for the return shipping costs. Well I have changed my listing to reflect that I will split the cost of the returned damaged item. Very Sad! It's not too late for you to write the buyer a really nice note apologizing for the misunderstanding you had and asking them to consider removing the negative. For more detail, read our blog on fixing scratched lenses. It means buyers can get their money back if an item didnt arrive, is faulty or damaged, or doesnt match the listing. You do not have permission to remove this product association. you asked for a service to be done in a certain way against the advice of the business, or were unclear about what you wanted. Talking ro Ebay also mentioned that the item could be damaged on the return and that damage could be due to neglect in some way by this very poor communication of a buyer. Who pays for return shipping? We do not give refunds and this buyer did not read the terms. You can sell with confidence, because our dedicated seller protection team works around the clock to enforce policies and track problems before they start. He returned the item because it didnt work when he received it. Quick Answer: How Does Ebay Global Shipping Work, Question: How To Create A Return Label On Ebay, Question: How To Send A Return Shipping Label, How To Sign Up For Ebay Global Shipping Program, Quick Answer: How To Track Returns On Amazon, Question: How Do Returns Work With Affirm. If youre unable to determine the cost, contact the buyer and ask them to provide a quote. I want to share an experiance that cost me lower seller ratings score. Any return postage paid would have to be paid through paypal and ebay cannot force a seller to do that. If the seller receives payment but has not shipped the item, then there is no return shipping cost. eBay is taking action to protect sellers for shipments to and from British Columbia. They told us that since the item was returned damaged and not in the condition we sent it that they would chargeback . and a fun one too. Offer you a replacement or an exchange Some sellers may offer the option of returning an item for a replacement or exchange instead of a refund. As a seller though, I would hate to see ebay make this a requirement as I suspect that all a customer would have to do is say that the item was damaged and we would have to pay whether there was legitimate proof or not. Select your reason for the return and enter a comment about why you're returning it. I've never sold an item that was received broken or damaged in any way, but if I did, I would not expect the buyer to pay the return shipping. We use cookies to ensure that we give you the best experience on our website. Once the Seller receives and accepts the returned item, Escrow.com will refund the Buyer minus the Escrow.com fee. The seller keep the sale price but their funds may be on hold for a week. If you're responsible for return shipping and using an eBay label, we'll deduct the cost of the label from your refund. Simply retain your proof of postage as-per PayPals terms and conditions and submit a claim for a refund. Fear of what could happen could be keeping you from making the income you deserve to make. Get Your Money Back in a Snap, Why Is Amazon Delivery So Slow? Well this was met with an angry threatening message from the Buyer stateing that I was going to pay for my action with recieving Negative feedback an that this was going to cost me more than I could imagine. Thats why we created a product that reports delayed, missing, and faulty parcels in the blink of an eye. When your return request is accepted, you'll receive a return shipping label from either the seller or eBay, or you'll be asked to purchase one directly from a carrier. DoNotPay Will Help You Get Your Money Back, Amazon Item Not Shipped? It has mostly been a hobby that makes some extra cash, but sometimes it serves as my main income as well. Who pays the cost of return shipping depends on the seller's return policy and the reason for the return. It means buyers can get their money back if an item didn't arrive, is faulty or damaged, or doesn't match the listing. Since we are in Canada they figured they could rip us off by sending a broken item that would cost more to ship back tracked that the item itself. As to a Return within the GSP for Not As Described, I would assume the same principle applies. 1 Start your return Go to My eBay and find the item in your Purchase history, then select Return this item. So CALL eBay when something like this happens. If the item is returned in the same condition as sent and no fault on your part, then it's treated as a change of mind return and the buyer is responsible for return postage (normally at your standard postage rate) which you can deduct from the refund. Since the item was damaged in shipping, its now the buyers responsibility to call the shipping company and get his money back from shipping insurance. Enter the desired refund amount, and select Send refund. All you need is an email address. The feedback suggests that buyers do receive a refund -- eventually. Language barriers may make it difficult to purchase an international return label. I think I'd be able to spot whether a damaged item photo was (a) really one of my items; and (b) was really damaged, and I'd refund based on the photo. At the moment it seems that PitneyBowes is willing to refund on claims of damage without requiring returns. Any reputable online retail store will accept the return of damaged items or items sent in error and will reimburse the return shipping cost. You would have done a greater service to your followers if you had taught them how to deal with a problematic return in a professional way. If so I would have called back to get a new representative on the line to straighten it out. Here are the main reasons you might ask us to step in and help on a return: Don't leave it too long to ask us to step in and help. If the item arrived damaged, broken, or faulty, add up to 10 images relevant to the reason you're returning the item for, and showing any scratches or defects. We agree over the years that eBay has favored the buyer, but the past few times we have dealt with them they have been easier to favor us. I'm already prepared to take the loss, so if I get the refund, it'll be a bonus. It means that if you receive a product that is faulty or doesnt match the description, you can request a refund or a replacement within a specified period after receiving the parcel. To get to the return request form, go to your Returns dashboard - opens in new window or tab and select View return details. Why on earth would you want anyone to spend money sending it back to you? Heres how to send an eBay shipping label from the View return details section: Return shipping labels dont include insurance. Another big tip always use the proper packaging! It could not hurt you. If you look at the other side, a lot of sellers get scammed with the item is damaged and I want a refund, or partial or. After a call to Ebay they implied that the "buyer pays the return shipping" is only a valid rule if the postal carrier damaged the item. Transfer money online in seconds with PayPal money transfer. But in many cases, a duplicate item would be difficult to find or too expensive to find and intentionally damage. The company wants you to start by contacting your seller (select the. This is where eBay, as much as it wants to operate as any other large retail corporation, fails to measure up. Para manter essa confiana, esperamos que todos os usurios se tratem com respeito. Part 1 Clarifying the Seller's Return Policy Download Article 1 Find the return policy. The seller pays for return shipping if they offer a free returns policy or if the item was damaged, faulty, or doesn't match the listing description. What am I going to do with the returned item? If you've already registered, sign in. INAD returns are paid for by the seller. Do You Charge Return Shipping on Damaged Items? Returns will not be accepted without prior authorization. This means that each seller is responsible for their own policies regarding refunds, exchanges, and returns. If the item has been returned to the seller and they haven't given you a refund after 2 business days, you can ask eBay to step in and help. Dunno about that. If the buyer is responsible for return shipping costs, and they refuse to pay, you can ask us to step in and help resolve the issue. If you select Other, enter the carrier name. If the buyer is returning the item because it's damaged, faulty, or didn't match your listing description, then you're responsible for the return shipping costs, even if your returns policy says you don't offer free returns. eBay eBay has a money back guarantee for when purchased items fail to arrive or even aren't as originally described. Send the order back. Confirm your return address on the label. It is a tough call depending on what side of the fence you are on and there are both dishonest sellers (shipping damaged or wrong goods) knowing too expensive to return and dishonest buyers making false claims to get money and merchandise. In some instances, return shipping charges are estimated rather than based on the actual weight of the package. We'll automatically close a return request if there's been no activity. If you selected to bring the item into the store, please return it within 14 days to 15 S. Block Ave. Fayetteville, AR 72701. When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during shipping. I grew up in Central Florida and have lived here my whole life. Thanks for all you do. I responded by contacting EBAY to get the proper procedure done and when I was told what to do I followed the lead of EBAY Customer Support and that was to give a full refund upon the return of the damaged item.
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